BestMark Inc. is a leading customer experience measurement company specializing in mystery shopping, customer surveys, compliance audits, and employee engagement programs. They partner with businesses across various industries, including retail, hospitality, finance, and automotive, to provide actionable insights that help improve customer service, operational efficiency, and brand loyalty. BestMark utilizes a vast network of qualified, independent mystery shoppers and advanced analytics to deliver comprehensive CX solutions.
The Minnetonka headquarters serves as the central hub for BestMark's operations, including client management, program design, data analysis, technology development, and strategic leadership.
While specific architectural details are not widely publicized, the headquarters is likely a modern office facility designed to foster collaboration and efficiency, equipped with the necessary infrastructure to manage a large network of field evaluators and process extensive data.
The work culture at BestMark's headquarters is likely professional, data-driven, and client-focused, emphasizing accuracy, integrity, and continuous improvement in delivering customer experience insights.
This central location allows BestMark to effectively coordinate its nationwide (and potentially international) mystery shopping programs, manage its diverse client portfolio, and drive innovation in customer experience measurement techniques.
BestMark primarily focuses its operations within North America, serving clients across the United States and Canada. Their extensive network of field agents is concentrated in these regions. While they may support global brands with operations in North America, their core service delivery and direct office presence are North American-centric. They may partner with international CX firms for projects requiring a broader global scope.
5605 Green Circle Drive, Suite 200
Minnetonka
MN
USA
Address: Not Applicable (Distributed Network)
This distributed model allows for comprehensive nationwide coverage for mystery shopping and field audit services, enabling BestMark to serve clients with diverse geographic footprints effectively.
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As of April 2025, BestMark' leadership includes:
BestMark has been backed by several prominent investors over the years, including:
No major publicly announced executive hires or departures have been identified for BestMark in the last 12-18 months. The leadership team appears stable based on available information.
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BestMark likely utilizes standard corporate email formats. A common structure observed for companies of similar size and domain is the first initial followed by the last name.
[first_initial][last]@bestmark.com
Format
adunn@bestmark.com
Example
80%
Success rate
BestMark Blog / MSPA Americas • October 20, 2023
BestMark was recognized by MSPA Americas with a Shoppers' Choice Award in 2023. This award is voted on by mystery shoppers and highlights companies that provide excellent experiences for their field evaluators....more
ICT Marketing / ICT Cikkek • July 10, 2023
BestMark was included in ICT Marketing's compilation of the 'Top 10 Best Mystery Shopping Companies in the World,' acknowledging its role and service quality in the customer experience sector....more
BestMark Blog • February 13, 2023
BestMark published a blog post detailing the strategic importance of collecting and analyzing customer feedback to drive business improvements, enhance customer satisfaction, and foster loyalty....more
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