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Chargeback's Overview

Total employees51
HeadquartersTampa
Founded2011

Chargebacks911 is a global leader in chargeback management, providing comprehensive solutions for merchants to prevent and fight chargebacks. Founded by merchants for merchants, the company leverages a combination of advanced technology and human expertise to address post-transaction fraud, friendly fraud, and chargeback disputes. Their services aim to help businesses minimize revenue loss, protect their merchant accounts, and improve overall operational efficiency in handling payment disputes.

Where is Chargeback's Headquarters?

HQ Function

Serves as the central hub for operations, strategic planning, technology development, and client support for North American and global clients.

Notable Features:

Modern office facilities designed to foster collaboration and innovation, equipped with state-of-the-art technology for chargeback analysis and management.

Work Culture:

A fast-paced, results-driven environment focused on innovation in the fintech space. Emphasis on teamwork, continuous learning, and providing exceptional service to merchants.

HQ Significance:

The Tampa headquarters is pivotal for Chargebacks911's operations in the Americas and plays a key role in their global strategy for combating chargeback fraud.

Values Reflected in HQ: Innovation, client-centricity, expertise, and a proactive approach to problem-solving in the payments industry.

Location:

Chargebacks911 supports merchants globally, with key operational centers in North America (Tampa, USA) and Europe (Liverpool, UK). They offer their chargeback prevention, management, and recovery services to businesses across various industries worldwide, leveraging a global network and understanding of international payment systems and regulations. While physical offices are concentrated, their services and client base span across North America, Europe, Asia-Pacific, Latin America, and other regions.

Street Address:

333 N. Falkenburg Road, Suite A-130

City:

Tampa

State/Province:

Florida

Country:

USA

Chargeback's Global Presence

Liverpool, United Kingdom

Address: 20 Chapel Street, Liverpool, L3 9AG, UK

To provide localized chargeback management solutions and support, catering to the diverse payment ecosystems and regulatory environments across Europe, the Middle East, and Africa.

Buying Intent Signals for Chargeback

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Chargeback

As of April 2025, Chargeback' leadership includes:

Monica Eaton - Founder & COO
Guy Harris - CEO
Jarrod Wright - Chief Marketing Officer
Eric Hathway - Chief Product Officer

Investors of Chargeback

Chargeback has been backed by several prominent investors over the years, including:

Privately Held/Founder Funded

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits1

In the past year, Chargebacks911 saw a significant leadership transition with the appointment of a new CEO to guide its next phase of growth, while the founder continues in a key operational role.

Departures

Gary Cardone, Gary Cardone transitioned from his role as CEO, following the appointment of Guy Harris.

New Appointments:

Guy Harris, Guy Harris was appointed as the new Chief Executive Officer to spearhead future growth.

Technology (Tech Stack) used by Chargeback

Discover the tools Chargeback uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Chargeback Email Formats and Examples

Chargebacks911 likely utilizes common professional email formats for its employees. While specific patterns can vary, a frequent structure involves a combination of the employee's first and last name, typically in formats like first initial followed by last name, or first name separated by a dot from the last name.

[first_initial][last]@chargebacks911.com (e.g., jsmith@chargebacks911.com) or [first].[last]@chargebacks911.com (e.g., john.smith@chargebacks911.com)

Format

jsmith@chargebacks911.com

Example

75%

Success rate

News and media

PR NewswireJune 4, 2024

Chargebacks911 Issues Timely Warning on Surge in Travel Chargebacks & Fraud

Chargebacks911 highlighted the significant increase in travel-related chargebacks and fraud driven by 'revenge travel' post-pandemic, urging merchants to adopt proactive measures....more

Business WireMay 1, 2024

Chargebacks911 COO Monica Eaton Honored as Gold Globee Winner

Monica Eaton, Founder and COO of Chargebacks911, was recognized as a Gold Globee® Winner in the 2024 Globee® Awards for Women in Business for her leadership and contributions to the industry....more

FinextraJanuary 10, 2024

Chargebacks911 Appoints Guy Harris as New CEO

Chargebacks911 announced the appointment of Guy Harris as its new Chief Executive Officer, tasked with leading the company's next phase of growth and innovation in the chargeback management sector....more

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