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CipherHealth's Overview

Total employees121
HeadquartersNew York
Founded2009

CipherHealth is a healthcare technology company dedicated to enhancing communication and care coordination across the patient journey. Acquired by ASG (Alpine Software Group) in March 2022, CipherHealth partners with hospitals and health systems to deliver automated outreach, engagement solutions, and data-driven insights that improve patient outcomes, optimize staff workflows, and foster better patient-provider relationships. Our platform supports pre-arrival instructions, post-discharge follow-up, appointment reminders, care gap outreach, and more, aiming to keep patients informed, supported, and actively involved in their care. From an end-user perspective, this means patients receive timely and relevant information, leading to reduced readmissions, better adherence to care plans, and an overall improved healthcare experience, while providers benefit from streamlined communication and operational efficiencies.

Where is CipherHealth's Headquarters?

HQ Function

Serves as a key operational site for corporate functions, strategic leadership, product innovation, and customer engagement initiatives for CipherHealth's patient engagement solutions.

Notable Features:

The New York office is situated in a commercial building, likely featuring a modern office layout conducive to collaboration and focused work, equipped with standard amenities for a technology company.

Work Culture:

CipherHealth fosters a mission-driven work culture focused on improving healthcare through technology. Employees are typically collaborative and innovative. Since its acquisition by ASG, there's an increasing emphasis on remote work flexibility alongside a continued commitment to company values and agile practices.

HQ Significance:

The New York City location historically provided CipherHealth with access to a diverse talent pool, proximity to healthcare industry events, and a strong base for engaging with East Coast clients and partners.

Values Reflected in HQ: The headquarters' location in a major urban center reflects ambition and a commitment to being at the forefront of healthcare innovation. The operational setup, even with increased remote work, supports values of collaboration, customer focus, and technological excellence.

Location:

CipherHealth's primary market is the United States, where it serves a wide range of hospitals, health systems, and healthcare organizations. While its solutions are primarily tailored for the US healthcare system, the underlying technology is web-based and could be adapted for international markets. As part of ASG, a company with a broader portfolio, opportunities for international considerations may arise, but current global functions are mainly centered on supporting its US client base and operations.

Street Address:

134 West 29th Street, 8th Floor

City:

New York

State/Province:

NY

Country:

USA

CipherHealth's Global Presence

Distributed/Remote, USA

Address: N/A - Operates with a significant distributed and remote workforce

Facilitates access to a broader talent pool, enhances employee work-life balance, and allows for scalable operations, aligning with modern work trends and the operational philosophy of its parent company, ASG.

Buying Intent Signals for CipherHealth

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of CipherHealth

As of April 2025, CipherHealth' leadership includes:

Jake Malleson - Chief Executive Officer
Randy Stratt - Chief Product Officer
John Cook - Chief Revenue Officer
Matt Zavadsky - Chief Experience Officer

Investors of CipherHealth

CipherHealth has been backed by several prominent investors over the years, including:

JMI Equity
Piper Sandler Merchant Banking
K1 Investment Management
ASG (Alpine Software Group) - Acquirer/Parent Company

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits0

CipherHealth has continued to strengthen its leadership team following its acquisition by ASG. In the past 12-18 months, a key C-level appointment was made with the hiring of a Chief Experience Officer in late 2023. The majority of the current C-suite was established in 2022, reflecting a strategic leadership refresh post-acquisition.

New Appointments:

Matt Zavadsky, Matt Zavadsky joined CipherHealth as Chief Experience Officer, bringing extensive experience in healthcare technology, patient advocacy, and customer-centric strategies.

Technology (Tech Stack) used by CipherHealth

Discover the tools CipherHealth uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

CipherHealth Email Formats and Examples

CipherHealth commonly uses the email format consisting of the employee's first initial followed by their last name. While this is a prevalent pattern, other formats might exist within the organization.

[firstinitial][lastname]@cipherhealth.com

Format

jdoe@cipherhealth.com

Example

85%

Success rate

News and media

Business WireMay 10, 2023

CipherHealth Expands Partnership with Banner Health to Enhance Patient Communication and Streamline Workflows

CipherHealth announced an expanded partnership with Banner Health. Banner Health will deploy CipherHealth's full suite of patient engagement solutions to standardize communication, automate workflows, and improve the patient experience across its system....more

PR NewswireFebruary 8, 2023

CipherHealth Earns Top KLAS Ranking for Patient Outreach for Seventh Consecutive Year

CipherHealth was recognized as the #1 vendor for Patient Outreach in the 2023 Best in KLAS: Software & Services report. This marks the seventh consecutive year CipherHealth has received this distinction, highlighting its leadership in patient engagement solutions....more

ASG NewsMarch 2, 2022

ASG Acquires CipherHealth, a Leader in Patient Engagement Software

ASG, a software business that buys, builds, and operates market-leading SaaS companies, announced its acquisition of CipherHealth. This strategic acquisition aims to accelerate CipherHealth's growth and innovation in the patient engagement space....more

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