Chattermill is a Unified Customer Feedback Analytics platform that utilizes cutting-edge artificial intelligence to help organizations understand and improve their customer experience. By aggregating feedback from various sources like reviews, surveys, support tickets, and social media, Chattermill's AI uncovers actionable insights, identifies key themes, and tracks sentiment. This enables businesses to make data-driven decisions to enhance customer satisfaction, reduce churn, and drive revenue growth. Companies use Chattermill to get a granular understanding of what their customers are saying and why, turning vast amounts of unstructured feedback into clear, prioritized actions.
The London headquarters serves as the central nerve center for Chattermill, housing key departments including executive leadership, product development, engineering, global sales, marketing, and customer success operations.
Situated in a vibrant area known for tech companies, the office likely features a modern, open-plan design encouraging collaboration, with state-of-the-art technology infrastructure.
Chattermill fosters a dynamic, innovative, and customer-obsessed work culture. There's a strong emphasis on collaboration, data-driven insights (both for their product and internal decisions), and continuous learning in the fast-evolving AI and CX space.
The London HQ is significant due to its access to a diverse international talent pool, proximity to major clients and partners, and its position within one of the world's leading financial and tech ecosystems, facilitating growth and investment.
Chattermill supports a global customer base through its primary offices in London (UK) and Berlin (Germany). While these are its main physical hubs, the company employs a distributed workforce model allowing it to serve clients across North America, Europe, APAC, and other regions. Functions such as sales, customer success, and technical support are structured to provide coverage across different time zones and markets, ensuring businesses worldwide can leverage their AI-powered customer feedback analytics.
Kemp House, 160 City Road
London
N/A
United Kingdom
Address: c/o WeWork, Stresemannstraße 123, 10963 Berlin, Germany
To strengthen Chattermill's presence in key European markets, provide localized support for regional clients, and drive growth in the European Union.
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As of April 2025, Chattermill' leadership includes:
Chattermill has been backed by several prominent investors over the years, including:
Chattermill has been in a growth phase, strengthening its leadership. While specific C-suite churn isn't highly publicized, key strategic hires like Frank Riemensperger as Chairman (announced early 2023, slightly over 12 months but very significant) indicate a focus on scaling and governance. Day-to-day executive movements are less prominent in public news, suggesting internal stability or promotions.
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Chattermill most commonly uses the email format {first}@chattermill.com. This is a widely adopted pattern for tech companies, making it relatively easy to guess professional email addresses.
{first}@chattermill.com
Format
mikhail@chattermill.com
Example
90%
Success rate
MarTech Series • November 16, 2023
UserTesting, a leader in experience research and testing, announced a new integration with Chattermill. This collaboration enables businesses to gain a more holistic view of customer feedback by combining UserTesting's qualitative human insights with Chattermill's AI-powered analysis of text-based feedback, providing deeper context and actionable insights....more
Tech.eu • February 16, 2023
Chattermill announced the appointment of Frank Riemensperger, previously the head of Accenture's DACH and Russia regions, as its new Chairman. This strategic move aims to leverage Riemensperger's extensive experience to guide Chattermill's global expansion and scaling efforts....more
TechCrunch • February 15, 2022
Chattermill secured $26 million in Series B funding. The round was co-led by new investors Beringea and Ventech China, with participation from existing backers DN Capital, Point Nine, and Entrepreneur First. The funds are aimed at expanding its platform and global reach....more
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