Better Business Bureau
Better Business Bureau's Overview
The Better Business Bureau (BBB) is a private, non-profit organization established in 1912 with a mission to foster marketplace trust. It achieves this by setting ethical business behavior standards, accrediting businesses that meet these standards, celebrating industry role models, and exposing substandard marketplace practices. BBB offers free business profiles on millions of businesses, charity reports, dispute resolution services, and consumer education. It operates independently of government and is primarily funded by accreditation dues from businesses and local community support.
Where is Better Business Bureau's Headquarters?
HQ Function
The IABBB headquarters coordinates the BBB network, establishes standards, develops national programs, and provides resources and leadership to local BBBs to support their collective mission.
Notable Features:
Located in a contemporary office building within Arlington's Ballston corridor, a business hub offering modern amenities and accessibility. The office is designed to facilitate national operations and collaboration.
Work Culture:
The work culture at IABBB likely emphasizes integrity, public service, collaboration, and a strong commitment to ethical practices, reflecting the organization's core mission of fostering marketplace trust.
HQ Significance:
As the central coordinating body, the IABBB headquarters is vital for maintaining consistency across the BBB system, spearheading national initiatives, and representing BBB interests at a broader level.
Values Reflected in HQ: The choice of a professional, accessible headquarters in a key business area reflects BBB's values of professionalism, transparency, and engagement with both the business community and the public.
Location:
The Better Business Bureau (BBB) predominantly operates in the United States and Canada, with an affiliated organization in Mexico. Its primary focus is on serving businesses and consumers within North America. Core functions supported globally within this network include establishing standards for ethical business practices, accrediting trustworthy businesses, providing dispute resolution services, issuing consumer alerts and educational material, and publishing business profiles and charity reviews. While its direct operations are North American, BBB's principles of marketplace trust have influenced similar consumer protection bodies worldwide.
Street Address:
3033 Wilson Blvd, Suite 600
City:
Arlington
State/Province:
VA
Country:
USA
Better Business Bureau's Global Presence
New York, NY, USA
Address: 30 East 33rd Street, 12th Floor, New York, NY 10016 (Address may vary, check local BBB for specifics)
To promote and foster an ethical marketplace environment for businesses and consumers throughout the New York City metropolitan area by applying BBB standards and services locally.
Phoenix, AZ, USA (Serves Pacific Southwest)
Address: 1010 E. Missouri Ave, Phoenix, AZ 85014 (Main office for BBB Serving the Pacific Southwest)
To build marketplace trust across a dynamic and growing region by supporting ethical business practices and empowering consumers with information and resources.
Calgary, AB, Canada
Address: Addresses vary by local BBB. Example: BBB Serving Southern Alberta and East Kootenay, Suite 200, 805 5th Avenue S.W. Calgary, AB T2P 0N6 (Check local BBB for specifics)
To advance marketplace trust within their specific Canadian regions by accrediting businesses, resolving disputes, and educating consumers and businesses on ethical practices.
Buying Intent Signals for Better Business Bureau
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Better Business Bureau
As of April 2025, Better Business Bureau' leadership includes:
Investors of Better Business Bureau
Better Business Bureau has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
The International Association of Better Business Bureaus (IABBB) experienced a significant leadership transition over the past year, involving the retirement of its long-standing CEO, an interim leadership period by the COO, and the appointment of a new President and CEO in early 2024.
Departures
New Appointments:
Technology (Tech Stack) used by Better Business Bureau
Discover the tools Better Business Bureau uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Better Business Bureau Email Formats and Examples
Email addresses for staff at the International Association of Better Business Bureaus (IABBB) typically use the @iabbb.org domain. Common formats include first initial followed by last name, or first name separated from last name by a period. Local BBB offices will have their own domain names (e.g., @newyork.bbb.org, @centralohio.bbb.org).
[first_initial][last_name]@iabbb.org or [first_name].[last_name]@iabbb.org
Format
tmurray@iabbb.org (example for IABBB CEO)
Example
80%
Success rate
News and media
BBB.org News • January 16, 2024
Better Business Bureau Names New CEO for International Association of Better Business Bureaus
The International Association of Better Business Bureaus (IABBB) announced Teresa Murray as its new President and CEO, effective February 12, 2024. Murray, a former consumer watchdog columnist and Director of the Consumer PIRG office, brings decades of experience in consumer advocacy and nonprofit leadership to the role....more
BBB.org News • March 5, 2024
Better Business Bureau Scam Alert: Don't Fall for Student Loan Forgiveness Cons
The BBB issued a warning about prevalent scams targeting individuals seeking student loan forgiveness. Scammers use phishing tactics, upfront fees for bogus services, and impersonation of government agencies. BBB advises verifying information directly with official sources and never sharing personal data or paying fees to unsolicited contacts....more
BBB.org News • February 22, 2024
Better Business Bureau Business Tip: How to Build and Maintain a Positive Online Reputation
BBB shared advice for businesses on managing their online presence effectively. Tips include monitoring online reviews and social media, responding professionally to feedback, encouraging customer reviews, and highlighting positive testimonials to build trust and attract customers....more
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