HQ Function

Serves as the core operational and strategic center for Alibaba Travels (Fliggy), overseeing technology innovation for its travel platform, global partnership management, marketing strategies, and alignment with Alibaba Group's broader ecosystem.

Notable Features:

The Alibaba Xixi Campus is known for its modern, sprawling design, resembling a university campus with open workspaces, extensive green areas, employee amenities like gyms, diverse canteens, and healthcare facilities, designed to foster collaboration and innovation.

Work Culture:

Reflects Alibaba Group's dynamic and fast-paced culture, emphasizing customer centricity ('Customers first, employees second, shareholders third'), teamwork, integrity, and a commitment to innovation and embracing change. It fosters a highly competitive yet collaborative environment focused on technological advancement and market leadership.

HQ Significance:

The Hangzhou HQ is pivotal for Fliggy's integration with Alibaba's vast resources in e-commerce, cloud computing (Alibaba Cloud), digital payments (Alipay), and logistics, enabling unique travel solutions and a seamless user experience for its predominantly Chinese user base.

Values Reflected in HQ: The campus design and work environment aim to reflect Alibaba's core values including innovation, openness, collaboration, and a focus on building a long-term, sustainable business ecosystem. Employee well-being and fostering a sense of community are also evident in its design.

Location:

Fliggy's global presence is primarily focused on serving Chinese travelers worldwide and increasingly facilitating inbound tourism to China. It achieves this through direct partnerships with a vast network of international airlines, hotel chains, car rental services, and local tour operators across numerous countries. While its core user base is in Mainland China, the platform's inventory and service capabilities support travel to and within popular global destinations in Asia (especially Southeast and East Asia), Europe, North America, Oceania, and beyond. Fliggy leverages Alibaba Group's international offices and technology infrastructure to support these global operations, including localized content recommendations, secure payment solutions via Alipay, and customer service for Chinese tourists abroad. The platform also collaborates with international tourism boards to promote destinations to its user base.

Street Address:

969 West Wen Yi Road, Yu Hang District

City:

Hangzhou

State/Province:

Zhejiang

Country:

China