HQ Function

Central hub for ACI Global's nationwide operations, including service dispatch, customer support, strategic planning, and administrative functions for assistance services.

Notable Features:

Modern office facility equipped with advanced call center technology and operational control rooms to manage a high volume of assistance requests efficiently.

Work Culture:

A customer-centric and service-driven environment, emphasizing efficiency, reliability, and collaborative teamwork to deliver prompt and effective assistance. The culture reflects a strong commitment to the public service mission inherited from the ACI group.

HQ Significance:

Crucial for coordinating ACI's extensive assistance network, ensuring timely support to members across Italy and maintaining high service quality standards. It acts as the nerve center for national operations.

Values Reflected in HQ: Commitment to service excellence, technological adoption for operational efficiency, and the safety and security of motorists, mirroring the core values of the Automobile Club d'Italia.

Location:

While ACI Global's primary operational focus is within Italy, it extends its assistance services across Europe through robust partnerships with international motoring clubs and assistance networks, such as ARC Europe. This collaborative framework ensures that ACI members receive reliable support, including roadside assistance, medical assistance, and travel support, when they are traveling abroad. These international operations are facilitated through established reciprocal agreements with partner organizations.

Street Address:

Via Stanislao Cannizzaro, 83/a

City:

Roma

State/Province:

Lazio

Country:

Italy