ChurnZero is a real-time Customer Success platform specifically designed for SaaS and subscription-based businesses. It empowers companies to understand how their customers use their product, assess customer health, and personalize the customer experience at scale. By integrating with existing systems and providing robust tools for automation, in-app communication, and journey orchestration, ChurnZero helps Customer Success teams proactively manage their customer base, reduce churn, identify expansion opportunities, and ultimately drive customer loyalty and lifetime value. The platform is known for its user-friendly interface and comprehensive feature set that enables businesses to effectively scale their customer success operations and ensure customers achieve their desired outcomes.
Serves as the primary center for ChurnZero's executive leadership, product strategy and development, engineering, core marketing, sales operations, and corporate functions.
Modern office facilities situated in the vibrant Georgetown area, known for its historic architecture, upscale retail, and dynamic business community. Offers employees access to a rich urban environment with numerous amenities.
ChurnZero cultivates a fast-paced, collaborative, and customer-obsessed work culture. There's a strong emphasis on innovation, ownership, and a data-driven approach to helping customers succeed. Employees often describe it as supportive and focused on growth.
The Washington D.C. headquarters is strategically important for talent acquisition from the region's strong tech pool, access to a diverse business ecosystem, and guiding the company's global vision and operations.
While its primary physical offices are in Washington D.C. and Amsterdam, ChurnZero serves a diverse global clientele. Its Customer Success platform is utilized by SaaS and subscription companies across North America, Europe, APAC, and other regions. The company supports its international customers through dedicated teams and also leverages a distributed workforce model to ensure comprehensive global coverage and service.
1010 Wisconsin Ave NW, Suite 250
Washington
D.C.
USA
Address: Specific street address for the Amsterdam office is not publicly listed; it serves as a key European hub.
To expand ChurnZero's market share in Europe, provide localized expertise and support to European subscription businesses, and build a strong regional presence.
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As of April 2025, ChurnZero' leadership includes:
ChurnZero has been backed by several prominent investors over the years, including:
ChurnZero's C-suite executive team has demonstrated stability over the past 12 months (approx. May 2023 - May 2024), with no major publicly announced new hires or departures at this level. Key leadership roles were filled prior to this period, forming the current established team.
Discover the tools ChurnZero uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
ChurnZero commonly uses the `first.last@churnzero.com` email format for its employees. Another pattern that may be in use, potentially for earlier employees or specific roles, is `first@churnzero.com`.
Common: `first.last@churnzero.com` (e.g., jane.doe@churnzero.com). Possible: `first@churnzero.com` (e.g., john@churnzero.com)
Format
abby.hammer@churnzero.com
Example
80%
Success rate
ChurnZero Blog • May 14, 2024
ChurnZero has launched its Spring 2024 product release, introducing new features focused on AI-powered insights, enhanced automation capabilities, and improved user experience. These updates aim to help Customer Success teams work more efficiently and proactively manage customer relationships....more
ChurnZero Press Release / Blog • February 7, 2024
ChurnZero announced its recognition as a Leader in multiple G2 Winter 2024 Grid Reports, including Customer Success and Customer Journey Mapping. This acknowledgment is based on strong customer satisfaction reviews and significant market presence, highlighting ChurnZero's effectiveness in the CS software space....more
PR Newswire / ChurnZero Blog • November 29, 2023
ChurnZero, a leading Customer Success platform, announced it has secured $25 million in Series C funding. The round was led by JMI Equity, with participation from existing investors Insight Partners and Baird Capital. The new capital will be used to accelerate product innovation, expand its team, and scale go-to-market strategies....more
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