CallRuby, widely known as Ruby Receptionists, provides personalized live virtual receptionist and chat specialist services tailored for small to medium-sized businesses across various industries. Their focus is on delivering exceptional customer experiences by offering real, human interactions that help businesses capture leads, build loyalty, and manage communications efficiently. Ruby's services are designed to integrate seamlessly with existing workflows, providing support 24/7/365, ensuring no call or chat opportunity is missed.
The Portland headquarters serves as the central hub for CallRuby's executive leadership, strategic planning, marketing, sales operations, and administrative functions. It supports the company's remote-first workforce and overall business strategy.
Located in a prominent downtown Class A office building, the headquarters offers modern facilities designed to foster collaboration and provide a professional environment for its core team members when on-site.
CallRuby promotes a work culture centered on creating meaningful human connections, both for its clients and among its employees. As a remote-first company with physical hubs, the culture emphasizes flexibility, empowerment, collaboration, and a strong commitment to customer service excellence.
The Portland headquarters is significant as it anchors the company's brand identity in a vibrant tech and business community. It serves as a key center for leadership and innovation, despite the company's largely distributed workforce.
CallRuby primarily serves businesses across North America (United States and Canada). While its physical office hubs are in the US, its virtual receptionist and live chat services are delivered remotely, allowing them to support clients irrespective of their geographical location within these core markets. Their technology platform enables seamless global-standard communication services for their clientele.
805 SW Broadway, Suite 900
Portland
OR
USA
Address: Information on a specific public-facing street address for the Kansas City hub is not prominently advertised; operates primarily as a support hub for its remote workforce.
The Kansas City hub helps CallRuby tap into a diverse talent pool in the Midwest and provides an additional physical touchpoint for its remote-first operations, enhancing resilience and support capabilities.
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As of April 2025, Ruby' leadership includes:
Ruby has been backed by several prominent investors over the years, including:
In the past 12 months (from mid-2023 to mid-2024), CallRuby announced a key addition to its executive team with the appointment of a new Chief Technology Officer. No major C-level departures were prominently reported during this period.
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CallRuby (Ruby.com) commonly uses the first name and last name format for their corporate email addresses. This is a standard practice for many companies, facilitating professional communication.
first.last@ruby.com
Format
jane.doe@ruby.com
Example
85%
Success rate
PR Newswire • November 1, 2023
TA Associates, a leading global private equity firm, announced the completion of a strategic growth investment in Ruby, a premier provider of virtual receptionist and live chat solutions. This investment aims to accelerate Ruby's growth and expand its market leadership....more
Business Wire • July 11, 2023
Ruby announced the appointment of Joe Puthur as its new Chief Technology Officer. Puthur will lead the company's technology vision, product development, and innovation efforts to enhance Ruby's service offerings....more
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