Akixi is a prominent provider of cloud-based call and contact reporting and analytics software. Their solutions empower businesses to gain deep insights into customer interactions across various communication channels. By offering real-time and historical data, Akixi helps organizations optimize agent performance, enhance customer service quality, improve operational efficiency, and make informed, data-driven decisions. Their platform is known for its user-friendliness, comprehensive feature set, and scalability, catering to businesses of all sizes, from SMEs to large enterprises, often through a network of telecommunication service provider partners.
The UK headquarters serves as the central hub for Akixi's global operations, including core product development, engineering, strategic planning, global sales and marketing leadership, finance, and administrative functions.
Sussex House is a modern office building, likely providing a contemporary work environment equipped with facilities to support a technology-focused company. Specific architectural highlights are not widely publicized, but it's designed to foster collaboration and innovation.
The work culture at Akixi's headquarters likely fosters innovation, collaboration, and a strong customer-centric approach, typical of a SaaS technology company. Emphasis is placed on agile development and empowering employees to contribute to the company's growth and product excellence.
This location is significant as it's the originating point of Akixi's technology and the command center for its international expansion and operations, housing key decision-makers and core development teams.
Akixi supports a global customer base through its primary offices in the UK (EMEA and global operations) and the USA (North American operations). Their cloud-based solutions are accessible worldwide, allowing them to serve clients in numerous countries across Europe, North America, Africa, and Australasia. Functions supported globally include sales and account management, multilingual technical support, partner onboarding and management, and product deployment and maintenance, often delivered through a robust network of channel partners.
Sussex House, Cants Lane
Burgess Hill
West Sussex
United Kingdom
Address: Akixi Inc., Gather Building, 409 E Main St, Richmond, VA 23219, USA
To expand Akixi's market share in North America, provide localized support and services, and build strong relationships with regional partners and customers.
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As of April 2025, Akixi' leadership includes:
Akixi has been backed by several prominent investors over the years, including:
Akixi has experienced significant executive changes in the past 12-18 months, primarily driven by its acquisition by Axiom Equity. This led to the appointment of a new CEO and CRO to guide the company's next growth phase.
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Akixi most likely uses common corporate email formats. The primary format is often [first_initial][last]@akixi.com or [first].[last]@akixi.com. Variations might exist but these are standard.
[first_initial][last]@akixi.com (e.g., jdoe@akixi.com) or [first].[last]@akixi.com (e.g., jane.doe@akixi.com)
Format
cdecker@akixi.com
Example
80%
Success rate
Comms Business • September 7, 2023
Akixi has appointed Mike Stubbs as Chief Revenue Officer (CRO). Stubbs joins Akixi with over 20 years of experience in SaaS sales leadership and will be responsible for driving the company's global go-to-market strategy and revenue growth....more
Axiom Equity • May 24, 2023
Axiom Equity, a B2B SaaS focused private equity firm, today announced that it has acquired Akixi, a leading provider of cloud-based call and contact analytics software solutions. The investment will support Akixi's continued product innovation and international expansion....more
UC Today • May 25, 2023
Private equity firm Axiom Equity has acquired call and contact analytics vendor Akixi. Craig Decker has been named Akixi’s new CEO, succeeding Bart Delgado. Decker was previously CEO of Bonterra....more
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