Apex America is a leading Business Process Outsourcing (BPO) company specializing in customer experience (CX) solutions. Founded in 2003 in Córdoba, Argentina, the company has grown significantly, now employing over 13,000 people across multiple countries in Latin America, including Argentina, Chile, Colombia, Brazil, Paraguay, and Honduras, with commercial offices in the USA. Apex America offers a comprehensive suite of services, including omnichannel customer service, technical support, sales, back-office operations, and digital transformation services like AI and RPA implementation. They cater to diverse industries such as telecommunications, finance, retail, healthcare, and technology, focusing on delivering high-quality, personalized customer interactions and driving business growth for their clients through innovative strategies and a 'Happy People, Happy Customers' philosophy.
Serves as the company's main operational and strategic hub, overseeing its extensive network of BPO services across Latin America and coordinating global client relations.
Located in modern office facilities within a prominent business complex, designed to foster collaboration and innovation, equipped with state-of-the-art technology for contact center operations.
Emphasizes a 'Happy People, Happy Customers' philosophy, promoting a dynamic, inclusive, and development-focused environment. Strong focus on teamwork, continuous learning, employee well-being, and has been recognized as a 'Great Place to Work'.
The Córdoba headquarters is central to Apex America's identity and growth, being its birthplace and the core from which it expanded to become a leading BPO provider in the LATAM region.
Apex America primarily operates across Latin America, serving both regional and international clients. Its global functions include multilingual customer experience services (voice, chat, email, social media), technical support, sales and telemarketing, back-office processing (BPO), data analytics, and digital transformation solutions such as AI-powered chatbots and Robotic Process Automation (RPA). While its operational centers are concentrated in countries like Argentina, Chile, Colombia, Brazil, Paraguay, and Honduras, Apex America also maintains commercial offices, such as in Miami, USA, to support its international client base and global strategy.
Complejo Capitalinas, Humberto Primo 630 (Main Office Tower), Córdoba
Córdoba
Córdoba
Argentina
Address: Apoquindo 5950, Piso 12, Las Condes, Santiago, Chile
Serves the Chilean domestic market and acts as a strategic site for providing Spanish-language BPO services to international clients, leveraging Chile's stable economy and talent pool.
Address: Carrera 7 #75-66, Edificio Krystal Tower, Oficina 701, Bogotá, Colombia
Supports both Colombian businesses and international companies looking for cost-effective, high-quality BPO services in a key Latin American market known for its customer service talent.
Address: Av. Nações Unidas, 14.261, Ala B, 15º andar, Vila Gertrudes, São Paulo - SP, Brasil
Strategically positioned to serve one of Latin America's largest economies, offering localized customer experiences and leveraging Brazil's diverse talent pool.
Address: Avda. Mcal. López N° 3811, Edificio Citicenter, Piso 5, Asunción, Paraguay
Expands Apex America's footprint in the Southern Cone, offering services to local and regional clients and tapping into Paraguay's growing workforce.
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As of April 2025, Apex America' leadership includes:
Apex America has been backed by several prominent investors over the years, including:
Apex America maintains a relatively stable core executive team. No major high-profile C-suite changes (hires or exits) have been publicly announced in the last 12 months, indicating leadership continuity.
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Apex America likely utilizes common professional email formats. Based on industry patterns for companies of its size and structure, the most probable format is a combination of the employee's first and last name.
[first].[last]@apexamerica.com
Format
juan.perez@apexamerica.com
Example
80%
Success rate
Great Place to Work® / LinkedIn • March 2024
Apex America has been distinguished by Great Place to Work® as one of the best companies to work for in both Argentina and Paraguay in 2024. This recognition highlights the company's commitment to fostering an exceptional work environment and strong company culture....more
Apex America Website / Premios LATAM • December 7, 2023
Apex America was recognized with multiple awards at the "LATAM Best Customer Experience Organizations Awards," including Best Nearshore Operation and Best BPO Operation. These accolades highlight their excellence in customer strategy and operational leadership in the region....more
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