ASSYST
ASSYST's Overview
Assyst is a leading IT Service Management (ITSM) and Enterprise Service Management (ESM) solution designed to help organizations optimize their service delivery and support processes. Originally developed by Axios Systems and now part of the IFS portfolio since its acquisition in 2021, Assyst provides a comprehensive suite of tools for incident management, problem management, change management, service catalog, and more. It enables businesses to improve IT operational efficiency, enhance employee and customer satisfaction, and extend best-practice service management principles beyond IT to other departments like HR, Facilities, and Finance. IFS, the parent company, is a globally recognized provider of enterprise software for companies that manufacture and distribute goods, build and maintain assets, and manage service-focused operations.
Where is ASSYST's Headquarters?
HQ Function
Serves as the global nerve center for IFS, housing executive leadership, corporate strategy, core product development oversight (including for the Assyst solution), and global administrative functions.
Notable Features:
The headquarters is situated in Mjärdevi Science Park, one of Sweden's premier technology parks, fostering an environment of innovation and collaboration with other tech companies and academic institutions.
Work Culture:
IFS cultivates a work culture centered on customer success, innovation, collaboration, and employee empowerment. The Linköping HQ likely embodies these principles with modern, agile workspaces designed to encourage teamwork, creativity, and professional growth.
HQ Significance:
As the founding location and global headquarters, Linköping is central to IFS's identity, strategic direction, and its research and development efforts that drive the evolution of its product portfolio, including Assyst.
Values Reflected in HQ: The headquarters reflects IFS's commitment to innovation, technological excellence, global collaboration, and sustainability, aligned with both Swedish business ethics and a forward-looking global enterprise.
Location:
IFS operates globally with a direct presence in numerous countries across the Americas, Europe, the Middle East, Africa, and Asia Pacific. This extensive network of offices, combined with a robust partner ecosystem, enables IFS to deliver its enterprise software solutions, including Assyst, and provide comprehensive support services to thousands of customers worldwide. Key functions supported globally include sales, marketing, product development, implementation services, customer support, and consulting.
Street Address:
Teknikringen 5
City:
Linköping
State/Province:
Östergötland County
Country:
Sweden
ASSYST's Global Presence
Staines-upon-Thames, Surrey, UK
Address: IFS, Technology Park, Block C, Ground Floor, Drake Avenue, Staines-upon-Thames, TW18 2AP, UK
Supports IFS's diverse customer base in the UK and Ireland, delivering localized expertise and services for the full range of IFS solutions, including Assyst, and driving market growth.
Itasca, Illinois, USA
Address: Three Pierce Place, Suite 1600, Itasca, IL 60143, USA
Drives IFS's expansion and customer success in the North American market, adapting global product strategies and service offerings to meet the specific needs of businesses in this region.
Colombo, Sri Lanka
Address: IFS R&D International, Level 21, One Galle Face Office Tower, Colombo 02, Sri Lanka
Functions as a key global R&D and support hub, leveraging local talent to enhance IFS's software offerings and provide 24/7 support capabilities, crucial for a global product like Assyst.
Buying Intent Signals for ASSYST
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of ASSYST
As of April 2025, ASSYST' leadership includes:
Investors of ASSYST
ASSYST has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
The most significant executive change at IFS in the last 12 months was the appointment of Mark Moffat as the new Chief Executive Officer in April 2024. He succeeded Darren Roos, who transitioned to the role of Chair of the Board at IFS. This change reflects a planned succession aimed at continuing IFS's growth and strategic objectives.
New Appointments:
Technology (Tech Stack) used by ASSYST
Discover the tools ASSYST uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
ASSYST Email Formats and Examples
The most common email format used by IFS employees is firstname.lastname@ifs.com. This pattern is widely adopted for professional communications within and outside the company. While variations might exist for specific roles or regions, this is generally the primary format.
firstname.lastname@ifs.com
Format
jane.doe@ifs.com
Example
90%
Success rate
News and media
IFS Newsroom • April 2, 2024
IFS Appoints Mark Moffat as New Chief Executive Officer
IFS announced the appointment of Mark Moffat as its new Chief Executive Officer, effective immediately. Moffat, who previously held the role of Chief Customer Officer at IFS, succeeds Darren Roos. Roos has been appointed as Chair of the Board, continuing his association with the company's strategic direction....more
IFS Newsroom • November 3, 2023
IFS Cloud Scoops Best SaaS Award at the 2023 UK Tech Awards
IFS Cloud was recognized as the 'Best SaaS Product for Enterprise' at the 2023 UK Tech Awards. This award highlights IFS Cloud's strengths in delivering a composable enterprise solution that enables businesses to achieve agility and make informed decisions. Assyst is a key component of IFS's service management offerings available within IFS Cloud....more
IFS Newsroom • October 4, 2023
IFS Maintains its Leadership Position in the 2023 Gartner® Magic Quadrant™ for Field Service Management for 8th Consecutive Time
IFS announced it has been named a Leader for the eighth consecutive time in the 2023 Gartner Magic Quadrant for Field Service Management. This recognition underscores IFS's continued innovation and strength in the FSM market, a core area of its enterprise software offerings....more
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