AirHelp is the world's largest air passenger rights organization, dedicated to assisting travelers who have experienced flight disruptions such as delays, cancellations, or denied boarding. They empower passengers by educating them about their rights and providing a hassle-free way to claim compensation from airlines. AirHelp manages the entire claim process, including legal action if necessary, operating on a 'no win, no fee' basis, thereby making air travel justice accessible to everyone. Their services leverage technology to simplify complex procedures for users globally.
Serves as a significant operational and strategic center, housing departments involved in technology, marketing, legal coordination, and global business operations management.
Modern office facilities designed to foster collaboration, creativity, and innovation, typically situated in dynamic urban areas with excellent connectivity.
Characterized by a fast-paced, international, and mission-driven environment. 'AirHelpers' (employees) are passionate about advocating for passenger rights and utilizing technology to address customer needs effectively. The culture promotes teamwork, diversity, and startup-like agility.
Berlin's role as a major European capital and a vibrant tech ecosystem provides AirHelp with access to a diverse talent pool, supporting its European operations and global strategic initiatives.
AirHelp operates on a global scale, assisting passengers from countries all over the world. The company processes claims in numerous languages and maintains a network of legal partners in over 35 countries. This extensive network allows AirHelp to effectively enforce air passenger rights across various international jurisdictions. Their services are predominantly online, ensuring accessibility for any air traveler with internet connectivity.
Boxhagener Str. 18
Berlin
Berlin
Germany
Address: Olivia Tower, Al. Grunwaldzka 472C, 80-309 Gdańsk
Supports global operations with a strong emphasis on technological innovation and efficient claim management, capitalizing on Poland's skilled technology talent pool.
Address: High5ive office complex, Pawia 7, 31-154 Kraków
Strengthens AirHelp's capacity to manage a high volume of claims and deliver extensive support to passengers across diverse European and global markets.
Address: Carrer de Tànger, 86, 08018 Barcelona
Aids AirHelp's expansion in Spanish-speaking markets and Southern Europe, offering localized customer service and market-specific expertise.
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As of April 2025, AirHelp' leadership includes:
AirHelp has been backed by several prominent investors over the years, including:
AirHelp's core executive team has maintained stability, with no major publicly announced C-suite hires or departures in the last 12 months. The leadership team continues to focus on global expansion, technological innovation, and enhancing air passenger rights services worldwide.
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AirHelp typically utilizes standard professional email formats. The most common structure is likely combining the employee's first and last name. For outreach, using a verified format increases the likelihood of connection.
firstname.lastname@airhelp.com
Format
jane.doe@airhelp.com
Example
90%
Success rate
AirHelp Official Blog • December 5, 2023
AirHelp published its annual AirHelp Score, a comprehensive ranking of global airlines and airports. The score is based on on-time performance, quality of service, and claim processing efficiency, providing valuable insights for travelers and highlighting industry benchmarks for service excellence....more
PhocusWire • May 11, 2023
Tomasz Pawliszyn, CEO of AirHelp, discussed the company's strategic focus on leveraging artificial intelligence and automation to enhance the efficiency and speed of processing air passenger compensation claims. This approach aims to manage increasing claim volumes and complexities within the travel industry....more
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