Austin Energy is the City of Austin's publicly owned electric utility, serving the Austin community for over 125 years. It provides electricity to more than 500,000 customer accounts and a population of more than one million. Austin Energy is committed to providing reliable and affordable power, with a strong focus on renewable energy, energy efficiency, and customer service. They are recognized as a leader in green power programs and aim for 100% carbon-free electricity generation by 2035, while also managing the city's street and area lighting.
Serves as a key administrative and operational hub, housing executive leadership, customer service management, engineering, planning, and strategic operations.
The Town Lake Center building, part of the headquarters complex, is known for its proximity to Zilker Park and downtown Austin. Newer facilities like the Mueller office incorporate modern, energy-efficient designs.
As a public utility, the work culture emphasizes community service, reliability, safety, and a commitment to public good. There's a strong focus on technical expertise, innovation in sustainable energy, and customer satisfaction.
The headquarters is central to managing the city's power grid, implementing energy policies, developing renewable energy projects, and engaging with the community and stakeholders. Its location in Austin facilitates collaboration with city government and local organizations.
Austin Energy is a community-owned utility primarily focused on serving the City of Austin and surrounding areas in Central Texas. Its operations and customer base are concentrated within its designated service territory. While Austin Energy is recognized nationally and sometimes internationally as a leader in renewable energy, energy efficiency programs, and smart grid technology, it does not have international offices or a direct global operational footprint. Its 'global' impact stems from its pioneering efforts in sustainable energy practices, which often serve as a model for other utilities worldwide.
721 Barton Springs Road
Austin
Texas
USA
Address: 4815 Mueller Blvd, Austin, TX 78723
Serves as a major operational and customer support hub within the Mueller development, enhancing accessibility and service delivery for Austin residents and businesses.
Address: 625 E 10th St, Austin, TX 78701
Provides a central, accessible downtown location for customers needing direct interaction with Austin Energy representatives for their utility accounts and services.
Address: 4411-B Meinardus Dr, Austin, TX 78744
Ensures rapid response for power outages, maintenance, and infrastructure projects in South Austin, contributing to grid reliability and customer service.
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As of April 2025, Austin Energy' leadership includes:
Austin Energy has been backed by several prominent investors over the years, including:
Austin Energy has solidified its leadership team over the past 12-18 months. Key appointments include the permanent placement of the General Manager and several Deputy General Managers, alongside a new Chief Financial Officer. These changes aim to provide stable and focused leadership for the utility's strategic goals.
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Austin Energy typically uses a standard email format for its employees, which is firstname.lastname@austinenergy.com. This format is common for official communications.
firstname.lastname@austinenergy.com
Format
jane.doe@austinenergy.com
Example
90%
Success rate
austinenergy.com • May 9, 2024
Austin Energy is proposing adjustments to two pass-through rates on customer bills: the Power Supply Adjustment (PSA) and the Regulatory Charge. If approved by Austin City Council, these changes would result in a net bill increase of $5.67 for a typical residential customer using 860 kWh per month, effective July 1, 2024....more
austinenergy.com • April 18, 2024
Austin Energy has been awarded a Top Workplaces 2024 honor by Austin American-Statesman Top Workplaces. This marks the sixth time Austin Energy has received this award, underscoring its positive work environment and commitment to its employees....more
austinenergy.com • February 27, 2024
Austin Energy is collaborating with Austin Habitat for Humanity to construct 15 new affordable, net-zero energy capable homes in East Austin. These homes will feature solar panels, energy-efficient appliances, and smart thermostats, supporting both affordability and sustainability....more
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