Air India
Air India's Overview
Air India is the flag carrier airline of India, headquartered in Gurugram, Haryana. Founded by J.R.D. Tata as Tata Airlines in 1932, it was nationalized in 1953 and later became a public limited company. In January 2022, Air India was reacquired by Tata Sons, marking a new era for the airline. Known for its iconic 'Maharajah' mascot, Air India operates a vast network of domestic and international flights, connecting major cities across Asia, Europe, North America, Australia, and Africa. The airline is currently undergoing a significant transformation under Tata's Vihaan.AI initiative, focusing on fleet modernization, enhanced customer service, technological upgrades, and operational efficiency. It is also in the process of merging with Vistara to create a larger, full-service carrier, and its low-cost subsidiary Air India Express is merging with AirAsia India (now AIX Connect).
Where is Air India's Headquarters?
HQ Function
Serves as the central command for Air India's global operations, including strategic planning, administration, commercial activities, financial management, and human resources. It is the hub for the airline's ongoing transformation and integration efforts.
Notable Features:
Modern office complex designed for collaboration and efficiency, reflecting the airline's new phase of growth. It consolidates various departments previously spread across different locations.
Work Culture:
Evolving post-acquisition by Tata Group, with a strong focus on professionalism, customer-centricity, performance-driven ethics, and embracing technological advancements. There's a blend of experienced aviation professionals and new talent driving the airline's transformation.
HQ Significance:
Symbolizes the new chapter for Air India under Tata ownership, acting as the nerve center for its ambitious Vihaan.AI transformation plan, growth strategies, and integration with other Tata airlines. Centralizes decision-making for improved agility.
Values Reflected in HQ: Modernity, efficiency, collaboration, technological integration, and a forward-looking approach, aligning with the Tata Group's ethos and Air India's transformation objectives.
Location:
Air India supports extensive global functions including passenger and cargo transportation across Asia, Europe, North America, Australia, and Africa. Its operations encompass international flight scheduling, global sales and marketing, MRO (Maintenance, Repair, and Overhaul) services coordination, ground handling coordination at international airports, and customer service centers catering to a worldwide clientele. The airline is actively expanding its international routes, fleet, and partnerships as part of its Vihaan.AI transformation plan.
Street Address:
Vatika One on One, Sector 16, NH 48, Gurugram
City:
Gurugram
State/Province:
Haryana
Country:
India
Air India's Global Presence
Mumbai, Maharashtra/India
Address: Air India Building, Nariman Point, Mumbai, Maharashtra 400021, India
Manages and supports Air India's extensive domestic and international flight network connecting through Mumbai, a primary gateway for international traffic and a crucial domestic hub.
London, United Kingdom
Address: Air India, 5th Floor, Wellington House, 75-78 Buckingham Gate, London, SW1E 6BE, United Kingdom
To oversee and support Air India's operations in the UK and Europe, a crucial market, ensuring smooth passenger and cargo services, and fostering relationships with local partners and authorities.
Chicago, IL/USA
Address: Air India Ltd., Sales & Traffic Dept., 36 South Wabash Avenue, Suite # 1210, Chicago, IL 60603, USA
To lead Air India's commercial and operational strategy in the Americas, ensuring market presence, customer satisfaction, and efficient flight operations in this significant long-haul market.
Buying Intent Signals for Air India
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Executive Team of Air India
As of April 2025, Air India' leadership includes:
Investors of Air India
Air India has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Air India has been actively strengthening its executive team over the past 12 months, bringing in experienced leaders to drive its Vihaan.AI transformation. Key appointments have been made across operations, HR, analytics and commercial functions, alongside some strategic transitions within the leadership.
Departures
New Appointments:
Technology (Tech Stack) used by Air India
Discover the tools Air India uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Air India Email Formats and Examples
Air India primarily uses the [first_name].[last_name]@airindia.com email format for its employees. Variations like [first_initial][last_name]@airindia.com might also be in use. For specific departments or customer service, dedicated email addresses are provided on their official website.
[first].[last]@airindia.com
Format
firstname.lastname@airindia.com
Example
85%
Success rate
News and media
The Hindu Business Line • May 15, 2024
Air India revamps premium class amenity kits, bed linen
Air India has unveiled new amenity kits for first and business class passengers, designed by Ferragamo, and luxurious bed linen by TUMI, as part of its efforts to enhance the premium passenger experience. This is part of the airline's ongoing transformation under Tata Group....more
Simple Flying • May 10, 2024
Air India Will Begin Refurbishing Its Boeing 777s With Premium Economy Next Month
Air India is set to commence the refurbishment of its Boeing 777 fleet in June 2024, introducing a new premium economy cabin. This is part of a $400 million cabin upgrade project aimed at enhancing passenger comfort and aligning its product with global standards....more
Business Standard • April 2, 2024
Air India group deploys AI-powered chatbot 'Maharajah' for customers
The Air India group has launched an AI-powered chatbot named 'Maharajah', which is designed to provide quick and direct responses to customer queries. The chatbot, currently available on the websites of Air India and Air India Express, can address over 1,300 queries across various topics....more
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