Affinity Water is the largest water-only supplier in the United Kingdom, providing high-quality drinking water to approximately 3.8 million people. Their supply area covers parts of London, the South East of England (Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey, Kent) and East Anglia (Suffolk). The company is committed to delivering a reliable supply of safe drinking water, investing in infrastructure to reduce leakage and improve resilience, and promoting water efficiency to its customers. They focus on sustainable practices and responsible water resource management.
The Hatfield headquarters serves as the central hub for Affinity Water's strategic planning, corporate governance, financial operations, customer service leadership, and overall operational management.
The facility is a modern office building designed to support a large workforce, likely equipped with advanced control rooms for monitoring water supply networks, water quality, and managing incidents across their extensive operational area.
The work culture at Affinity Water's HQ likely emphasizes collaboration, technical expertise, customer focus, and a commitment to public service and environmental stewardship, typical of a major utility provider.
The headquarters is significant as it centralizes decision-making for a critical utility provider, ensuring coordinated efforts in water supply, infrastructure maintenance, and regulatory compliance for millions of customers.
Affinity Water's operations are entirely focused on the United Kingdom, specifically serving customers in the South East of England and East Anglia. It does not have an international operational presence for water supply. Any 'global' aspect would relate to its ownership structure (being owned by a consortium of infrastructure investors which may have global portfolios) or through procurement of international technologies and best practices in the water industry.
Tamblin Way
Hatfield
Hertfordshire
United Kingdom
Address: The Old Waterworks, Cherry Garden Lane, Folkestone, CT19 4QB
To provide localized operational control, rapid response capabilities for incidents, and a point of contact for regional stakeholders and customers in Kent.
Address: Trinity House, Trinity Road, Lowestoft, NR32 1TX
Ensures focused management of water services in the eastern region, addressing specific local needs, water resource challenges, and infrastructure requirements.
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As of April 2025, Affinity Water' leadership includes:
Affinity Water has been backed by several prominent investors over the years, including:
Affinity Water appointed a new CEO in August 2023. Other executive team changes are less frequently publicized unless they are major appointments.
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Affinity Water commonly uses the [first].[last]@affinitywater.co.uk email format. Variations such as [firstinitial][last]@affinitywater.co.uk might also be in use for some employees or specific departments.
[first].[last]@affinitywater.co.uk
Format
jane.doe@affinitywater.co.uk
Example
85%
Success rate
Affinity Water News • February 7, 2024
Affinity Water highlighted its commitment to apprenticeships during National Apprenticeship Week, showcasing the diverse opportunities available within the company and the contributions of its apprentices....more
BBC News • December 14, 2023
Affinity Water was fined £1.6 million by the Environment Agency for abstracting more water than permitted from chalk aquifers in Hertfordshire and Buckinghamshire between 2015 and 2020, impacting local chalk streams....more
Affinity Water News • October 2, 2023
Affinity Water submitted its business plan for 2025-2030 to the regulator Ofwat, outlining £1.68 billion in proposed investments to enhance services, improve resilience, and protect the environment....more
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