Alorica
Alorica's Overview
Alorica is a global leader in customer experience solutions, specializing in providing customer care, technical support, customer acquisition, digital transformation, and back-office processing services. Serving diverse industries including communications, retail, healthcare, technology, and finance, Alorica focuses on delivering 'insanely great' customer interactions by combining talented people with innovative technology and data-driven insights. With a massive global workforce, Alorica helps brands build stronger customer relationships and achieve their business goals.
Where is Alorica's Headquarters?
HQ Function
Serves as the central hub for Alorica's global operations, strategic planning, executive leadership, and corporate functions such as finance, legal, human resources, and technology development.
Notable Features:
Modern office facilities designed to foster collaboration and innovation, equipped with advanced technology infrastructure to support global communications. Likely includes employee amenities promoting a productive and engaging work environment.
Work Culture:
The HQ work culture at Alorica is often described as dynamic, diverse, and employee-focused, emphasizing Alorica's core values of Passion, Performance, and Possibilities. It strives to be an inclusive environment that encourages teamwork, innovation, and professional growth.
HQ Significance:
The Irvine headquarters is strategically important as the nerve center for Alorica's extensive global network of over 100,000 employees. It drives company-wide strategy, innovation in customer experience solutions, and maintains corporate governance for its operations across numerous countries.
Values Reflected in HQ: The headquarters' design, operations, and environment aim to reflect Alorica's commitment to delivering exceptional service, fostering innovation, valuing its people, and achieving high performance in the competitive global market.
Location:
Alorica operates a vast global network with delivery centers and corporate offices across North America (USA, Canada), Latin America (e.g., Mexico, Guatemala, Honduras, Dominican Republic, Colombia, Panama, Uruguay), Asia-Pacific (e.g., Philippines, India, Japan, China), and EMEA (e.g., Bulgaria, Poland, Egypt, Morocco). Globally, Alorica supports a comprehensive suite of customer experience functions including: multilingual customer service via voice, chat, email, and social media; technical support for complex products and services; sales, customer acquisition, and retention programs; back-office processing like data entry, payment processing, and claims management; content moderation services; and digital services including AI-powered automation, analytics, and CX transformation consulting. This global footprint allows Alorica to provide 'follow-the-sun' support and cater to diverse language and market needs for its international clients.
Street Address:
5161 California Ave, Suite 100
City:
Irvine
State/Province:
CA
Country:
USA
Alorica's Global Presence
Makati City, Metro Manila, Philippines
Address: Alorica Center, Alphaland Southgate Tower, 2258 Chino Roces Ave, corner EDSA, Makati, 1232 Metro Manila, Philippines
Serves as a critical delivery site for Alorica's APAC operations, offering scalable and cost-effective customer experience solutions to international businesses, particularly those requiring English language support and 24/7 operations.
Guatemala City, Guatemala
Address: Campus Alorica, Km 16.5 Carretera a El Salvador, Fraijanes, Guatemala
Functions as a key nearshore hub for Alorica in Latin America, offering strategic advantages such as time-zone alignment with the US, cost-efficiency, and access to a large pool of bilingual talent for serving both North American and LATAM markets.
Sofia, Bulgaria
Address: Alorica Bulgaria, Megapark, Tsarigradsko Shose Blvd 115, Sofia, Bulgaria (Illustrative address for a major European hub)
Supports Alorica's EMEA operations, offering diverse language coverage (e.g., German, French, Italian, Spanish, English) and enabling businesses to effectively serve their European customer base from a centralized location.
Buying Intent Signals for Alorica
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Executive Team of Alorica
As of April 2025, Alorica' leadership includes:
Investors of Alorica
Alorica has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Alorica has actively strengthened its executive leadership over the past year with key appointments in critical areas such as People Operations and Growth & Transformation. These changes signal a strategic focus on talent development, global HR strategy, and accelerating business expansion to enhance Alorica's market position and operational excellence.
Departures
New Appointments:
Technology (Tech Stack) used by Alorica
Discover the tools Alorica uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Alorica Email Formats and Examples
Alorica primarily utilizes the 'firstname.lastname@alorica.com' email format for its employees. This is the most common structure for corporate communications. While other formats might exist for specific roles or legacy systems, this is the standard to expect.
[first].[last]@alorica.com
Format
jane.doe@alorica.com
Example
90%
Success rate
News and media
PR Newswire • March 25, 2024
Alorica Appoints Sonya Goring as Chief People Officer
Alorica announced the appointment of Sonya Goring as its new Chief People Officer. Goring will lead Alorica’s global human resources strategy, including talent acquisition, learning and development, compensation and benefits, and people solutions, supporting over 100,000 employees....more
FlexJobs / Alorica Press Release • February 27, 2024
Alorica Achieves Top BPO on FlexJobs’ List for Remote Work for Fourth Consecutive Year
Alorica was recognized as the #1 BPO and #11 overall on FlexJobs’ list of the Top 100 Companies to Watch for Remote Jobs in 2024. This marks Alorica's fourth consecutive year on the prestigious list, highlighting its commitment to flexible work models and a positive remote employee experience....more
PR Newswire • October 24, 2023
Alorica Welcomes Mike Clifton as Chief Growth and Transformation Officer
Alorica announced that Mike Clifton has joined the company as Chief Growth and Transformation Officer. In this role, Clifton will lead Alorica’s global sales, solutions, and marketing organizations to drive strategic growth and business transformation....more
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