Astea International was a leading global provider of end-to-end service management software solutions, specializing in field service management (FSM) and mobile workforce management. Founded in 1979, Astea offered a comprehensive suite of applications that helped companies optimize their service operations, improve customer satisfaction, and increase profitability. In December 2019, Astea International was acquired by IFS, a global enterprise software company. Astea's technologies and expertise have since been integrated into IFS's broader service management offerings, strengthening IFS's leadership in the FSM market.
Served as the global corporate headquarters, housing executive leadership, software development, sales, marketing, and support operations for Astea's FSM solutions.
Located in a suburban office park setting, typical for technology companies, providing a focused environment for software development and corporate operations. Specific architectural highlights are not widely publicized.
As a software company, Astea likely fostered a work culture centered on innovation, customer focus, and technological advancement in the field service management domain. Employees were dedicated to developing and supporting complex FSM solutions.
The Horsham headquarters was the central hub for Astea's global strategy, product development, and operational management before its integration into IFS.
Prior to its acquisition by IFS, Astea International had a significant global presence, with direct offices and a network of partners supporting customers across North America, Europe, the Middle East, Africa (EMEA), and Asia-Pacific. Its solutions were utilized by companies in various industries worldwide, enabling them to manage complex service operations on a global scale. Functions supported globally included software sales, implementation services, customer support, and R&D.
240 Gibraltar Rd
Horsham
Pennsylvania
USA
Address: Genesis House, The Approach, Cressex Business Park, High Wycombe, Bucks, HP12 3NT, United Kingdom (historical address)
To support and expand Astea's customer base in the EMEA region, offering localized expertise and services for its FSM solutions.
Address: Historical Astea office in Israel (specific address not readily available)
To leverage local tech talent for advancing Astea's FSM platform capabilities and providing technical expertise.
Address: Historical Astea office in Canada (specific address not readily available)
To cater to the specific needs of Canadian clients and expand Astea's presence in North America.
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As of April 2025, Astea' leadership includes:
Astea has been backed by several prominent investors over the years, including:
As Astea International was acquired by IFS in December 2019 and its operations fully integrated, there have been no specific public announcements of executive hires or exits for 'Astea' as an independent entity in the last 12 months. Leadership changes related to former Astea functions would occur within the IFS organizational structure.
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Prior to its acquisition by IFS, Astea International likely used common corporate email formats. Post-acquisition, communications would be via IFS email addresses (e.g., @ifs.com). The historical formats are no longer in active use for new communications.
[first_initial][last]@astea.com (e.g., jdoe@astea.com) or [first].[last]@astea.com (e.g., jane.doe@astea.com)
Format
jdoe@astea.com
Example
70%
Success rate
IFS.com • December 10, 2019
IFS announced the successful completion of its acquisition of Astea International (NASDAQ: ATEA), a global provider of field service management software. This acquisition significantly bolstered IFS's leadership in the service management sector....more
GlobeNewswire (via Astea) • October 29, 2019
Astea International announced it had entered into a definitive agreement to be acquired by IFS AB, a global enterprise applications company. The transaction aimed to combine Astea's FSM expertise with IFS's global scale....more
Astea (Archived News/PR) • May 14, 2019
Astea International highlighted its advanced FSM platform, Astea Alliance, at various industry conferences, demonstrating new features for mobile workforce optimization, IoT integration, and customer engagement. (Content is representative of typical pre-acquisition news)....more
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