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Baystate Health's Overview

Total employees5939
HeadquartersSpringfield
Founded1873

Baystate Health is an integrated, not-for-profit healthcare system serving Western Massachusetts. It comprises hospitals, medical practices, home care, and hospice services. As a teaching hospital, Baystate Health is affiliated with UMass Chan Medical School–Baystate, training future generations of physicians and advancing medical research. The system is committed to providing high-quality, compassionate care and improving the health of the communities it serves, with a focus on innovation, equity, and patient-centered services.

Where is Baystate Health's Headquarters?

HQ Function

Serves as the central hub for system-wide administration and is home to Baystate Medical Center, the region's only Level 1 Trauma Center and tertiary care referral hospital, providing comprehensive acute care, specialized medical services, and medical education.

Notable Features:

The campus includes Baystate Medical Center, the Davis Family Heart & Vascular Center, Baystate Children's Hospital (a hospital-within-a-hospital), the D'Amour Center for Cancer Care, extensive research facilities, and the region's only Level 1 Trauma Center.

Work Culture:

A patient-focused, collaborative environment that emphasizes teamwork, continuous learning, innovation, and compassionate care. As a major teaching institution, there's a strong academic and research-oriented culture.

HQ Significance:

The headquarters and flagship hospital are critical to the healthcare infrastructure of Western Massachusetts, serving as the largest healthcare provider, a major employer, and a center for advanced medical treatment and education in the region.

Values Reflected in HQ: The design and operations reflect Baystate Health's core values: quality, compassion, teamwork, innovation, and community focus, ensuring patient safety and access to advanced medical care.

Location:

Baystate Health primarily focuses its operations and patient care services within Western Massachusetts. Its 'global' or broader impact is primarily achieved through its nationally recognized medical education programs via UMass Chan Medical School–Baystate, which trains physicians who may practice nationally and internationally. Additionally, its research initiatives contribute to the broader medical knowledge base, and it serves as a major referral center for complex medical cases within its extensive region.

Street Address:

759 Chestnut Street

City:

Springfield

State/Province:

MA

Country:

USA

Baystate Health's Global Presence

Greenfield, MA/USA

Address: 164 High Street, Greenfield, MA 01301

Serves as the primary acute care facility for residents in the northern tier of Baystate Health's service area, ensuring access to essential healthcare services closer to home.

Westfield, MA/USA

Address: 115 West Silver Street, Westfield, MA 01085

Acts as a key community healthcare provider for the western part of Hampden County, offering accessible and quality medical services.

Palmer, MA/USA

Address: 40 Wright Street, Palmer, MA 01069

Provides essential healthcare services to the eastern region of Baystate Health's service area, including specialized behavioral health programs.

Buying Intent Signals for Baystate Health

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Baystate Health

As of April 2025, Baystate Health' leadership includes:

Mark A. Keroack, MD, MPH - President and Chief Executive Officer, Baystate Health
Dennis Chalke - Senior Vice President and Chief Financial Officer, Treasurer, Baystate Health
Andrew W. Artenstein, MD - Chief Physician Executive, Baystate Health and Chief Academic Officer, Baystate Health; Dean, UMass Chan Medical School-Baystate
Nancy Shendell-Falik, RN, MA - President, Baystate Medical Center and Senior Vice President for Hospital Operations, Baystate Health
Marion McGowan, PhD, RN - Chief Operating Officer & Chief Nursing Officer, Baystate Health and Senior Vice President for Population Health, Baystate Health
Kevin B. Riordan - President, Baystate Health Eastern Region (Baystate Wing Hospital and Baystate Mary Lane Outpatient Center) and Senior Vice President, Post-Acute Care, Baystate Health

Investors of Baystate Health

Baystate Health has been backed by several prominent investors over the years, including:

As a not-for-profit 501(c)(3) healthcare system, Baystate Health is not publicly traded and does not have traditional equity investors. Its operations are funded through revenue from patient care services, grants from governmental and private organizations, philanthropic contributions from the community and donors, and financing through bonds for capital projects.

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits1

Baystate Health has seen some key leadership transitions and appointments over the past year, reflecting its dynamic nature and commitment to strong leadership in healthcare and academics. These changes support the organization's strategic goals in patient care, research, and education.

Departures

Dr. G. Shaikhnur Islam (Shaikh), Dr. Shaikh departed Baystate Health to become CEO of UI Health Care Faculty Practice Plan at the University of Iowa Health Care.

New Appointments:

Dr. Sergio F. Fazio, Dr. Fazio joined Baystate Health, bringing extensive experience to lead the Department of Medicine.

Technology (Tech Stack) used by Baystate Health

Discover the tools Baystate Health uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Baystate Health Email Formats and Examples

Baystate Health primarily uses the [first initial][last name] or [first name].[last name] format for employee email addresses. For example, if an employee is named Jane Doe, her email address could be jdoe@baystatehealth.org or jane.doe@baystatehealth.org. The latter is more common for general communication.

first.last@baystatehealth.org

Format

jane.doe@baystatehealth.org

Example

90%

Success rate

News and media

Baystate Health NewsroomFebruary 26, 2024

Baystate Health to Host National Cancer Survivor Day Celebration

Baystate Health announced it will host its annual National Cancer Survivor Day celebration in June, bringing together cancer survivors, caregivers, and healthcare providers for a day of community and hope....more

MassLiveJanuary 18, 2024

Baystate Noble Hospital opens new $2.8M medical-surgical unit

Baystate Noble Hospital in Westfield unveiled a newly renovated $2.8 million medical-surgical unit, enhancing patient care with modern facilities and technology....more

BusinessWestNovember 15, 2023

Baystate Health Earns Another ‘A’ for Patient Safety from Leapfrog Group

Baystate Medical Center, Baystate Franklin Medical Center, and Baystate Noble Hospital all received an 'A' grade for patient safety from The Leapfrog Group's fall 2023 Hospital Safety Grade, highlighting their commitment to protecting patients from preventable harm and errors....more

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