Citizens Advice
Citizens Advice's Overview
Citizens Advice is a network of independent charities throughout the United Kingdom that provides free, confidential, and impartial advice to everyone on their rights and responsibilities. They offer support on a wide range of issues including debt, benefits, housing, employment, immigration, consumer rights, and legal matters. Their aim is to help people find a way forward, whatever problem they face, and to improve the policies and practices that affect people's lives.
Where is Citizens Advice's Headquarters?
HQ Function
Serves as the national body for the Citizens Advice service in England and Wales, providing leadership, support, training, IT systems, and resources to local Citizens Advice offices. It also conducts research and campaigns on social policy issues.
Notable Features:
Modern office facilities designed to support a national charity's operational and campaigning needs. Focus is on functionality and accessibility.
Work Culture:
Collaborative, mission-driven, and focused on social justice. Emphasizes helping people and influencing policy. A supportive environment for staff and volunteers dedicated to public service.
HQ Significance:
Acts as the coordinating body for a vital national service, ensuring consistency, quality, and reach of advice provision across England and Wales. It's crucial for national campaigning and policy influence.
Values Reflected in HQ: Efficiency, collaboration, and a commitment to supporting the wider network and the public. The central office aims to be a resource and enabler for the frontline services.
Location:
Citizens Advice primarily operates within the United Kingdom, with distinct but collaborating services in England and Wales (Citizens Advice), Scotland (Citizens Advice Scotland), and Northern Ireland (Advice NI, with local Citizens Advice offices also part of the wider network). While its direct service provision is UK-focused, its research, policy work, and model of independent advice have international recognition and influence. It does not have physical offices providing direct advice services outside the UK.
Street Address:
3rd Floor North, 200 Aldersgate Street
City:
London
State/Province:
England
Country:
United Kingdom
Citizens Advice's Global Presence
Manchester, England, UK
Address: Refer to local Citizens Advice Manchester for specific branch addresses (e.g., Town Hall, libraries, community centres)
Serves the diverse urban population of Greater Manchester, addressing specific local needs and socio-economic challenges.
Cardiff, Wales, UK
Address: Refer to local Citizens Advice Cardiff & Vale for specific branch addresses
Supports the population of Cardiff and the Vale of Glamorgan, tailoring services to Welsh devolved matters and local community needs.
Birmingham, England, UK
Address: Refer to local Citizens Advice Birmingham for specific branch addresses
Addresses the complex needs of a large metropolitan area, focusing on issues prevalent in urban environments like housing shortages and unemployment.
Cornwall, England, UK
Address: Refer to local Citizens Advice Cornwall for specific outreach locations and main offices
Supports residents in rural Cornwall, tackling challenges such as limited transport, seasonal employment, fuel poverty, and digital exclusion.
Buying Intent Signals for Citizens Advice
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Citizens Advice
As of April 2025, Citizens Advice' leadership includes:
Investors of Citizens Advice
Citizens Advice has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Citizens Advice has seen key appointments to its executive leadership team over the past 12-18 months, strengthening its strategic capabilities. (Note: information based on publicly available announcements, focusing on the central executive team.)
New Appointments:
Technology (Tech Stack) used by Citizens Advice
Discover the tools Citizens Advice uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Citizens Advice Email Formats and Examples
Email addresses for the national Citizens Advice body typically use the format firstname.lastname@citizensadvice.org.uk. Local Citizens Advice offices are independent charities and will have different email formats, often related to their specific local domain (e.g., advice@citizensadvicelocal.org.uk or similar).
firstname.lastname@citizensadvice.org.uk
Format
clare.moriarty@citizensadvice.org.uk
Example
75%
Success rate
News and media
Citizens Advice • May 1, 2024
Citizens Advice: Unpaid carers contribute an estimated £162bn a year to health and social care
A new report from Citizens Advice reveals that unpaid carers are contributing an estimated £162 billion annually, an amount comparable to the NHS budget in England. The charity highlights the immense pressure on carers and calls for better support....more
Citizens Advice • April 25, 2024
Citizens Advice comments on Ofgem's proposals for energy customer service and debt
Citizens Advice provided its response to Ofgem's consultation on improving customer service standards and addressing bad debt in the energy market, emphasizing the need for stronger protections for vulnerable consumers....more
Citizens Advice • April 17, 2024
Citizens Advice warns of 'payment shock' for mortgage prisoners as fixed-rate deals expire
Citizens Advice highlighted the financial difficulties faced by 'mortgage prisoners' who are unable to switch to better deals and are now confronting significant increases in their mortgage payments as their fixed-rate terms conclude....more
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