American Water Works Company, Inc. (NYSE: AWK), commonly known as American Water, is the largest and most geographically diverse publicly traded water and wastewater utility company in the United States. With a history dating back to 1886, the company provides essential water and wastewater services to approximately 14 million people in 14 states. American Water is committed to delivering safe, clean, reliable, and affordable water services to its customers, while also focusing on environmental stewardship, infrastructure investment, and technological innovation in the water industry.
The headquarters serves as the central hub for executive leadership, corporate strategy, financial operations, investor relations, national policy development, and enterprise-wide support functions for its U.S. operations.
The headquarters is a state-of-the-art, 220,000-square-foot, five-story building. It is LEED Platinum certified, showcasing sustainable design elements like water reuse systems, a green roof, and energy-efficient technologies. It offers panoramic views of the Delaware River and Benjamin Franklin Bridge.
The HQ fosters a collaborative and innovative work environment focused on American Water's core values of safety, trust, teamwork, high performance, and customer satisfaction. It emphasizes employee well-being and engagement, with modern amenities and open workspaces.
The headquarters' location in Camden signifies a major investment in the city's revitalization and a commitment to New Jersey. It consolidates corporate functions to improve efficiency and collaboration, supporting the company's mission to provide essential services.
American Water's primary operations are concentrated within the United States, where it serves civilian communities in 14 states. Additionally, through its Military Services Group, American Water provides water and wastewater services to 18 military installations across the U.S. While its core business is domestic, the company's expertise in water management, technology, and infrastructure contributes to global best practices in the water utility sector. It does not have widespread international commercial utility operations in the same manner as some multinational corporations.
1 Water Street
Camden
New Jersey
USA
Address: 100 N. Water Street, Belleville, IL 62223 (Example for Illinois American Water - actual addresses vary by specific office)
To provide reliable and safe water and wastewater services to customers in Illinois, addressing specific regional water challenges, infrastructure needs, and state regulatory requirements.
Address: 800 W. Hersheypark Drive, Hershey, PA 17033 (Note: Mechanicsburg is a major hub, Hershey address is for PA American Water HQ)
To ensure the delivery of high-quality water and wastewater services to Pennsylvania communities, focusing on source water protection, system resiliency, and compliance with Commonwealth regulations.
Address: 727 Craig Road, St. Louis, MO 63141 (Missouri American Water HQ)
To serve Missouri customers with dependable water and wastewater services, investing in local systems, and adhering to state environmental and health standards.
Address: 2300 Richmond Road, Lexington, KY 40502 (Kentucky American Water HQ)
To provide high-quality, reliable water service to customers in Kentucky, ensuring water safety and investing in the local water infrastructure to support community growth.
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As of April 2025, American Water' leadership includes:
American Water has been backed by several prominent investors over the years, including:
American Water has seen key leadership appointments and transitions aimed at strengthening its operational and strategic capabilities. Notable changes include appointments in communications and regional leadership.
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American Water commonly uses the email format combining an employee's first name and last name, separated by a period, followed by '@amwater.com'. Variations like first initial followed by last name might also exist for some employees or specific departments.
[first].[last]@amwater.com
Format
susan.hardwick@amwater.com
Example
85%
Success rate
Business Wire • May 1, 2024
American Water announced its financial results for the first quarter ended March 31, 2024, reporting earnings per share and affirming its 2024 earnings guidance. The company highlighted continued investment in infrastructure and operational efficiency....more
American Water Press Release • April 23, 2024
The American Water Charitable Foundation, a 501(c)(3) organization established by American Water, announced it has awarded General Operating Grants totaling $24,250 to three non-profit organizations in Kentucky, supporting communities served by Kentucky American Water....more
American Water Press Release • April 18, 2024
New Jersey American Water is raising awareness about proper disposal practices to prevent sewer system issues, tying into National Park Week by emphasizing the protection of local waterways and infrastructure....more
Business Wire • February 14, 2024
American Water announced its full-year 2023 financial results, highlighting strong performance driven by regulated investments and customer growth. The company also affirmed its earnings guidance for 2024 and its long-term financial targets....more
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