CallMiner
CallMiner's Overview
CallMiner is a global leader in conversation intelligence, leveraging AI and machine learning to analyze customer interactions across all channels. Their platform helps businesses improve agent performance, enhance customer experience, optimize operational efficiency, and uncover key business insights from voice and text-based conversations. CallMiner empowers organizations to understand and act on the voice of their customers, driving better business outcomes.
Where is CallMiner's Headquarters?
HQ Function
Corporate headquarters housing executive leadership, R&D, product development, marketing, sales, and global operations management. It serves as the central hub for strategic initiatives and innovation in conversation intelligence.
Notable Features:
Modern office facilities within the Hobbs Brook Office Park, designed to promote collaboration and employee well-being. The campus offers amenities typical of a contemporary tech environment.
Work Culture:
CallMiner promotes a dynamic and innovative work culture focused on collaboration, customer success, and continuous learning. Employees are encouraged to be proactive and contribute to the company's mission of advancing conversation intelligence, with a strong emphasis on teamwork and achieving shared goals.
HQ Significance:
The Waltham HQ is pivotal for CallMiner's operations, serving as the core for its technological advancements, strategic planning, and market leadership. Its location in the Boston-area tech hub facilitates access to a rich talent pool and industry partnerships.
Values Reflected in HQ: The headquarters likely embodies CallMiner's values such as innovation through dedicated R&D spaces, collaboration through its office layout and open environment, and customer-centricity by centralizing key operational teams.
Location:
CallMiner supports a global client base with its conversation intelligence platform, offering sales, support, and professional services through its strategically located offices in North America (USA - Massachusetts, Florida), Europe (UK), and Latin America (Costa Rica). The company's solutions are utilized by organizations worldwide across various industries to enhance customer experience and operational efficiency, with a cloud-based platform accessible from anywhere.
Street Address:
200 West Street, Suite 300 West
City:
Waltham
State/Province:
MA
Country:
USA
CallMiner's Global Presence
Reading, Berkshire, United Kingdom
Address: Davidson House, Forbury Square, Reading, RG1 3EU, UK
To provide localized support and expertise to European and EMEA clients, understand regional market needs, and drive growth in these key international territories by addressing specific regulatory and business requirements.
San José, San José Province, Costa Rica
Address: Torre Universal, Piso 7, Mata Redonda, San José, Costa Rica
To offer cost-effective, high-quality support services with strong cultural and time-zone alignment for North American and global clients, and to support global operations with a diverse talent base.
Fort Myers, Florida, USA
Address: 12800 University Drive, Suite 550, Fort Myers, FL 33907, USA
To expand CallMiner's operational footprint within the U.S., access diverse talent pools, and provide robust support for its growing customer base across different regions.
Buying Intent Signals for CallMiner
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of CallMiner
As of April 2025, CallMiner' leadership includes:
Investors of CallMiner
CallMiner has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
CallMiner significantly strengthened its executive team in early 2024 with key appointments in product, revenue, and people operations to drive its next phase of growth and innovation. No major executive departures have been publicly announced in the same period.
New Appointments:
Technology (Tech Stack) used by CallMiner
Discover the tools CallMiner uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
CallMiner Email Formats and Examples
CallMiner commonly uses the [first_initial][last_name]@callminer.com email format (e.g., jsmith@callminer.com). Another known format, though potentially less common, is [first_name].[last_name]@callminer.com (e.g., jane.smith@callminer.com).
flast@callminer.com
Format
jsmith@callminer.com
Example
80%
Success rate
News and media
Business Wire • February 20, 2024
CallMiner Named the Only Leader in 2024 SPARK Matrix™ for Speech Analytics Report by Quadrant Knowledge Solutions
CallMiner announced its recognition as the sole Leader in the Quadrant Knowledge Solutions 2024 SPARK Matrix™ for Speech Analytics, highlighting its advanced platform capabilities and strong market presence....more
PRNewswire • January 10, 2024
CallMiner Appoints Three New Executives to Accelerate Growth and Innovation
CallMiner announced the strategic appointments of Tim Lang as Chief Product Officer, Jason Napierski as Chief Revenue Officer, and Rebecca Lorusso as Chief People Officer to bolster its leadership team....more
PRNewswire • November 28, 2023
CallMiner Announces Significant Growth Investment from Goldman Sachs
CallMiner secured a significant strategic growth investment from Goldman Sachs Alternatives. This funding is aimed at accelerating product innovation, expanding market reach, and furthering its leadership in AI-driven conversation intelligence....more
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