Briggs & Riley is a premium travelware company acclaimed for its innovative and durable luggage, bags, and travel accessories. Founded in 1993 and headquartered in Hauppauge, New York, the company is a subsidiary of U.S. Luggage LLC. Briggs & Riley is particularly distinguished by its 'Simple as that®' lifetime guarantee, which repairs bags for any reason, free of charge, without proof of purchase. The brand focuses on practical luxury, engineering products with patented features like CX® expansion-compression technology and Outsider® handles to maximize packing space and ensure a seamless travel experience for discerning travelers.
Serves as the central hub for all corporate operations, including product innovation and design, global marketing and sales strategies, supply chain management, customer experience, and administrative functions for the Briggs & Riley brand.
The facility is a modern office and warehouse space designed to support both corporate functions and product distribution logistics. While specific architectural details are not widely publicized, it is equipped for efficient operations.
The work culture at Briggs & Riley emphasizes quality, innovation, and exceptional customer service. Employees are typically passionate about travel and dedicated to upholding the brand's reputation for durable, thoughtfully designed products, fostering a collaborative environment focused on continuous improvement.
The Hauppauge headquarters is pivotal for maintaining Briggs & Riley's leadership in the premium luggage market. It's the nerve center for driving product development, managing its global brand reputation, and administering its renowned lifetime warranty program.
Briggs & Riley products are available worldwide through a robust network of authorized specialty luggage retailers, select department stores, and its e-commerce websites. The company supports its international customer base with global sales, marketing initiatives, and dedicated customer service operations, ensuring its 'Simple as that®' lifetime warranty is honored across North America, Europe, Asia, and other key markets. Its global functions include international distribution, localized marketing, and after-sales support to cater to travelers around the world.
400 Wireless Blvd
Hauppauge
NY
USA
Address: Briggs & Riley, Unit 4, Pincents Kiln Industrial Park, Pincents Kiln, Calcot, Reading, RG31 7SD, United Kingdom
To manage and expand Briggs & Riley's presence in the European market, ensuring timely product availability, localized marketing efforts, and dedicated after-sales support for European customers.
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As of April 2025, Briggs & Riley' leadership includes:
Briggs & Riley has been backed by several prominent investors over the years, including:
Briggs & Riley has experienced key leadership developments in the past year, notably with a significant promotion within its marketing division to enhance brand strategy and market engagement.
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Briggs & Riley commonly utilizes email formats such as [first].[last]@[companydomain.com] (e.g., jane.doe@briggs-riley.com) or [first_initial][last]@[companydomain.com] (e.g., jdoe@briggs-riley.com) for its corporate communications. These are standard patterns in many professional organizations.
[first].[last]@briggs-riley.com
Format
jane.doe@briggs-riley.com
Example
90%
Success rate
PR Newswire • July 11, 2023
Briggs & Riley announced the launch of its new HTA Collection (short for 'Here To Anywhere'). The collection is thoughtfully designed for the modern woman, blending sophisticated style with smart solutions and organizational features for seamless travel, whether for business or leisure....more
Gift Shop Plus • June 21, 2023
Briggs & Riley announced the promotion of Jenna Kamiel to the position of Vice President of Marketing. Kamiel, who has been with the company for several years in various marketing roles, will now lead the overall marketing strategy for the premium luggage brand....more
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