Charles is a Berlin-based software company specializing in conversational commerce. Their core offering is an all-in-one platform that enables e-commerce businesses and brands to utilize WhatsApp for marketing campaigns, sales transactions, and customer service. By integrating deeply with shop systems like Shopify and providing tools for automation and personalized communication, Charles helps companies build stronger customer relationships and unlock new revenue streams directly within the world's most popular messaging app.
Serves as the primary center for company leadership, product development, software engineering, sales strategy, marketing operations, and corporate administration.
Located within Mindspace, a modern co-working facility, offering a collaborative environment with flexible workspaces, advanced amenities, and networking opportunities with other tech companies.
Characterized by a dynamic, innovative, and fast-paced startup culture. Emphasis is placed on agile methodologies, teamwork, customer-centricity, and a passion for leveraging technology to redefine commerce.
Strategically positioned in Berlin to tap into a rich pool of tech talent, access investment opportunities, and engage with a vibrant ecosystem of startups and established businesses.
Charles, while headquartered in Berlin, Germany, operates with a global mindset, serving clients primarily across Europe and increasingly beyond. Its SaaS platform is designed for international use, supporting multiple languages and currencies. The company's global reach is facilitated through its technology, strategic partnerships, and a team equipped to handle international business operations, focusing on enabling brands worldwide to leverage conversational commerce on WhatsApp.
c/o Mindspace, Krausenstraße 9-10
Berlin
Berlin
Germany
Address: N/A (Remote Operations)
To effectively serve a growing roster of clients in key European markets (e.g., DACH, UK, France, Italy, Spain) by providing localized sales, customer success, and market development for its WhatsApp conversational commerce platform.
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As of April 2025, charles' leadership includes:
charles has been backed by several prominent investors over the years, including:
Charles's core leadership team has shown stability. No major C-level executive hires or departures have been publicly announced in the past 12 months. The company continues to be led by its co-founders.
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Charles likely utilizes standard professional email address formats. Based on publicly available information and common industry practices, formats such as [firstname].[lastname]@[domain] are often used.
[firstname].[lastname]@charles.co
Format
artjem.weissbeck@charles.co
Example
75%
Success rate
Charles Blog • November 21, 2023
Charles announced its successful completion of the SOC 2 Type II audit, reinforcing its commitment to the highest standards of data security and privacy for its clients. This certification validates the effectiveness of Charles's controls relevant to security, availability, processing integrity, confidentiality, and privacy of customer data....more
Charles Blog • September 20, 2023
Charles announced its certification as an official Shopify Plus App Partner. This partnership enables large-scale Shopify merchants to seamlessly integrate Charles's WhatsApp conversational commerce platform, enhancing capabilities for personalized marketing, sales, and customer service directly through WhatsApp....more
TechCrunch / Charles Blog • May 4, 2022
Charles secured $20 million in Series A funding led by Accel, with participation from HV Capital and Salesforce Ventures. The investment is aimed at accelerating product development, expanding its team, and scaling its operations across Europe to meet growing demand for its WhatsApp-based conversational commerce solutions....more
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