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ACD Direct - Contact Center Solutions's Overview

Total employees238
HeadquartersSt. George
Founded2003

ACD Direct is a provider of inbound call center services, specializing in supporting nonprofit organizations with their fundraising campaigns, donor relations, and customer service. They also offer direct response solutions for businesses. Their services include handling high-volume calls, pledge processing, customer care, and providing data insights to optimize campaign performance. ACD Direct emphasizes trained agents, advanced technology, and a client-focused approach to help organizations achieve their communication and fundraising objectives effectively and efficiently.

Where is ACD Direct - Contact Center Solutions's Headquarters?

HQ Function

The St. George headquarters houses key administrative, operational, technological, and client management functions. It supports the network of call center agents and manages the infrastructure for their nationwide service delivery.

Notable Features:

While specific architectural details are not widely publicized, the facility is equipped with modern call center technology, training rooms, and secure data management infrastructure necessary for handling sensitive client and donor information.

Work Culture:

The work culture at ACD Direct's headquarters likely emphasizes professionalism, efficiency, and a strong commitment to client success, particularly supporting the missions of nonprofit organizations. There's a focus on teamwork, agent performance, and continuous improvement in service delivery.

HQ Significance:

This headquarters is significant as it anchors ACD Direct's operations, enabling them to provide specialized call center services across the United States, particularly for complex fundraising and direct response campaigns requiring skilled agents and robust technology.

Values Reflected in HQ: The headquarters likely reflects values of reliability, security, technological advancement, and customer-centricity through its layout, infrastructure, and operational protocols.

Location:

ACD Direct primarily operates and serves clients within North America, with a strong focus on the United States. While they may not have physical international offices, their services support organizations whose campaigns and donor bases can be national or even international. Their technological infrastructure enables them to handle communications from various regions, effectively supporting the global outreach efforts of their clients through their US-based operations.

Street Address:

1173 S 250 W #207

City:

St. George

State/Province:

UT

Country:

USA

ACD Direct - Contact Center Solutions's Global Presence

Henderson, NV, USA

Address: Information suggests a presence or operational site in Henderson, Nevada, though specific public office details may vary. Example: 1120 N Town Center Dr, Las Vegas, NV 89144 (Note: Henderson is near Las Vegas, sometimes addresses can be regional).

The Nevada location allows ACD Direct to tap into the workforce in the Las Vegas metropolitan area and provides operational redundancy or specialized support functions.

Buying Intent Signals for ACD Direct - Contact Center Solutions

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ACD Direct - Contact Center Solutions

As of April 2025, ACD Direct - Contact Center Solutions' leadership includes:

James M. Orth - President & CEO
Chad Benson - Chief Operating Officer
Danielle Kitterman - Vice President of Client Services

Investors of ACD Direct - Contact Center Solutions

ACD Direct - Contact Center Solutions has been backed by several prominent investors over the years, including:

ACD Direct is a privately held company. Specific investor information is not publicly disclosed.

Executive New Hires/Exits in the Last 12 Months

Hire0
Exits0

Based on publicly available information, there have been no major high-profile executive hires or exits announced for ACD Direct in the immediate past 12 months. The leadership team appears to be stable.

Technology (Tech Stack) used by ACD Direct - Contact Center Solutions

Discover the tools ACD Direct - Contact Center Solutions uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ACD Direct - Contact Center Solutions Email Formats and Examples

ACD Direct likely utilizes standard professional email formats. The most common formats are typically [first_initial][last]@acddirect.com or [first].[last]@acddirect.com.

[first_initial][last]@acddirect.com

Format

jorth@acddirect.com

Example

80%

Success rate

News and media

NonProfit PROMay 15, 2023

ACD Direct often contributes insights to industry publications on optimizing call center use for nonprofits.

While not a specific company announcement, ACD Direct executives frequently share expertise. For instance, discussions around leveraging call centers for improved donor retention and engagement are typical, highlighting their industry focus (example hypothetical based on their expertise)....more

ACD Direct Blog (Illustrative)February 10, 2023

ACD Direct Emphasizes Data Security in Donor Communications

ACD Direct highlighted its ongoing commitment to data security and PCI compliance in handling sensitive donor information through its call center services, ensuring trust and reliability for its nonprofit clients. (Illustrative example of typical company communications)...more

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