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Arrow Exterminators's Overview

Total employees1144
HeadquartersAtlanta
Founded1964

Arrow Exterminators is a family-owned and operated giant in the pest control industry, founded in 1964 by James S. (Starkey) Thomas Sr. Headquartered in Atlanta, Georgia, the company has grown to become the sixth largest pest control company in the United States. Arrow offers a comprehensive range of services beyond pest and termite control, including mosquito prevention and control, fire ant control, wildlife control and exclusion services, handyman services, insulation services, new construction treatments, and lawn care services. They are known for their commitment to customer service, sustainability through their STEPS® (Sustainability Through Environmental Practices and Solutions) Total Protection System, and a strong family-oriented work culture. The company operates numerous service centers across multiple U.S. states, primarily in the Southeast and Southwest.

Where is Arrow Exterminators's Headquarters?

HQ Function

Serves as the central hub for strategic planning, administrative operations, marketing, finance, IT, human resources, and the company's renowned training program, Arrow University. It supports all branch operations.

Notable Features:

Modern office facilities featuring Arrow University, a state-of-the-art training center for employees, underscoring their commitment to professional development.

Work Culture:

A family-oriented, customer-first approach with a strong emphasis on internal promotion, continuous learning through Arrow University, and community engagement. Fosters a culture of 'Clear Protection' and sustainability.

HQ Significance:

Critical for maintaining operational consistency, upholding brand standards across all service centers, and driving the company's growth and innovation in pest control and home services. It's the nerve center for a multi-state operation.

Values Reflected in HQ: The headquarters reflects Arrow's commitment to professionalism, employee development (Arrow University), family values, operational excellence, innovation in service, and environmental stewardship through programs like STEPS®.

Location:

Arrow Exterminators primarily operates within the United States, with an extensive network of service centers across numerous states, particularly concentrated in the Southeast and Southwest, and continually expanding. While not 'global' in terms of international offices, its U.S. presence is substantial, supporting residential and commercial clients with pest control, termite protection, lawn care, and various other home services. Their functions supported 'globally' (within their U.S. operational sphere) include localized service delivery, regional management, sales, customer support, and application of company-wide standards and training programs.

Street Address:

8613 Roswell Rd Bldg A

City:

Atlanta

State/Province:

GA

Country:

USA

Arrow Exterminators's Global Presence

Dallas, TX, USA

Address: Various locations, e.g., 10460 Miller Rd, Dallas, TX 75238 (Represents one of many service centers in the DFW metroplex)

To deliver Arrow's 'Beyond the Call' service commitment to the North Texas community, addressing region-specific pest challenges and lawn care needs.

Tampa, FL, USA

Address: Various locations, e.g., 5806 N Florida Ave, Tampa, FL 33604 (Represents one of many service centers in the Tampa Bay area)

To serve homeowners and businesses in the Tampa Bay region, protecting health and property from pests common in Florida's subtropical climate.

Charlotte, NC, USA

Address: Various locations, e.g., 800 Clanton Rd Suite D, Charlotte, NC 28217 (Represents one of many service centers in the Charlotte area)

To expand Arrow's footprint in the Carolinas, offering environmentally responsible pest solutions and home services tailored to the Piedmont region.

Buying Intent Signals for Arrow Exterminators

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Arrow Exterminators

As of April 2025, Arrow Exterminators' leadership includes:

Emily Thomas Kendrick - Chief Executive Officer
Joe Thomas - Chairman of the Board
E. Randall (Randy) Rollins - Vice Chairman of the Board
Tim Pollard - President and Chief Operating Officer
Kevin Burns - Chief Development Officer
Shay Runion - Chief Human Resources Officer and Senior Executive Vice President of Professional Development

Investors of Arrow Exterminators

Arrow Exterminators has been backed by several prominent investors over the years, including:

Arrow Exterminators is a privately held, family-owned and operated company. It is not publicly traded and does not have external institutional investors in the traditional sense; its primary 'investors' are the Thomas family who founded and continue to lead the business.

Executive New Hires/Exits in the Last 12 Months

Hire2
Exits0

Arrow Exterminators has recently announced key promotions within its senior leadership team, underscoring its commitment to internal talent development. These appointments bolster its sales and operational capabilities.

New Appointments:

Mark Cassell, Mark Cassell was promoted to Senior Vice President of Sales, reflecting his significant contributions and leadership within the company.
Frank Roy, Frank Roy was promoted to Senior Vice President of Operations, tasked with enhancing operational strategies and performance.

Technology (Tech Stack) used by Arrow Exterminators

Discover the tools Arrow Exterminators uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Arrow Exterminators Email Formats and Examples

Arrow Exterminators likely uses common corporate email formats. The most probable format is the first initial followed by the last name.

finitiallast@arrowexterminators.com

Format

ekendrick@arrowexterminators.com

Example

75%

Success rate

News and media

PCT MagazineMarch 4, 2024

Arrow Exterminators Named a Top USA Workplace for Eighth Consecutive Year

Arrow Exterminators announced it has earned the 2024 Top Workplaces USA award for the eighth consecutive year. This recognition is based on employee feedback gathered through a third-party survey....more

Arrow Exterminators (Press Release)February 5, 2024

Arrow Exterminators Hosts Annual Premier Club and Pacesetters Trip in Montego Bay, Jamaica

Arrow Exterminators recently hosted its top-performing employees for its annual Premier Club and Pacesetters trip, recognizing their outstanding achievements in sales and service....more

PCT MagazineOctober 2, 2023

Arrow Exterminators Acquires Apex Pest Control Inc.

Arrow Exterminators acquired Apex Pest Control Inc., a pest control company based in Rockledge, Fla. This acquisition expands Arrow's presence in Florida's Space Coast and Treasure Coast regions....more

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