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Activus Connect's Overview

Total employees539
HeadquartersOviedo
Founded2018

Activus Connect is a U.S.-based company specializing in providing premium, 100% remote customer experience (CX) outsourcing solutions. They operate under a 'SmartVirtual™' model, leveraging a distributed workforce of 'Ambassadors' (customer service agents) across the United States. Activus Connect focuses on delivering high-quality, flexible, and scalable customer support, technical assistance, and back-office services for businesses in various industries. Their approach emphasizes a people-centric culture, advanced technology integration, and a commitment to elevating customer interactions into positive, memorable experiences, thereby enabling clients to improve customer satisfaction and operational efficiency.

Where is Activus Connect's Headquarters?

HQ Function

Serves as the central administrative, financial, and leadership coordination hub for the company's nationwide remote operations.

Notable Features:

As a remote-first company, the physical 'headquarters' is an administrative anchor for its distributed workforce rather than a large, traditional office building. The company's primary infrastructure is digital, supporting its SmartVirtual™ operations.

Work Culture:

The work culture, even for administrative functions linked to Oviedo, mirrors the company's overall remote-first ethos: emphasizing flexibility, trust, technological proficiency, strong communication, and results-driven collaboration in a virtual environment.

HQ Significance:

The Oviedo administrative base grounds a pioneering remote work model, demonstrating that large-scale, high-performance CX operations can be effectively managed and led without relying on traditional centralized physical offices.

Values Reflected in HQ: The administrative setup supports core values such as innovation in work models, flexibility, trust in remote teams, efficiency through technology, and a focus on people (its remote Ambassadors).

Location:

Activus Connect's operational model and workforce are primarily U.S.-based, with all customer service 'Ambassadors' located within the United States. While they serve clients who may have global operations and customer bases, Activus Connect's direct service delivery and talent pool are concentrated in the U.S. Their global impact is through supporting U.S. operations of international companies or U.S. companies with international customers.

Street Address:

PO Box 621746 (Administrative Mailing Address)

City:

Oviedo

State/Province:

Florida

Country:

USA

Activus Connect's Global Presence

Nationwide, USA (Remote Operations)

Address: Distributed (Home-Based Workforce)

To deliver comprehensive customer experience services across all U.S. time zones and regions, leveraging a geographically diverse remote workforce to ensure coverage, scalability, and potentially localized knowledge where beneficial for specific client needs.

Buying Intent Signals for Activus Connect

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Activus Connect

As of April 2025, Activus Connect' leadership includes:

Felix Serrano - Founder & Chief Executive Officer
Minh Tran - President & Chief Operating Officer
Angie Dobbs - Chief People Officer
BJ Observations - Chief Financial Officer
Sandy Ellis - Chief Marketing Officer

Investors of Activus Connect

Activus Connect has been backed by several prominent investors over the years, including:

Privately Held / Information not publicly disclosed

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits0

Over the last 12 months, Activus Connect has focused on strengthening its executive leadership, notably with a key appointment in the finance department to support its growth trajectory. There have been no publicly announced executive departures during this period.

New Appointments:

BJ Observations, BJ Observations joined Activus Connect as Chief Financial Officer, bringing extensive financial leadership experience to the remote CX solutions provider.

Technology (Tech Stack) used by Activus Connect

Discover the tools Activus Connect uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Activus Connect Email Formats and Examples

Activus Connect typically utilizes a standard corporate email format. The most commonly observed pattern is the employee's first name followed by a period, then their last name, all preceding '@activusconnect.com'. While other formats might exist internally, this is a strong indicator for reaching company personnel.

first.last@activusconnect.com

Format

john.doe@activusconnect.com

Example

85%

Success rate

News and media

activusconnect.comAugust 15, 2023

Activus Connect Recognized on Inc. 5000 List for Third Consecutive Year

Activus Connect announced its inclusion in the Inc. 5000 list of fastest-growing private companies in America for the third year running, underscoring its sustained growth and leadership in the remote customer experience sector....more

activusconnect.comAugust 1, 2023

Activus Connect Appoints BJ Observations as Chief Financial Officer

Activus Connect strengthened its leadership team with the appointment of BJ Observations as its new Chief Financial Officer. Observations brings significant financial expertise to support the company's strategic growth initiatives....more

pci-pal.comMay 16, 2023

Activus Connect and PCI Pal Partner to Deliver Secure Remote CX Solutions

Activus Connect announced a strategic partnership with PCI Pal, a global provider of SaaS secure payment solutions. This collaboration aims to integrate advanced security and compliance features into Activus Connect's remote CX offerings, particularly for handling sensitive payment information....more

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