Citipower is one of Victoria's leading electricity distributors, responsible for managing the poles, wires, and equipment that deliver electricity to homes and businesses across Melbourne's CBD and inner suburbs. The company focuses on providing a safe, reliable, and affordable electricity supply, investing in network maintenance, upgrades, and innovation to meet the evolving energy needs of its customers. Citipower is part of Victoria Power Networks, alongside Powercor.
Serves as the central administrative, operational, and strategic hub for Citipower's electricity distribution network, customer service, and business development within Victoria Power Networks.
Modern office facilities housing advanced control rooms for network management, customer support centers, and collaborative workspaces designed for engineering and operational teams.
A culture focused on safety, reliability, customer service, and innovation within the critical infrastructure of the energy sector. Emphasis on technical expertise, continuous improvement, and teamwork to serve the community.
The headquarters is pivotal for the uninterrupted management and maintenance of the electricity supply to a significant portion of Melbourne, supporting essential services, economic activity, and the daily lives of its residents.
Citipower's direct operations are concentrated on its electricity distribution network within Melbourne and its inner suburbs in Victoria, Australia. While Citipower itself does not operate internationally, it benefits from the global expertise and investment capabilities of its parent companies, Cheung Kong Infrastructure Holdings Limited (CKI) and Power Assets Holdings Limited (PAH), which are significant players in the global energy and infrastructure sectors.
Level 7, 40 City Road
Southbank
VIC
Australia
Address: Specific addresses for operational depots are strategically located throughout Citipower's service territory in inner Melbourne.
To ensure rapid local response, efficient service delivery, and ongoing maintenance of the electricity infrastructure within specific zones of Melbourne, contributing to network reliability and safety.
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As of April 2025, Citipower' leadership includes:
Citipower has been backed by several prominent investors over the years, including:
In the past 12 months, Victoria Power Networks, the parent entity of Citipower, has seen strategic appointments to bolster its executive team, notably with a new General Manager for Strategy & Commercial. Key leadership positions such as CEO and CFO have maintained stability, ensuring consistent direction for the company.
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Citipower, as part of Victoria Power Networks, likely uses standardized email formats for professional communication. Common corporate structures often involve combinations of first name, last name, and initials.
[firstname].[lastname]@citipower.com.au or [f][lastname]@citipower.com.au
Format
john.smith@citipower.com.au or jsmith@citipower.com.au
Example
75%
Success rate
citipower.com.au • May 1, 2024
Citipower, alongside Powercor, has submitted revised regulatory proposals for the 2026-2031 period to the Australian Energy Regulator. These plans detail significant investments aimed at enhancing network responsiveness, resilience to extreme weather, and maintaining affordability for customers....more
citipower.com.au • April 29, 2024
Citipower is bolstering its initiatives to support customers who rely on life support equipment. This includes improved communication protocols and awareness campaigns to ensure these vulnerable customers receive the necessary assistance and information, especially during power outages....more
aer.gov.au • November 23, 2023
The Australian Energy Regulator (AER) published its annual performance report for electricity distribution network service providers, which includes an assessment of Citipower. The report benchmarks providers across Australia on metrics such as reliability, safety, and customer service, offering insights into Citipower's operational standing....more
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