HQ Function

Served as a primary corporate office and strategic operations center, overseeing client relations, technology deployment, and operational management for its North American contact centers.

Notable Features:

The facility was a modern office space, likely equipped with advanced call center infrastructure, training rooms, and collaborative workspaces designed to support a large-scale BPO operation.

Work Culture:

ACT cultivated a work culture focused on employee engagement, continuous improvement, performance excellence, and leveraging technology to deliver superior customer service. Emphasis was placed on training and development to empower agents.

HQ Significance:

This location was significant as a nerve center for ACT's U.S. operations, driving its growth and service delivery strategies before its acquisition by HGS.

Values Reflected in HQ: The operational setup likely reflected values such as efficiency, technological advancement, customer focus, and a supportive employee environment.

Location:

Prior to its acquisition by HGS, Advanced Call Center Technologies primarily supported functions from its operational centers across the United States (onshore) and nearshore locations such as Jamaica and Guyana. These centers provided a wide range of BPO services, including inbound and outbound customer service, technical support, sales, customer retention, and back-office processing. Their focus was predominantly on serving the North American market. As part of HGS, these capabilities are now integrated into HGS's much larger global delivery network spanning North America, Europe, Asia, and the Middle East.

Street Address:

1200 Morris Drive, Suite 200

City:

Wayne

State/Province:

PA

Country:

USA