Afni, Inc.
Afni, Inc.'s Overview
Afni is a U.S.-based, global business process outsourcing (BPO) firm specializing in customer engagement solutions. Founded in 1936, Afni partners with well-known brands to build loyalty and drive business results by providing services such as customer service, technical support, sales, digital engagement, and accounts receivable management. They leverage a combination of skilled professionals and advanced technology to deliver personalized interactions across various industries, including telecommunications, insurance, healthcare, and financial services.
Where is Afni, Inc.'s Headquarters?
HQ Function
Serves as the central hub for Afni's global operations, housing key leadership, strategic planning, finance, human resources, technology development, marketing, and corporate governance functions.
Notable Features:
A modern corporate facility designed to support executive management and central administrative staff, equipped with technology infrastructure to oversee global operations and foster collaboration.
Work Culture:
The Bloomington HQ likely fosters a culture of collaboration, innovation, and strategic leadership, driving Afni's commitment to client success, community involvement, and employee engagement across its global sites.
HQ Significance:
As the founding location and current global headquarters, Bloomington is central to Afni's history, identity, and ongoing strategic direction, anchoring its operations for over 85 years and demonstrating its long-term commitment to the community.
Values Reflected in HQ: The headquarters' operations and environment likely reflect Afni's core values such as integrity, customer focus, driving positive change, innovation, and a commitment to its employees and the community.
Location:
Afni delivers its customer engagement and BPO services globally, primarily leveraging its operational centers in the United States (including Illinois, Arizona, Alabama, Kentucky) and the Philippines. These strategic locations enable Afni to provide multilingual, 24/7 support for international clients, covering functions like customer service, technical support, sales, digital engagement, and back-office processing across various industries.
Street Address:
1310 Martin Luther King Jr Dr
City:
Bloomington
State/Province:
Illinois
Country:
USA
Afni, Inc.'s Global Presence
Tucson, Arizona, USA
Address: 5451 East Williams Boulevard, Tucson, AZ 85711, USA (Williams Contact Center)
Serves as a key hub for U.S. domestic operations, leveraging the local talent pool in Tucson to deliver high-quality customer interaction solutions for North American clients.
Quezon City, Philippines
Address: 11/F SM City Fairview Annex 1, Quirino Highway cor. Regalado Avenue, Greater Lagro, Quezon City 1118, Philippines
Supports Afni's global clients with cost-effective and scalable customer engagement solutions, forming a critical part of Afni's international service delivery network and 24/7 operational capability.
Opelika, Alabama, USA
Address: 1000 Jeter Avenue, Opelika, AL 36801, USA
Provides customer engagement services leveraging regional talent, supporting clients with a focus on quality and customer satisfaction within the U.S. market.
Buying Intent Signals for Afni, Inc.
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Executive Team of Afni, Inc.
As of April 2025, Afni, Inc.' leadership includes:
Investors of Afni, Inc.
Afni, Inc. has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Afni has strengthened its executive team over the past 12-18 months with key appointments including a new Chief Financial Officer and Chief Human Resources Officer, alongside promoting talent to lead Global Operations. These changes indicate a focus on bolstering financial stewardship, talent management, and operational excellence.
New Appointments:
Technology (Tech Stack) used by Afni, Inc.
Discover the tools Afni, Inc. uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Afni, Inc. Email Formats and Examples
Afni primarily uses two common email formats for its employees: the [firstinitial][lastname]@afni.com format (e.g., jdoe@afni.com) and the [firstname].[lastname]@afni.com format (e.g., jane.doe@afni.com). Variations might exist, but these are the most frequently observed patterns.
[firstinitial][lastname]@afni.com or [firstname].[lastname]@afni.com
Format
rgreene@afni.com or jane.doe@afni.com
Example
80%
Success rate
News and media
IAOP • February 28, 2024
Afni Named to The 2024 Global Outsourcing 100 List by IAOP
Afni was once again recognized by the International Association of Outsourcing Professionals (IAOP) in The 2024 Global Outsourcing 100 list. This marks another year Afni has been acknowledged for its excellence as a global outsourcing service provider....more
Afni Newsroom • August 3, 2023
Afni Names Rob Fahlgren Senior Vice President and Chief Financial Officer
Afni announced the appointment of Rob Fahlgren as its new Senior Vice President and Chief Financial Officer. Fahlgren brings a wealth of experience in financial leadership to guide Afni's financial strategy and operations....more
Afni Newsroom • May 17, 2023
Afni Promotes Chris Rugh to Senior Vice President, Global Operations
Afni announced the promotion of Chris Rugh to Senior Vice President, Global Operations. In his expanded role, Rugh will oversee all aspects of Afni's global contact center operations....more
Afni Newsroom • April 12, 2023
Afni Welcomes Michelle D. Nutter as Senior Vice President, Chief Human Resources Officer
Afni welcomed Michelle D. Nutter as its new Senior Vice President, Chief Human Resources Officer. Nutter will lead Afni's human resources strategy, focusing on talent acquisition, development, and employee engagement....more
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