CipherHealth is a healthcare technology company dedicated to enhancing communication and care coordination across the patient journey. Acquired by ASG (Alpine Software Group) in March 2022, CipherHealth partners with hospitals and health systems to deliver automated outreach, engagement solutions, and data-driven insights that improve patient outcomes, optimize staff workflows, and foster better patient-provider relationships. Our platform supports pre-arrival instructions, post-discharge follow-up, appointment reminders, care gap outreach, and more, aiming to keep patients informed, supported, and actively involved in their care. From an end-user perspective, this means patients receive timely and relevant information, leading to reduced readmissions, better adherence to care plans, and an overall improved healthcare experience, while providers benefit from streamlined communication and operational efficiencies.
Serves as a key operational site for corporate functions, strategic leadership, product innovation, and customer engagement initiatives for CipherHealth's patient engagement solutions.
The New York office is situated in a commercial building, likely featuring a modern office layout conducive to collaboration and focused work, equipped with standard amenities for a technology company.
CipherHealth fosters a mission-driven work culture focused on improving healthcare through technology. Employees are typically collaborative and innovative. Since its acquisition by ASG, there's an increasing emphasis on remote work flexibility alongside a continued commitment to company values and agile practices.
The New York City location historically provided CipherHealth with access to a diverse talent pool, proximity to healthcare industry events, and a strong base for engaging with East Coast clients and partners.
CipherHealth's primary market is the United States, where it serves a wide range of hospitals, health systems, and healthcare organizations. While its solutions are primarily tailored for the US healthcare system, the underlying technology is web-based and could be adapted for international markets. As part of ASG, a company with a broader portfolio, opportunities for international considerations may arise, but current global functions are mainly centered on supporting its US client base and operations.
134 West 29th Street, 8th Floor
New York
NY
USA
Address: N/A - Operates with a significant distributed and remote workforce
Facilitates access to a broader talent pool, enhances employee work-life balance, and allows for scalable operations, aligning with modern work trends and the operational philosophy of its parent company, ASG.
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As of April 2025, CipherHealth' leadership includes:
CipherHealth has been backed by several prominent investors over the years, including:
CipherHealth has continued to strengthen its leadership team following its acquisition by ASG. In the past 12-18 months, a key C-level appointment was made with the hiring of a Chief Experience Officer in late 2023. The majority of the current C-suite was established in 2022, reflecting a strategic leadership refresh post-acquisition.
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CipherHealth commonly uses the email format consisting of the employee's first initial followed by their last name. While this is a prevalent pattern, other formats might exist within the organization.
[firstinitial][lastname]@cipherhealth.com
Format
jdoe@cipherhealth.com
Example
85%
Success rate
Business Wire • May 10, 2023
CipherHealth announced an expanded partnership with Banner Health. Banner Health will deploy CipherHealth's full suite of patient engagement solutions to standardize communication, automate workflows, and improve the patient experience across its system....more
PR Newswire • February 8, 2023
CipherHealth was recognized as the #1 vendor for Patient Outreach in the 2023 Best in KLAS: Software & Services report. This marks the seventh consecutive year CipherHealth has received this distinction, highlighting its leadership in patient engagement solutions....more
ASG News • March 2, 2022
ASG, a software business that buys, builds, and operates market-leading SaaS companies, announced its acquisition of CipherHealth. This strategic acquisition aims to accelerate CipherHealth's growth and innovation in the patient engagement space....more
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