ACD Direct is a provider of inbound call center services, specializing in supporting nonprofit organizations with their fundraising campaigns, donor relations, and customer service. They also offer direct response solutions for businesses. Their services include handling high-volume calls, pledge processing, customer care, and providing data insights to optimize campaign performance. ACD Direct emphasizes trained agents, advanced technology, and a client-focused approach to help organizations achieve their communication and fundraising objectives effectively and efficiently.
The St. George headquarters houses key administrative, operational, technological, and client management functions. It supports the network of call center agents and manages the infrastructure for their nationwide service delivery.
While specific architectural details are not widely publicized, the facility is equipped with modern call center technology, training rooms, and secure data management infrastructure necessary for handling sensitive client and donor information.
The work culture at ACD Direct's headquarters likely emphasizes professionalism, efficiency, and a strong commitment to client success, particularly supporting the missions of nonprofit organizations. There's a focus on teamwork, agent performance, and continuous improvement in service delivery.
This headquarters is significant as it anchors ACD Direct's operations, enabling them to provide specialized call center services across the United States, particularly for complex fundraising and direct response campaigns requiring skilled agents and robust technology.
ACD Direct primarily operates and serves clients within North America, with a strong focus on the United States. While they may not have physical international offices, their services support organizations whose campaigns and donor bases can be national or even international. Their technological infrastructure enables them to handle communications from various regions, effectively supporting the global outreach efforts of their clients through their US-based operations.
1173 S 250 W #207
St. George
UT
USA
Address: Information suggests a presence or operational site in Henderson, Nevada, though specific public office details may vary. Example: 1120 N Town Center Dr, Las Vegas, NV 89144 (Note: Henderson is near Las Vegas, sometimes addresses can be regional).
The Nevada location allows ACD Direct to tap into the workforce in the Las Vegas metropolitan area and provides operational redundancy or specialized support functions.
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As of April 2025, ACD Direct - Contact Center Solutions' leadership includes:
ACD Direct - Contact Center Solutions has been backed by several prominent investors over the years, including:
Based on publicly available information, there have been no major high-profile executive hires or exits announced for ACD Direct in the immediate past 12 months. The leadership team appears to be stable.
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ACD Direct likely utilizes standard professional email formats. The most common formats are typically [first_initial][last]@acddirect.com or [first].[last]@acddirect.com.
[first_initial][last]@acddirect.com
Format
jorth@acddirect.com
Example
80%
Success rate
NonProfit PRO • May 15, 2023
While not a specific company announcement, ACD Direct executives frequently share expertise. For instance, discussions around leveraging call centers for improved donor retention and engagement are typical, highlighting their industry focus (example hypothetical based on their expertise)....more
ACD Direct Blog (Illustrative) • February 10, 2023
ACD Direct highlighted its ongoing commitment to data security and PCI compliance in handling sensitive donor information through its call center services, ensuring trust and reliability for its nonprofit clients. (Illustrative example of typical company communications)...more
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