AloricaDR
AloricaDR's Overview
Alorica is a global leader in customer experience (CX) solutions, specializing in providing digitally-charged business process outsourcing (BPO) and customer support services to a wide range of industries. They partner with leading brands to design, implement, and manage customer interactions across various channels, leveraging advanced technology, data analytics, and skilled human talent. Alorica's offerings include customer care, technical support, sales, revenue generation, content moderation, and digital services, all aimed at delivering 'insanely great' customer experiences and driving business outcomes for their clients.
Where is AloricaDR's Headquarters?
HQ Function
Serves as the primary center for Alorica's global strategic direction, executive leadership, corporate governance, finance, legal, and other key administrative functions supporting worldwide operations.
Notable Features:
Modern office facilities located within a dynamic business park, designed to foster collaboration, innovation, and employee well-being. Proximity to other tech companies and amenities.
Work Culture:
The Irvine headquarters promotes a culture of performance, passion, and promise, emphasizing innovation, teamwork, and a strong client-centric approach. It aims to be an inclusive environment focused on employee growth and delivering exceptional results.
HQ Significance:
Its location in Irvine provides Alorica with a strategic base in a major U.S. economic center, facilitating access to skilled professionals, technological advancements, and key business partners, crucial for its North American and global strategies.
Values Reflected in HQ: The headquarters' modern design, strategic location, and focus on a collaborative environment reflect Alorica's commitment to innovation, operational excellence, global connectivity, and fostering a positive work culture.
Location:
Alorica maintains a robust global presence with strategically located delivery centers and operational sites across North America, Latin America, the Caribbean, Asia-Pacific, Europe, and Africa. This extensive network enables Alorica to provide a wide array of functions globally, including omnichannel customer service, technical support, sales and customer acquisition, customer retention, financial care services, digital transformation solutions, content moderation, AI-powered automation, and back-office processing. They support clients in numerous languages and industries, ensuring business continuity and tailored solutions for diverse market needs.
Street Address:
5161 California Ave, Suite 100
City:
Irvine
State/Province:
CA
Country:
USA
AloricaDR's Global Presence
Manila, Philippines
Address: Multiple sites across Metro Manila (e.g., Alorica Centers in Makati, Quezon City, Taguig)
Serves as a critical delivery hub for the Asia-Pacific (APAC) region and English-speaking markets worldwide, renowned for its large-scale operational capabilities and service quality.
Guadalajara, Mexico
Address: Various sites in Guadalajara Metropolitan Area, Jalisco (e.g., within technology parks like Centro de Software Guadalajara)
Leverages its geographical proximity to the United States, cultural alignment, and strong bilingual talent pool to offer cost-effective and high-quality services to the Americas market.
Sofia, Bulgaria
Address: Located in prominent business parks in Sofia (e.g., Business Park Sofia)
Provides access to a diverse, highly skilled, and multilingual talent pool in Eastern Europe, acting as a strategic location for serving European markets and supporting global client needs.
Kingston, Jamaica
Address: Operates from key business process outsourcing (BPO) zones in Kingston.
Offers a nearshore solution with a strong cultural affinity to the US, providing voice and digital CX services, and contributing to Alorica's diverse global delivery footprint.
Buying Intent Signals for AloricaDR
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of AloricaDR
As of April 2025, AloricaDR' leadership includes:
Investors of AloricaDR
AloricaDR has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
In the past 12 months, Alorica has focused on strengthening its financial leadership with a key executive appointment, aiming to bolster its strategic financial planning and support continued global growth. This reflects the company's ongoing efforts to ensure robust leadership for its future endeavors.
Departures
New Appointments:
Technology (Tech Stack) used by AloricaDR
Discover the tools AloricaDR uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
AloricaDR Email Formats and Examples
Alorica typically utilizes a standard corporate email format. The most commonly observed pattern is the employee's first name separated by a dot from their last name, followed by the @alorica.com domain. Other variations might exist but this is the predominant format.
[first].[last]@alorica.com
Format
jane.doe@alorica.com
Example
85%
Success rate
News and media
Alorica Press Release / Frost & Sullivan • May 23, 2024
Alorica Earns 2024 Frost & Sullivan Customer Value Leadership Award for its Unparalleled CX Delivery in North America
Alorica announced it has received the 2024 Customer Value Leadership Award from Frost & Sullivan. This recognition highlights Alorica's excellence in customer experience (CX) delivery within North America, underscoring its commitment to innovation, operational efficiency, and creating significant value for its clients through digitally-charged CX solutions....more
Alorica Press Release / PR Newswire • November 14, 2023
Alorica Appoints Max Schwendner as Chief Financial Officer
Alorica announced the appointment of Max Schwendner as its new Chief Financial Officer. Schwendner brings over 20 years of experience in global finance and corporate strategy to Alorica, and is tasked with overseeing the company's worldwide finance operations and supporting its strategic growth initiatives....more
Alorica Press Release / Everest Group • October 26, 2023
Alorica Named a Leader and a Star Performer in Everest Group’s Customer Experience Management (CXM) PEAK Matrix® Assessment 2023 for the Americas
Alorica has been recognized as both a Leader and a Star Performer in Everest Group's Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023 for the Americas. This dual recognition underscores Alorica's strong market impact, clear vision, and robust capabilities in delivering comprehensive CXM services across the region....more
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