American Airlines, Inc. (AA) is a major U.S.-based airline headquartered in Fort Worth, Texas. It operates an extensive international and domestic network, flying to nearly 350 destinations in over 50 countries. As a founding member of the Oneworld alliance, it partners with other leading airlines globally. American Airlines focuses on providing a comprehensive travel experience for passengers and cargo, boasting one of the largest fleets in the world. The company emerged from a merger with US Airways in 2013, creating the world's largest airline at the time.
Serves as the central hub for corporate operations, strategic planning, administration, executive leadership, and operational control.
The modern campus, named 'Skyview', features multiple interconnected buildings, state-of-the-art technology, employee amenities like fitness centers and cafes, and collaborative workspaces designed to house thousands of employees.
The headquarters fosters a collaborative and dynamic environment, reflecting the fast-paced nature of the airline industry. Emphasis is placed on integration, operational excellence, and supporting frontline team members.
The Skyview campus represents a major investment in consolidating corporate functions previously spread across different locations, enhancing communication, efficiency, and symbolizing the unified airline post-merger with US Airways.
American Airlines supports its extensive global network through various functions worldwide. This includes flight operations control, international station management at airports served, customer service centers (often multilingual), sales and marketing offices in key international markets, line maintenance capabilities at major international destinations, and global cargo operations management.
1 Skyview Drive
Fort Worth
Texas
USA
Address: Tech Ops – Tulsa, 3800 N Mingo Rd, Tulsa, OK 74116
Centralized hub for critical aircraft maintenance and engineering support.
Address: O'Hare International Airport (ORD), Chicago, IL
Key hub connecting the Midwest to domestic and international destinations.
Address: Dallas/Fort Worth International Airport (DFW), TX
Primary connecting hub for domestic and international flights, particularly to Latin America.
Address: Charlotte Douglas International Airport (CLT), Charlotte, NC
Key hub connecting the Southeast and East Coast.
Address: Waterside (Shared BA/AA Facility), Harmondsworth, UB7 0GA
Key coordination point for transatlantic operations and European market presence.
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As of April 2025, American Airlines' leadership includes:
American Airlines has been backed by several prominent investors over the years, including:
American Airlines experienced a notable executive departure in mid-2024 with the exit of its Chief Commercial Officer. Leadership roles, particularly in strategy and commercial areas, have seen adjustments.
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American Airlines primarily utilizes the 'first.last' email format for its employees. Variations might exist, but this is the most commonly observed pattern.
[first].[last]@aa.com
Format
robert.isom@aa.com
Example
80%
Success rate
Reuters • July 23, 2024
American Airlines lowered its full-year profit forecast due to higher costs, including labor expenses, despite strong travel demand. The airline reported its highest quarterly revenue ever but faced pressure from increased operational expenses....more
Simple Flying • July 18, 2024
American Airlines has extended its suspension of flights between New York JFK and Tel Aviv Ben Gurion Airport (TLV) until at least October 26, 2024, citing the ongoing security situation in the region....more
Bloomberg • June 20, 2024
CEO Robert Isom acknowledged that correcting the airline's sales strategy, particularly regarding corporate travel and distribution channels, will take several months following recent adjustments and the departure of the Chief Commercial Officer....more
CNBC • May 28, 2024
American Airlines lowered its second-quarter financial outlook and announced the departure of its Chief Commercial Officer, Vasu Raja, signaling challenges with its strategy to push customers toward direct bookings....more
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