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Backbase's Overview

Total employees2020
HeadquartersAmsterdam
Founded2003

Backbase is a global fintech company that empowers financial institutions to accelerate their digital transformation and create superior customer experiences. Its Engagement Banking Platform provides a unified solution for banks, credit unions, and other financial service providers to design, build, and manage seamless journeys across all customer touchpoints. By 're-architecting banking around the customer,' Backbase helps its clients to innovate faster, improve operational efficiency, and stay competitive in a rapidly evolving digital landscape. The platform covers a wide range of capabilities, including omni-channel customer onboarding, digital banking, customer servicing, and backend integration, enabling institutions to unify their data and operations on a single, modern architecture.

Where is Backbase's Headquarters?

HQ Function

Global headquarters, housing executive leadership, core product development, R&D, global strategy, marketing, and central operations. It serves as the central nervous system for Backbase's worldwide activities.

Notable Features:

Located in 'The Cloud,' a modern, sustainable, and inspiring office building in the redeveloped Oostenburg island district. Features collaborative workspaces, state-of-the-art technology, and employee well-being amenities.

Work Culture:

A dynamic, innovative, and international work environment. Emphasizes collaboration, agile methodologies, continuous learning, and a customer-centric approach. Known for its open culture and diverse workforce.

HQ Significance:

Symbolizes Backbase's growth and commitment to innovation. Its location in Amsterdam, a key European tech hub, provides access to top talent and a thriving ecosystem for fintech development. It's the birthplace of Backbase's strategic vision and product roadmap.

Values Reflected in HQ: The headquarters reflects values such as innovation (modern design and tech), collaboration (open-plan and project spaces), sustainability (building's eco-friendly features), and employee well-being (amenities and inspiring environment).

Location:

Backbase supports its global client base through a network of strategically located offices and a distributed workforce. Key functions supported globally include R&D and product development, sales and marketing, customer success and support, professional services for implementation and customization, and regional operations management. This global footprint enables Backbase to provide localized expertise and support to financial institutions across the Americas, Europe, Middle East & Africa (EMEA), and Asia-Pacific (APAC).

Street Address:

Jacob Bontiusplaats 9

City:

Amsterdam

State/Province:

North Holland

Country:

The Netherlands

Backbase's Global Presence

Atlanta, Georgia, USA

Address: Tower Place 100, 3340 Peachtree Rd NE, Suite 1800, Atlanta, GA 30326, USA

Strategic presence in a major U.S. financial and technology hub to closely serve the large North American market and drive regional growth.

Singapore, Singapore

Address: Guoco Tower, 1 Wallich Street, #16-03, Singapore 078881

To cater to the rapidly digitizing banking sector in APAC, providing localized solutions and support to financial institutions in the region.

London, United Kingdom

Address: The Office Group, 2 Stephen Street, London, W1T 1AN, United Kingdom

To serve the mature and competitive UK financial market and provide a strategic base for European operations alongside the Amsterdam HQ.

Kraków, Poland

Address: High5ive, Pawia 7, 31-154 Kraków, Poland

To leverage Poland's strong tech talent pool for software development and innovation, supporting global product capabilities.

Buying Intent Signals for Backbase

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Backbase

As of April 2025, Backbase' leadership includes:

Jouk Pleiter - Founder & CEO
Thomas Fuss - Chief Financial Officer
Karan Oberoi - Chief Product Officer
Tim Rutten - Chief Services Officer
Mark Appel - Chief Marketing Officer
Roland Booijen - General Manager, EMEA

Investors of Backbase

Backbase has been backed by several prominent investors over the years, including:

Motive Partners

Executive New Hires/Exits in the Last 12 Months

Hire2
Exits0

In the past year, Backbase has strategically strengthened its leadership team with key C-suite appointments to spearhead its next phase of global growth, product innovation, and customer service excellence. These additions reflect the company's commitment to scaling its operations and enhancing its market-leading Engagement Banking Platform.

New Appointments:

Tim Rutten, Tim Rutten appointed as Chief Services Officer to lead global services and customer success.
Karan Oberoi, Karan Oberoi appointed as Chief Product Officer to drive product strategy and innovation.

Technology (Tech Stack) used by Backbase

Discover the tools Backbase uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Backbase Email Formats and Examples

Backbase primarily uses the `[first].[last]@backbase.com` email format for its employees. For example, an employee named John Doe would likely have the email address john.doe@backbase.com. This is the most common and successful structure for reaching Backbase personnel.

[first].[last]@backbase.com

Format

jouk.pleiter@backbase.com

Example

95%

Success rate

News and media

PR NewswireFebruary 20, 2024

Backbase and SavvyMoney Partner to Deliver Integrated Credit Score Solution

Backbase announces a partnership with SavvyMoney to integrate its credit score solution into the Backbase Engagement Banking Platform, providing enhanced financial wellness tools for end-users of financial institutions....more

PR NewswireJanuary 17, 2024

Backbase Welcomes Tim Rutten as Chief Services Officer and Karan Oberoi as Chief Product Officer

Backbase strengthens its executive team with the appointments of Tim Rutten as Chief Services Officer (CSO) and Karan Oberoi as Chief Product Officer (CPO) to drive its next phase of growth and innovation....more

Backbase NewsroomJuly 19, 2023

Backbase Named a Leader in The Forrester Wave™: Digital Banking Engagement Platforms, Q3 2023

Independent research firm Forrester recognized Backbase as a Leader in its Q3 2023 Forrester Wave™ report on Digital Banking Engagement Platforms, citing its comprehensive platform capabilities and strong strategy....more

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