Arriva UK Trains
Arriva UK Trains's Overview
Arriva UK Trains Limited is a major passenger transport company operating a diverse portfolio of train services across the United Kingdom. As part of the Arriva Group, which is owned by Deutsche Bahn, Arriva UK Trains is responsible for several prominent rail franchises, including Chiltern Railways, CrossCountry, Grand Central, and Arriva Rail London (which operates the London Overground concession). The company focuses on delivering reliable and efficient train services, connecting communities, and investing in improvements to enhance the passenger experience. Its operations span long-distance, regional, and commuter routes, playing a vital role in the UK's national rail network.
Where is Arriva UK Trains's Headquarters?
HQ Function
Serves as the central administrative and strategic hub for Arriva's UK rail operations, overseeing franchise management, financial performance, strategic planning, and stakeholder engagement for its train operating companies.
Notable Features:
Located in a modern business park, Doxford International, known for its scale and concentration of businesses. The office facilities are contemporary and designed for corporate operations.
Work Culture:
A professional and collaborative environment focused on operational excellence, customer service, and safety within the transport sector. There is an emphasis on continuous improvement and adapting to the evolving needs of UK rail passengers.
HQ Significance:
The Sunderland HQ is significant as the central point of command and control for Arriva's extensive UK rail network, facilitating coordination between its various train operating companies, the wider Arriva Group, and stakeholders like the Department for Transport.
Values Reflected in HQ: The headquarters reflects Arriva's core values such as 'Delivering for our customers', 'Caring for our people', 'Commitment to safety', and 'Working with partners', essential for managing complex rail operations.
Location:
Arriva UK Trains Limited's operations are focused exclusively within the United Kingdom. It is, however, a key part of the Arriva Group, which has a significant international presence with bus, train, tram, and waterbus services in 10 European countries. Overarching group strategy, large-scale international procurement, and group financial management are supported by the wider Arriva Group and its parent company, Deutsche Bahn.
Street Address:
1 Admiral Way, Doxford International Business Park
City:
Sunderland
State/Province:
Tyne and Wear
Country:
United Kingdom
Arriva UK Trains's Global Presence
Banbury, Oxfordshire, United Kingdom
Address: Chiltern Railways Head Office, Banbury Depot, Merton Street, Banbury, OX16 4RN
Operational and administrative hub for Chiltern Railways, connecting London Marylebone with key destinations in Buckinghamshire, Oxfordshire, Warwickshire, and the West Midlands.
Birmingham, West Midlands, United Kingdom
Address: CrossCountry Trains Limited, 5th Floor, Cannon House, 18 The Priory Queensway, Birmingham, B4 6BS
Manages a geographically vast network, requiring strategic operational planning from a central UK location (Birmingham) to ensure service delivery across multiple regions, from Scotland to the South West of England.
Buying Intent Signals for Arriva UK Trains
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Executive Team of Arriva UK Trains
As of April 2025, Arriva UK Trains' leadership includes:
Investors of Arriva UK Trains
Arriva UK Trains has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Arriva UK Trains has strengthened its leadership team over the recent period. While Sian Copley's key appointment as Managing Director occurred in February 2023, Paul Holland's addition as a Director in March 2024 falls within the last 12 months, indicating ongoing evolution in its executive structure. No major executive departures directly from Arriva UK Trains' core leadership have been publicly noted in the last 12 months.
New Appointments:
Technology (Tech Stack) used by Arriva UK Trains
Discover the tools Arriva UK Trains uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Arriva UK Trains Email Formats and Examples
Arriva UK Trains Limited, as part of the Arriva Group, generally utilizes standardized email formats for its corporate communications. The most commonly observed format is firstname.lastname@arriva.co.uk. While variations may exist for specific departments or roles, this pattern is prevalent for employees across the Arriva Group in the UK.
firstname.lastname@arriva.co.uk
Format
jane.doe@arriva.co.uk
Example
75%
Success rate
News and media
Rail Advent • March 14, 2024
Arriva's Chiltern Railways welcomes new emission-free shunting locomotive
Chiltern Railways, an Arriva UK Trains company, has introduced a new battery-powered, emission-free shunting locomotive at its Aylesbury depot. This initiative aims to reduce carbon emissions and noise pollution, contributing to greener railway operations....more
Railnews / Department for Transport • September 19, 2023
Arriva's CrossCountry Gets Contract Extension But Told To Improve Performance
The Department for Transport awarded Arriva's CrossCountry rail operator a new National Rail Contract for up to eight years. The contract requires CrossCountry to deliver significant improvements in train performance, including reliability and punctuality, and enhance the overall passenger experience....more
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