ALOR
ALOR's Overview
Alorica is a global leader in customer experience (CX) solutions, specializing in business process outsourcing (BPO) and digital services. The company provides a wide array of services including customer care, technical support, sales, and financial solutions to diverse industries such as healthcare, retail, technology, and communications. Alorica focuses on creating 'insanely great' customer experiences by leveraging advanced technology, data analytics, and a highly skilled global workforce. They aim to help clients build stronger customer relationships, enhance brand loyalty, and improve operational efficiency.
Where is ALOR's Headquarters?
HQ Function
Serves as the central hub for Alorica's global operations, strategic planning, executive leadership, and corporate functions, driving the company's worldwide customer experience initiatives.
Notable Features:
Modern office facilities located in a prominent Southern California business park, designed to foster collaboration, innovation, and support Alorica's global workforce.
Work Culture:
The Irvine headquarters fosters a dynamic, fast-paced, and results-oriented work environment. Emphasis is placed on Alorica's core values of passion, performance, and possibility, encouraging employees to innovate and deliver exceptional service.
HQ Significance:
The Irvine headquarters is strategically located in a major economic and technological hub, facilitating access to talent, clients, and partners. It symbolizes Alorica's commitment to leadership in the CX industry.
Values Reflected in HQ: The headquarters' environment aims to reflect Alorica's commitment to professionalism, technological advancement, employee well-being, and creating an atmosphere conducive to high performance and 'insanely great' experiences.
Location:
Alorica supports a wide range of functions globally, including omnichannel customer service, technical support, sales and retention programs, financial care, content moderation, and data analytics. Operations span across North America, Latin America, Asia-Pacific, and Europe, Middle East & Africa (EMEA), serving diverse industries with localized and globalized solutions from numerous delivery centers worldwide.
Street Address:
5161 California Ave, Suite 100
City:
Irvine
State/Province:
CA
Country:
USA
ALOR's Global Presence
Makati City, Metro Manila, Philippines
Address: Techzone Building, 213 Sen. Gil J. Puyat Ave, Makati, 1203 Metro Manila, Philippines
Serves as a critical delivery center for Alorica's Asia-Pacific operations and supports clients across various international markets, leveraging the Philippines' robust BPO infrastructure and talent pool.
Guadalajara, Jalisco, Mexico
Address: Av. Adolfo López Mateos Nte. 95, Italia Providencia, 44648 Guadalajara, Jal., Mexico (Example Alorica Guadalajara site)
Supports Alorica's nearshore strategy, offering cost-effective and culturally aligned solutions for clients in the Americas, particularly in technology, retail, and telecommunications sectors.
Buying Intent Signals for ALOR
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of ALOR
As of April 2025, ALOR' leadership includes:
Investors of ALOR
ALOR has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Alorica has strengthened its executive team over the past year with key appointments in finance, human resources, and regional leadership, reflecting its focus on growth and operational excellence. No major executive departures have been publicly announced during this period.
New Appointments:
Technology (Tech Stack) used by ALOR
Discover the tools ALOR uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
ALOR Email Formats and Examples
Alorica typically uses a standard corporate email format, most commonly combining an employee's first name and last name, or first initial and last name, with the @alorica.com domain. Variations may exist depending on internal policies or common name conflicts.
firstname.lastname@alorica.com or firstinitiallastname@alorica.com
Format
jane.doe@alorica.com
Example
85%
Success rate
News and media
Alorica Newsroom • May 15, 2024
Alorica Named a Leader in NelsonHall’s 2024 CX Services Transformation NEAT Report
Alorica has been recognized as a Leader in NelsonHall’s 2024 CX Services Transformation NEAT report, highlighting its capabilities in improving customer experience through innovative solutions and service delivery....more
Yahoo Finance (via Business Wire) • March 20, 2024
Alorica Announces Strategic Partnership with Palantir to Transform Customer Experience with AI
Alorica has partnered with Palantir Technologies to leverage its AI platform to enhance customer interactions, optimize agent performance, and deliver data-driven insights for clients....more
Alorica Newsroom • March 05, 2024
Alorica Appoints Tanya Thomas as Chief People Officer
Alorica announced the appointment of Tanya Thomas as its new Chief People Officer (CPO), responsible for leading the company’s global human resources organization and people strategy....more
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