Aisera is an AI-powered platform that automates and enhances service experiences for employees and customers. Leveraging Generative AI, Conversational AI, and unsupervised NLP, Aisera provides solutions for IT service management (ITSM), HR service delivery, customer service, and sales support. Their platform aims to resolve issues proactively, improve user satisfaction, and increase operational efficiency by providing self-service options, automating workflows, and offering personalized assistance across various enterprise applications.
Serves as the central hub for executive leadership, core research and development, product strategy, engineering, global marketing, sales operations, and corporate functions.
Modern office facilities in a key Silicon Valley tech corridor, designed for agile development and collaboration, likely equipped with state-of-the-art technology infrastructure and amenities conducive to innovation.
Aisera's HQ cultivates a dynamic, innovative, and customer-focused work culture. It's characterized by a fast-paced environment where employees are empowered to leverage cutting-edge AI, solve complex problems, and contribute directly to the company's mission of transforming enterprise service experiences. There's a strong emphasis on continuous learning, teamwork, and impact.
Its Palo Alto location provides Aisera with direct access to a rich talent pool, venture capital, technological advancements, and a vibrant ecosystem of tech companies, partners, and research institutions, crucial for its leadership and growth in the AI sector.
Aisera supports a global customer base across diverse industries with its AI-powered service experience platform. While its primary physical offices are in Palo Alto, USA, and Bengaluru, India, its operations, sales, and customer support functions extend globally to serve enterprises in North America, Europe, Asia-Pacific, and other regions. They leverage a distributed team structure and strategic partnerships to ensure worldwide service delivery, implementation, and ongoing support.
2479 E Bayshore Rd, Suite 160
Palo Alto
California
USA
Address: Located within a prominent technology park in Bengaluru, Karnataka, India.
Supports Aisera's global R&D initiatives, accelerates product development cycles, and acts as a strategic center for talent acquisition and operational scalability, particularly for the APAC region and global support.
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As of April 2025, Aisera' leadership includes:
Aisera has been backed by several prominent investors over the years, including:
Over the past 12-18 months, Aisera has strategically bolstered its executive leadership, particularly in product and revenue functions, to steer its next phase of growth and innovation in the enterprise AI solutions market. Publicly announced departures at the C-level/SVP level are uncommon.
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Aisera primarily uses an email format based on the employee's first and last name. Understanding this pattern can be useful for professional communication.
The most common email format for Aisera is [first].[last]@aisera.com. Other less common formats might include [first_initial][last]@aisera.com or [first]@aisera.com.
Format
jane.doe@aisera.com
Example
75%
Success rate
Business Wire • August 2, 2023
Aisera unveiled major advancements in generative AI with the introduction of AiseraGPT and AI Copilot. These solutions are designed to revolutionize enterprise service experiences by automating tasks, providing instant resolutions, and improving overall operational efficiency through enhanced self-service capabilities....more
PR Newswire • May 10, 2023
Aisera launched its AI Copilot, leveraging generative AI to provide enterprise-wide automation and self-service capabilities. This offering aims to enhance productivity and user experiences across various business functions, including IT, HR, and customer service, by streamlining workflows and providing intelligent assistance....more
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