What Does ada Do?

Total employees461
HeadquartersToronto
Founded2016

Ada is a leading customer support automation platform that empowers businesses to provide instant, personalized support experiences at scale. Leveraging AI and automation, Ada helps companies resolve customer inquiries, reduce support costs, and improve customer satisfaction.

Where Is ada's Headquarters?

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*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the central hub for executive leadership, product development, sales, marketing, and other core business functions.

Notable Features:

The office features a modern and collaborative workspace designed to foster innovation and teamwork. Includes open work areas, meeting rooms, and recreational spaces.

Work Culture:

The Toronto headquarters reflects Ada's commitment to a positive and inclusive work environment. Employees enjoy flexible work arrangements, professional development opportunities, and a strong sense of community.

HQ Significance:

The headquarters' location in Toronto's tech hub provides access to a diverse talent pool and proximity to other leading technology companies.

Values Reflected in HQ: The open and collaborative design of the headquarters reflects Ada's values of innovation, teamwork, and customer focus.

Location:

Ada's platform supports customers globally, with solutions for multiple languages and time zones. They serve clients across various industries, including e-commerce, SaaS, and financial services.

Street Address:

410 Adelaide St W

City:

Toronto

State/Province:

ON

Country:

Canada

Where Else Does ada Operate Around the World?

London, England

Address: Information not readily available publicly.

Serves as Ada's primary hub for expanding its presence and serving customers in the European market.

Buying Intent Signals for ada

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading ada? Meet the Executive Team

As of April 2025, ada' leadership includes:

Mike Murchison - CEO & Co-Founder
David Brennan - President & COO

Who's Investing in ada?

ada has been backed by several prominent investors over the years, including:

Accel
Bessemer Venture Partners
FirstMark Capital
Tiger Global

What Leadership Changes Has ada Seen Recently?

Hire0
Exits0

Information regarding executive new hires and exits is not readily available publicly for the last 12 months. Further research required using news and press releases.

What Technology (Tech Stack) Is Used byada?

Discover the tools ada uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ada Email Formats and Examples

Ada Support primarily uses a standard email format. Employee email formats may vary, but commonly follow this structure.

[first].[last]@ada.cx

Format

john.doe@ada.cx

Example

80%

Success rate

What's the Latest News About ada?

Betakit • 2023-04-27

Ada layoffs 16 percent of its workforce

Toronto’s Ada has laid off 16 percent of its workforce, citing a need to improve operational efficiency and execution....more

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