Atento is one of the world's largest providers of customer relationship management (CRM) and business process outsourcing (BPO) services, particularly in Latin America, and operates in various countries across the Americas and EMEA. The company offers a comprehensive portfolio of CX solutions, including customer service, sales, technical support, collections, and back-office services, leveraging technology, data analytics, and AI to enhance customer experiences and drive business efficiency for its clients across diverse industries such as telecommunications, financial services, healthcare, retail, and public administration.
Serves as the company's official registered office, overseeing global corporate governance, legal, and financial operations. It supports Atento's multinational structure and strategic direction.
Likely a modern office space designed for corporate functions, facilitating Atento's international operations and compliance. Specific architectural details are not widely publicized.
The work culture at Atento's corporate headquarters would emphasize professionalism, global collaboration, strategic thinking, and adherence to international business standards, reflecting its role in managing a multinational corporation.
The Luxembourg headquarters is significant for its strategic location in a major European financial hub, offering benefits for international business operations, corporate structuring, and access to global markets. It underscores Atento's status as a global entity.
Atento supports a wide range of functions globally, primarily focused on customer experience (CX) and business process outsourcing (BPO). This includes omnichannel customer service (voice, chat, social media, email), technical support, sales and telemarketing, credit management and collections, back-office processing, data analytics, and digital transformation services. These functions are delivered from centers across the Americas (North and South America) and EMEA (Europe, Middle East, and Africa), serving clients in multiple languages and industries.
1, rue Hildegard Von Bingen
Luxembourg City
Luxembourg
Luxembourg
Address: Avenida de Burgos 89, Edificio Adequa, 28050 Madrid, Spain
Drives Atento's business growth and service delivery in Spain, one of its key markets, and supports operations across Europe, Middle East, and Africa. It focuses on tailoring CX solutions for local and multinational clients in the region.
Address: Avenida Presidente Juscelino Kubitschek, 2041 e 2235, Bloco A, Condomínio WT JK, Vila Nova Conceição, São Paulo - SP, CEP 04543-011, Brazil
To lead and expand Atento's market-leading presence in Brazil, leveraging local talent and technology to provide innovative customer experience solutions tailored to the Brazilian market and supporting nearshore services for other regions.
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As of April 2025, Atento' leadership includes:
Atento has been backed by several prominent investors over the years, including:
Over the past 12 months, Atento has undergone significant leadership renewal, including the appointment of a new CEO, Dimitrius Oliveira, and new CCO, Eduardo Aguirre, and COO, José Azevedo, to steer the company through its transformation and growth strategy. This follows a period of financial restructuring and a focus on strengthening its market position.
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Atento commonly uses the `first.last@atento.com` email format for its employees. Variations such as `first_initiallast@atento.com` might also be in use, particularly in different regions or for specific roles. It's advisable to verify the correct format if possible, especially for critical communications.
first.last@atento.com
Format
jane.doe@atento.com
Example
85%
Success rate
Atento Press Releases • May 16, 2024
Atento received the 2024 Competitive Strategy Leadership Award from Frost & Sullivan for its outstanding performance and strategic excellence in the Latin American customer experience outsourcing services market, highlighting its innovation and customer-centric approach....more
Atento Press Releases • April 29, 2024
Atento released its financial results for the fourth quarter and full year of 2023, detailing its revenue performance, EBITDA, and progress on its strategic transformation plan aimed at strengthening its financial position and driving future growth....more
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