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BestMark's Overview

Total employees175
HeadquartersMinnetonka
Founded1986

BestMark Inc. is a leading customer experience measurement company specializing in mystery shopping, customer surveys, compliance audits, and employee engagement programs. They partner with businesses across various industries, including retail, hospitality, finance, and automotive, to provide actionable insights that help improve customer service, operational efficiency, and brand loyalty. BestMark utilizes a vast network of qualified, independent mystery shoppers and advanced analytics to deliver comprehensive CX solutions.

Where is BestMark's Headquarters?

HQ Function

The Minnetonka headquarters serves as the central hub for BestMark's operations, including client management, program design, data analysis, technology development, and strategic leadership.

Notable Features:

While specific architectural details are not widely publicized, the headquarters is likely a modern office facility designed to foster collaboration and efficiency, equipped with the necessary infrastructure to manage a large network of field evaluators and process extensive data.

Work Culture:

The work culture at BestMark's headquarters is likely professional, data-driven, and client-focused, emphasizing accuracy, integrity, and continuous improvement in delivering customer experience insights.

HQ Significance:

This central location allows BestMark to effectively coordinate its nationwide (and potentially international) mystery shopping programs, manage its diverse client portfolio, and drive innovation in customer experience measurement techniques.

Values Reflected in HQ: The headquarters likely reflects BestMark's core values such as commitment to quality, client partnership, innovation in data collection, and fostering a supportive environment for its core team.

Location:

BestMark primarily focuses its operations within North America, serving clients across the United States and Canada. Their extensive network of field agents is concentrated in these regions. While they may support global brands with operations in North America, their core service delivery and direct office presence are North American-centric. They may partner with international CX firms for projects requiring a broader global scope.

Street Address:

5605 Green Circle Drive, Suite 200

City:

Minnetonka

State/Province:

MN

Country:

USA

BestMark's Global Presence

Nationwide Network, USA & Canada

Address: Not Applicable (Distributed Network)

This distributed model allows for comprehensive nationwide coverage for mystery shopping and field audit services, enabling BestMark to serve clients with diverse geographic footprints effectively.

Buying Intent Signals for BestMark

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of BestMark

As of April 2025, BestMark' leadership includes:

Annemarie Dunn - Chief Executive Officer
Dana Stetzer - President & Chief Operating Officer
Todd Buelow - Chief Technology Officer
Cheryl Venn - Vice President, Client Services

Investors of BestMark

BestMark has been backed by several prominent investors over the years, including:

Privately Held - Specific investor information is not publicly disclosed.

Executive New Hires/Exits in the Last 12 Months

Hire0
Exits0

No major publicly announced executive hires or departures have been identified for BestMark in the last 12-18 months. The leadership team appears stable based on available information.

Technology (Tech Stack) used by BestMark

Discover the tools BestMark uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

BestMark Email Formats and Examples

BestMark likely utilizes standard corporate email formats. A common structure observed for companies of similar size and domain is the first initial followed by the last name.

[first_initial][last]@bestmark.com

Format

adunn@bestmark.com

Example

80%

Success rate

News and media

BestMark Blog / MSPA AmericasOctober 20, 2023

BestMark Wins MSPA Americas Shoppers' Choice Award

BestMark was recognized by MSPA Americas with a Shoppers' Choice Award in 2023. This award is voted on by mystery shoppers and highlights companies that provide excellent experiences for their field evaluators....more

ICT Marketing / ICT CikkekJuly 10, 2023

BestMark Featured in Top 10 Mystery Shopping Companies List

BestMark was included in ICT Marketing's compilation of the 'Top 10 Best Mystery Shopping Companies in the World,' acknowledging its role and service quality in the customer experience sector....more

BestMark BlogFebruary 13, 2023

BestMark Insights: How Customer Feedback Can Improve Your Business

BestMark published a blog post detailing the strategic importance of collecting and analyzing customer feedback to drive business improvements, enhance customer satisfaction, and foster loyalty....more

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