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Atento's Overview

Total employees97639
HeadquartersLuxembourg City
Founded1999

Atento is one of the world's largest providers of customer relationship management (CRM) and business process outsourcing (BPO) services, particularly in Latin America, and operates in various countries across the Americas and EMEA. The company offers a comprehensive portfolio of CX solutions, including customer service, sales, technical support, collections, and back-office services, leveraging technology, data analytics, and AI to enhance customer experiences and drive business efficiency for its clients across diverse industries such as telecommunications, financial services, healthcare, retail, and public administration.

Where is Atento's Headquarters?

HQ Function

Serves as the company's official registered office, overseeing global corporate governance, legal, and financial operations. It supports Atento's multinational structure and strategic direction.

Notable Features:

Likely a modern office space designed for corporate functions, facilitating Atento's international operations and compliance. Specific architectural details are not widely publicized.

Work Culture:

The work culture at Atento's corporate headquarters would emphasize professionalism, global collaboration, strategic thinking, and adherence to international business standards, reflecting its role in managing a multinational corporation.

HQ Significance:

The Luxembourg headquarters is significant for its strategic location in a major European financial hub, offering benefits for international business operations, corporate structuring, and access to global markets. It underscores Atento's status as a global entity.

Values Reflected in HQ: The headquarters likely reflects Atento's values of commitment, passion, integrity, and trust, by providing a professional and efficient environment for its core corporate functions and global oversight.

Location:

Atento supports a wide range of functions globally, primarily focused on customer experience (CX) and business process outsourcing (BPO). This includes omnichannel customer service (voice, chat, social media, email), technical support, sales and telemarketing, credit management and collections, back-office processing, data analytics, and digital transformation services. These functions are delivered from centers across the Americas (North and South America) and EMEA (Europe, Middle East, and Africa), serving clients in multiple languages and industries.

Street Address:

1, rue Hildegard Von Bingen

City:

Luxembourg City

State/Province:

Luxembourg

Country:

Luxembourg

Atento's Global Presence

Madrid, Spain

Address: Avenida de Burgos 89, Edificio Adequa, 28050 Madrid, Spain

Drives Atento's business growth and service delivery in Spain, one of its key markets, and supports operations across Europe, Middle East, and Africa. It focuses on tailoring CX solutions for local and multinational clients in the region.

São Paulo, Brazil

Address: Avenida Presidente Juscelino Kubitschek, 2041 e 2235, Bloco A, Condomínio WT JK, Vila Nova Conceição, São Paulo - SP, CEP 04543-011, Brazil

To lead and expand Atento's market-leading presence in Brazil, leveraging local talent and technology to provide innovative customer experience solutions tailored to the Brazilian market and supporting nearshore services for other regions.

Buying Intent Signals for Atento

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Atento

As of April 2025, Atento' leadership includes:

Dimitrius Oliveira - Chief Executive Officer
Sergio Ribeiro Passos - Chief Financial Officer
Eduardo Aguirre - Chief Commercial Officer
José Azevedo - Chief Operating Officer
Cathy Jooste - Chief People & ESG Officer

Investors of Atento

Atento has been backed by several prominent investors over the years, including:

HPS Investment Partners

Executive New Hires/Exits in the Last 12 Months

Hire3
Exits1

Over the past 12 months, Atento has undergone significant leadership renewal, including the appointment of a new CEO, Dimitrius Oliveira, and new CCO, Eduardo Aguirre, and COO, José Azevedo, to steer the company through its transformation and growth strategy. This follows a period of financial restructuring and a focus on strengthening its market position.

Departures

Carlos López-Abadía, Carlos López-Abadía stepped down as Chief Executive Officer.

New Appointments:

Dimitrius Oliveira, Dimitrius Oliveira appointed as new Chief Executive Officer.
Eduardo Aguirre, Eduardo Aguirre appointed as new Chief Commercial Officer.
José Azevedo, José Azevedo appointed as new Chief Operating Officer.

Technology (Tech Stack) used by Atento

Discover the tools Atento uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Atento Email Formats and Examples

Atento commonly uses the `first.last@atento.com` email format for its employees. Variations such as `first_initiallast@atento.com` might also be in use, particularly in different regions or for specific roles. It's advisable to verify the correct format if possible, especially for critical communications.

first.last@atento.com

Format

jane.doe@atento.com

Example

85%

Success rate

News and media

Atento Press ReleasesMay 16, 2024

Atento Recognized by Frost & Sullivan with 2024 Competitive Strategy Leadership Award

Atento received the 2024 Competitive Strategy Leadership Award from Frost & Sullivan for its outstanding performance and strategic excellence in the Latin American customer experience outsourcing services market, highlighting its innovation and customer-centric approach....more

Atento Press ReleasesApril 29, 2024

Atento Reports Q4 and Full Year 2023 Financial Results

Atento released its financial results for the fourth quarter and full year of 2023, detailing its revenue performance, EBITDA, and progress on its strategic transformation plan aimed at strengthening its financial position and driving future growth....more

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