HQ Function

Serves as the national body for the Citizens Advice service in England and Wales, providing leadership, support, training, IT systems, and resources to local Citizens Advice offices. It also conducts research and campaigns on social policy issues.

Notable Features:

Modern office facilities designed to support a national charity's operational and campaigning needs. Focus is on functionality and accessibility.

Work Culture:

Collaborative, mission-driven, and focused on social justice. Emphasizes helping people and influencing policy. A supportive environment for staff and volunteers dedicated to public service.

HQ Significance:

Acts as the coordinating body for a vital national service, ensuring consistency, quality, and reach of advice provision across England and Wales. It's crucial for national campaigning and policy influence.

Values Reflected in HQ: Efficiency, collaboration, and a commitment to supporting the wider network and the public. The central office aims to be a resource and enabler for the frontline services.

Location:

Citizens Advice primarily operates within the United Kingdom, with distinct but collaborating services in England and Wales (Citizens Advice), Scotland (Citizens Advice Scotland), and Northern Ireland (Advice NI, with local Citizens Advice offices also part of the wider network). While its direct service provision is UK-focused, its research, policy work, and model of independent advice have international recognition and influence. It does not have physical offices providing direct advice services outside the UK.

Street Address:

3rd Floor North, 200 Aldersgate Street

City:

London

State/Province:

England

Country:

United Kingdom