Advantage Communications Inc.
Advantage Communications Inc.'s Overview
Advantage Communications Inc. (ACI) is a prominent North American Business Process Outsourcer (BPO) specializing in customer experience management. They partner with leading brands to design, build, and operate intelligent customer experiences through a combination of talented people, proven processes, and advanced technologies, including AI-driven solutions. ACI offers a comprehensive suite of services such as customer service, technical support, sales, and back-office support across various industries including telecommunications, finance, retail, and healthcare. They focus on enhancing customer satisfaction, loyalty, and operational efficiency for their clients.
Where is Advantage Communications Inc.'s Headquarters?
HQ Function
Serves as the central hub for strategic decision-making, executive leadership, global operations management, finance, human resources, and technology infrastructure planning.
Notable Features:
Located in a key business district of Charlottetown, offering a modern workspace. While specific architectural highlights are not broadly publicized, the facility is designed to support a collaborative and technologically advanced operational environment.
Work Culture:
The HQ fosters a culture of innovation, collaboration, and employee empowerment. There's a strong emphasis on community involvement and providing a supportive environment for its team members, reflective of the close-knit community in Prince Edward Island.
HQ Significance:
The Charlottetown headquarters is significant as it's the origin and nerve center of the company's global operations. Its location in Atlantic Canada allows ACI to leverage a skilled and dedicated local workforce.
Values Reflected in HQ: The headquarters likely reflects values of professionalism, technological advancement, operational excellence, and a people-first approach to business and employee well-being.
Location:
Advantage Communications Inc. primarily operates through its network of delivery centers strategically located in Canada (Prince Edward Island, Nova Scotia), Jamaica (Kingston, Montego Bay), Mexico (Mexico City), and the Dominican Republic (Santo Domingo). These locations enable ACI to provide multilingual customer support, technical assistance, sales operations, and comprehensive BPO services to a global clientele, with a strong focus on the North American market. Their global footprint supports business continuity and offers diverse talent pools.
Street Address:
15 Water St
City:
Charlottetown
State/Province:
Prince Edward Island
Country:
Canada
Advantage Communications Inc.'s Global Presence
Amherst, Nova Scotia, Canada
Address: 127 South Albion St, Amherst, NS B4H 2X3, Canada
Supports North American clients with English-language customer service, technical support, and back-office functions, contributing to ACI's Canadian operational footprint.
Kingston, Jamaica
Address: 78 Slipe Road, Kingston 5, Jamaica
Leverages Jamaica's strong English-speaking talent pool and cultural affinity with North American markets to offer cost-effective and high-quality CX solutions.
Montego Bay, Jamaica
Address: Barnett Tech Park, Lot 1, Fairfield Road, Montego Bay, St. James, Jamaica
Enhances nearshore capabilities, providing scalability and diverse talent options for clients seeking English-language support from the Caribbean.
Santo Domingo, Dominican Republic
Address: Zona Franca Tecnológica de Las Américas (ITLA), Km. 27 Aut. Las Américas, Santo Domingo Este, Dominican Republic
Strategically positioned to serve both North American and Latin American markets, tapping into a skilled bilingual workforce for diverse client needs.
Mexico City, Mexico
Address: Insurgentes Sur 859, Piso 2, Col. Nápoles, Benito Juárez, 03810 Ciudad de México, CDMX, Mexico
Key nearshore location catering to the U.S. Hispanic market and Latin America, offering a large, educated, and tech-savvy talent pool.
Buying Intent Signals for Advantage Communications Inc.
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Executive Team of Advantage Communications Inc.
As of April 2025, Advantage Communications Inc.' leadership includes:
Investors of Advantage Communications Inc.
Advantage Communications Inc. has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Publicly available information and news releases over the past 12-18 months do not indicate significant C-suite executive hires or departures at Advantage Communications Inc. The core leadership team appears to have remained stable. Any changes would likely be internal promotions or not widely publicized.
Technology (Tech Stack) used by Advantage Communications Inc.
Discover the tools Advantage Communications Inc. uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Advantage Communications Inc. Email Formats and Examples
Advantage Communications Inc. likely employs common corporate email formats. The most probable patterns are [first_initial][last]@advantagecommunications.com or [first].[last]@advantagecommunications.com.
[first_initial][last]@advantagecommunications.com
Format
jdoe@advantagecommunications.com
Example
80%
Success rate
News and media
accesswire.com • August 29, 2023
Advantage Communications Inc. (ACI) Recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – PEAK Matrix® Assessment 2023
Advantage Communications Inc. was named a Major Contender in Everest Group's CXM in the Americas PEAK Matrix® Assessment 2023. This recognition highlights ACI's market impact, vision, and capability in delivering customer experience management services....more
PR Newswire • July 19, 2023
Advantage Communications Partners with Cresta to Bring Real-Time AI Intelligence to Contact Center Agents
Advantage Communications Inc. announced a partnership with Cresta, an AI technology provider, to integrate real-time intelligence and coaching for its contact center agents. This collaboration aims to enhance agent performance, improve customer interactions, and boost operational efficiency....more
BusinessWire • February 1, 2023
Advantage Communications Named to the 2023 Global Outsourcing 100 List by IAOP®
Advantage Communications Inc. was included in the International Association of Outsourcing Professionals (IAOP) 2023 Global Outsourcing 100 list, recognizing its excellence as one of the world's top outsourcing service providers....more
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