Accordant Health Services, originally founded in 1995 and acquired by AdvancePCS in 2001, which was later acquired by Caremark Rx in 2004, and subsequently became part of CVS Health following the CVS Caremark merger in 2007 (and further integrated via Aetna), is a specialized provider of care management services for individuals with rare, complex, and chronic conditions. These conditions include (but are not limited to) cystic fibrosis, sickle cell disease, hemophilia, multiple sclerosis, rheumatoid arthritis, lupus, and Gaucher disease. Accordant's programs aim to improve patient outcomes, enhance quality of life, and manage healthcare costs through personalized support, education, and care coordination. While it no longer operates as a standalone company, its expertise and services are integrated into CVS Health's broader health services and Aetna's care management offerings, focusing on supporting patients with high-need conditions.
Historically, this location served as the main operational hub for developing and delivering specialized care management programs, patient support, clinical call centers, and administrative functions for rare disease patient populations.
The Greensboro office was designed to support a significant clinical and administrative workforce focused on telehealth and patient outreach. Post-integration, these functions are dispersed within CVS Health's technologically advanced and secure corporate environments.
The original Accordant culture was deeply patient-centric, emphasizing empathy, specialized knowledge, and proactive support. Within CVS Health, this ethos is continued within a larger corporate culture focused on health innovation, collaboration, and comprehensive patient care.
The Greensboro location was pivotal as the center of Accordant's pioneering work in managing rare and complex chronic diseases, establishing models of care that have influenced current practices within larger healthcare organizations like CVS Health.
Accordant Health Services' specialized care management functions are primarily delivered within the United States, aligning with CVS Health's main market. CVS Health's operations are predominantly U.S.-focused, although it has some business interests and partnerships that extend internationally. The core health services, including complex care management, are tailored to the U.S. healthcare system.
4880 Koger Blvd (Historical)
Greensboro
North Carolina
USA
Address: 1 CVS Drive, Woonsocket, RI 02895
Serves as the central command for all CVS Health operations nationally and internationally, including the integration and strategy for specialized care management programs.
Address: 151 Farmington Avenue, Hartford, CT 06156
Key hub for Aetna's insurance and healthcare benefit operations, supporting members nationwide with various health plans and care management services, including those for complex conditions.
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As of April 2025, Accordant' leadership includes:
Accordant has been backed by several prominent investors over the years, including:
Executive leadership changes at CVS Health, particularly within its Health Care Benefits (Aetna) and Pharmacy & Consumer Wellness segments, influence the strategic direction of care management services. As Accordant is fully integrated, news specific to 'Accordant executives' is not applicable; rather, CVS Health leadership changes are relevant.
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As Accordant Health Services is integrated into CVS Health, email communications utilize CVS Health's corporate email formats. Common formats include first name initial followed by last name, or first name dot last name.
[first_initial][last]@cvshealth.com
Format
jdoe@cvshealth.com
Example
80%
Success rate
CVS Health Newsroom • May 8, 2024
CVS Health announced its Q1 2024 financial results, highlighting ongoing efforts to improve healthcare accessibility and affordability. The company emphasized its focus on integrated care delivery models, which include managing complex and chronic conditions, areas where Accordant's historical expertise contributes....more
CVS Health Newsroom • February 7, 2024
In its full-year 2023 earnings report, CVS Health detailed its performance and strategic priorities, including the expansion of health services and patient support programs designed to manage chronic diseases effectively, leveraging its comprehensive healthcare assets....more
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