ACT Group
ACT Group's Overview
Advanced Call Center Technologies (ACT), commonly known as ACT Group, is a U.S.-based business process outsourcer (BPO) specializing in customer experience (CX) solutions, contact center services, and back-office support. Founded in 1997, ACT Group partners with clients across various industries to enhance customer interactions, improve operational efficiency, and drive customer loyalty through its comprehensive suite of services. They emphasize an agile, responsive, and secure approach, leveraging technology and a skilled workforce to deliver high-quality outcomes from their onshore and nearshore locations.
Where is ACT Group's Headquarters?
HQ Function
The Berwyn headquarters serves as the central hub for executive leadership, corporate strategy, business development, financial operations, human resources, technology governance, and administrative functions supporting all ACT Group operations.
Notable Features:
Modern office facilities equipped with advanced technology infrastructure to support contact center operations and corporate functions. Designed to foster collaboration and efficiency.
Work Culture:
ACT Group promotes a work culture centered on delivering exceptional customer experiences. It emphasizes employee training and development, teamwork, and a performance-driven environment. The company values dedication, integrity, and a proactive approach to problem-solving.
HQ Significance:
The Berwyn headquarters is strategically important as it centralizes executive leadership, business development, financial operations, and technology governance for all of ACT's national and international operations, ensuring consistent service quality and strategic alignment.
Values Reflected in HQ: The headquarters' setup reflects ACT's values of professionalism, technological advancement, operational excellence, and a focused commitment to client and customer service.
Location:
ACT Group primarily operates with multiple service delivery centers across the United States. Additionally, they have a significant nearshore presence with a major operations center in Montego Bay, Jamaica. This strategic footprint allows ACT Group to offer diverse solutions, including U.S.-based and nearshore options, to meet varying client needs. Globally supported functions include inbound and outbound customer service, technical support, sales support, back-office processing, and omnichannel customer engagement.
Street Address:
1235 Westlakes Drive, Suite 160
City:
Berwyn
State/Province:
Pennsylvania
Country:
USA
ACT Group's Global Presence
Johnson City, Tennessee, USA
Address: Operations Center, Johnson City, TN (Specific street address may vary or not be publicly listed for all operational centers)
Serves as a primary service delivery hub within the United States, leveraging the regional talent pool to support various client programs and ensure high standards of customer interaction.
Montego Bay, Jamaica
Address: Operations Center, Montego Bay, Jamaica (Specific street address may vary or not be publicly listed for all operational centers)
Provides robust nearshore capabilities for North American and global clients, offering language diversity, 24/7 operational capacity, and access to a skilled workforce specialized in customer experience.
Junction City, Kansas, USA
Address: Operations Center, Junction City, KS (Specific street address may vary or not be publicly listed for all operational centers)
Supports ACT's U.S. domestic service delivery network, offering redundancy and access to a dedicated workforce in the Midwest region for various client projects.
Buying Intent Signals for ACT Group
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of ACT Group
As of April 2025, ACT Group' leadership includes:
Investors of ACT Group
ACT Group has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Based on publicly available information and recent news searches, there have been no major high-profile executive hires or departures announced by ACT Group in the last 12 months. The current leadership team appears stable.
Technology (Tech Stack) used by ACT Group
Discover the tools ACT Group uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
ACT Group Email Formats and Examples
ACT Group (Advanced Call Center Technologies) most commonly uses the email format combining the first initial and last name of an employee. This is a standard convention for many corporations.
[first_initial][last]@acttoday.com
Format
jdoe@acttoday.com
Example
85%
Success rate
News and media
acttoday.com News • March 13, 2024
ACT Group Named Winner of the Stevie® Award in 2024 Customer Service Department of the Year
Advanced Call Center Technologies (ACT) announced it has been recognized as a Gold Stevie® Award winner in the Customer Service Department of the Year category in the 18th annual Stevie Awards for Sales & Customer Service. This award highlights ACT's commitment to excellence in customer experience....more
acttoday.com News • February 20, 2024
ACT Group is Great Place To Work Certified February 2024
ACT Group announced it has been Great Place To Work Certified™ for February 2024 - February 2025. This prestigious certification is based on employee feedback and recognizes ACT's commitment to creating a positive and supportive work environment....more
acttoday.com News • March 2, 2023
ACT Group Wins Gold Stevie® Award for Customer Service Outsourcing Provider of the Year 2023
ACT was awarded the Gold Stevie® for Customer Service Outsourcing Provider of the Year in the 17th annual Stevie Awards for Sales & Customer Service, recognizing their leadership and innovation in the BPO sector and commitment to delivering outstanding customer experiences....more
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