Aime is a technology company specializing in artificial intelligence to revolutionize customer interactions. Their platform empowers businesses to automate a significant portion of customer support inquiries across various channels like email, chat, and social media, leveraging advanced generative AI. Aime aims to help companies improve customer satisfaction (CSAT), reduce response times, free up human agents for complex issues, and gain valuable insights from customer conversations. Their solution is designed to integrate with existing CRM and helpdesk systems, offering features such as AI-powered chatbots, automated ticket resolution, multilingual support, and sentiment analysis.
Serves as the main hub for Aime's leadership, AI research and product development, core engineering, sales, marketing, and business operations.
Situated in the 8th arrondissement of Paris, a prominent business district known for its historic architecture and proximity to major commercial activities. The office likely provides a modern, collaborative workspace.
Aime cultivates an innovative, agile, and collaborative work culture characteristic of a fast-growing technology startup. There is a strong emphasis on AI development, problem-solving, and delivering customer-centric solutions.
The Paris headquarters is strategically important, tapping into France's burgeoning tech scene, a rich talent pool in AI and engineering, and providing central access to the broader European market.
Aime serves a diverse international clientele, offering its AI-powered customer service automation solutions to businesses across various regions. Their platform is built to support multiple languages and integrate with globally used business systems. While headquartered in Paris, Aime utilizes its technology and a partially distributed team to effectively deliver its services and support to customers worldwide, aiming for a significant impact on the global customer experience market.
10 rue de Penthièvre
Paris
Île-de-France
France
Address: N/A (Distributed Workforce Model)
To ensure global market coverage, provide localized client support where needed, and tap into diverse talent pools beyond its central Paris location, facilitating flexible and scalable operations.
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As of April 2025, AIME' leadership includes:
AIME has been backed by several prominent investors over the years, including:
As a relatively young, founder-led company, Aime's core executive team, comprising its co-founders, has demonstrated stability. Publicly available information does not indicate major executive hires or departures within the last 12 months. Any team expansion is likely focused on scaling operations rather than changes in top leadership.
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Aime commonly utilizes the email format [first].[last]@aime.com. This pattern is prevalent among technology companies for professional communication.
[first].[last]@aime.com
Format
emmanuel.duteil@aime.com
Example
90%
Success rate
EU-Startups • February 21, 2023
Paris-based Aime, a startup developing generative AI for customer service automation, announced a €2.5 million seed funding round. The investment was led by Newfund and ISAI, with participation from Kima Ventures and notable business angels including Thibaud Elzière, Florian Douetteau, and Jean-Baptiste Rudelle. The funds are designated for advancing its AI technology, expanding its team, and scaling its market presence....more
Aime Blog • January 26, 2024
In a company blog post, Aime highlighted the powerful combination of generative AI and comprehensive knowledge bases for revolutionizing customer service. The article explains how this synergy enables more accurate, context-aware, and efficient automated support, ultimately enhancing customer satisfaction and operational efficiency. This reflects Aime's ongoing focus on thought leadership and innovation in AI-driven customer experience....more
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