BPJS Ketenagakerjaan, often referred to as bp-jamsostek, is Indonesia's public legal entity responsible for providing social security protection to workers in both formal and informal sectors. It administers programs such as Old Age Security (Jaminan Hari Tua - JHT), Pension Security (Jaminan Pensiun - JP), Work Accident Security (Jaminan Kecelakaan Kerja - JKK), Death Benefit Security (Jaminan Kematian - JKM), and the newer Job Loss Security (Jaminan Kehilangan Pekerjaan - JKP). Its mission is to ensure basic welfare and protection against socio-economic risks for all Indonesian workers and their families.
Serves as the central administrative and policy-making hub for all BPJS Ketenagakerjaan operations nationwide, overseeing program development, investment management, and strategic planning.
Located in Menara Jamsostek, a well-known multi-tower office complex in Jakarta's primary business district, symbolizing its significant national role.
As a public service institution, the work culture emphasizes professionalism, accountability, service orientation, and adherence to regulatory frameworks. Focus is on fulfilling its mandate to protect Indonesian workers.
The headquarters is pivotal for the national social security system, coordinating services for millions of workers and managing substantial trust funds vital for Indonesia's workforce welfare.
BPJS Ketenagakerjaan's primary operational focus is domestic, serving the Indonesian workforce within the country. It does not maintain a global network of service offices in the typical corporate sense. However, it engages in international cooperation with social security institutions in other countries for knowledge sharing, policy development, and to address matters concerning Indonesian migrant workers, including negotiating and implementing bilateral social security agreements.
Menara Jamsostek, Jl. Jend. Gatot Subroto No.Kav. 38
Jakarta Selatan (South Jakarta)
Daerah Khusus Ibukota Jakarta (DKI Jakarta)
Indonesia
Address: Kantor Wilayah BPJS Ketenagakerjaan Jawa Timur, Jl. Raya Juanda No.66, Sedati Gede, Kec. Sedati, Kabupaten Sidoarjo, Jawa Timur 61253
Regional and branch offices manage participant registration, contribution collection, claim processing, information dissemination, and provide direct support to workers and employers within their respective operational areas, ensuring nationwide accessibility to social security programs. For example, the East Java Regional Office oversees operations in a key industrial and populous province.
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As of April 2025, BPJS Ketenagakerjaan' leadership includes:
BPJS Ketenagakerjaan has been backed by several prominent investors over the years, including:
The executive team (Direksi) of BPJS Ketenagakerjaan has maintained stability over the last 12 months, with no major publicly announced hires or exits at this top directorial level. The current board members were largely appointed in February 2021 for a five-year term (2021-2026).
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Specific internal email formats for individual employees at BPJS Ketenagakerjaan are generally not publicly disclosed to prevent unsolicited emails and ensure secure communication. For official inquiries, it is recommended to use the contact forms available on the BPJS Ketenagakerjaan official website, contact their call center, or use official email addresses provided for specific departments or branch offices if available.
Not publicly disclosed
Format
Contact through official channels (e.g., care@bpjsketenagakerjaan.go.id for customer service)
Example
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Antara News • March 20, 2024
BPJS Ketenagakerjaan (BPJAMSOSTEK) has partnered with Universitas Muhammadiyah Purwokerto (UMP) to provide social security protection for 1,000 vulnerable workers in Banyumas Regency. This initiative, part of UMP's CSR program, aims to extend social security coverage to informal sector workers, enhancing their welfare....more
The Jakarta Post • February 29, 2024
BPJS Ketenagakerjaan announced that its total managed funds reached Rp 482 trillion (approximately US$30.7 billion) by the end of 2023. This growth is attributed to an increase in membership and contributions, with the agency continuing its focus on optimizing investment returns to ensure program sustainability....more
CNN Indonesia • March 15, 2024
BPJS Ketenagakerjaan has simplified the claim procedures for its Old Age Security (JHT), Job Loss Security (JKP), and Pension Security (JPN) programs through its Jamsostek Mobile (JMO) application. This digital enhancement aims to provide participants with faster, more convenient, and easily accessible services....more
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