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AAA's Overview

Total employees14535
HeadquartersHeathrow
Founded1902

AAA, formerly the American Automobile Association, is a federation of privately-held, not-for-profit motor clubs throughout North America. AAA is a non-stock, taxable, not-for-profit corporation. AAA provides a wide range of services to its members, including emergency roadside assistance, travel planning, insurance services, financial products, and discounts. The organization is also a prominent advocate for traffic safety and transportation improvements.

Where is AAA's Headquarters?

HQ Function

The national headquarters serves as the central administrative and strategic hub for the AAA federation, coordinating national policies, brand management, product development, and providing support to regional AAA clubs.

Notable Features:

The headquarters is situated in a modern office park, designed to facilitate collaboration and innovation. It features contemporary office spaces and meeting facilities.

Work Culture:

The work culture at AAA's headquarters is typically described as member-focused, collaborative, and dedicated to the organization's mission of safety, security, and peace of mind for its members. There's an emphasis on service and community impact.

HQ Significance:

This location is significant as it centrally manages one of North America's largest membership organizations, influencing travel, automotive safety, and consumer services across the continent.

Values Reflected in HQ: The headquarters' design and operations aim to reflect AAA's core values of reliability, service excellence, innovation, and member trust.

Location:

AAA primarily operates in the United States and Canada through its federation of motor clubs (including CAA in Canada). While its direct office presence is concentrated in North America, AAA maintains reciprocal service agreements with other international automobile clubs around the world, allowing members to receive certain benefits and roadside assistance when traveling abroad in many countries.

Street Address:

1000 AAA Drive

City:

Heathrow

State/Province:

Florida

Country:

USA

AAA's Global Presence

Providence, Rhode Island, USA

Address: 110 Royal Little Drive, Providence, RI 02904, USA

Provides a full suite of AAA services including roadside assistance, travel agencies, insurance, and financial services to members in its designated northeastern states.

Costa Mesa, California, USA

Address: 3333 Fairview Rd, Costa Mesa, CA 92626, USA

Serves millions of members in Southern California, offering automotive, travel, insurance, and advocacy services tailored to the region's specific needs.

Burnaby, British Columbia, Canada

Address: 4567 Canada Way, Burnaby, BC V5G 4T1, Canada

Provides roadside assistance, insurance, travel services, and Evo Car Share to members across British Columbia and the Yukon.

Buying Intent Signals for AAA

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of AAA

As of April 2025, AAA' leadership includes:

Marshall Doney - President and Chief Executive Officer
Genevieve Hazlewood - Senior Vice President, Chief Financial Officer
Frank Detectsch - Senior Vice President, Chief Technology Officer
Margaret Pittelkow - Senior Vice President, Chief Member Experience Officer & Automotive
Scott K. Barber - Senior Vice President, Chief Transformation & People Officer

Investors of AAA

AAA has been backed by several prominent investors over the years, including:

AAA is a federation of not-for-profit motor clubs and is member-owned. It does not have external equity investors in the traditional corporate sense. Funding comes primarily from membership dues and revenue generated from its services.

Executive New Hires/Exits in the Last 12 Months

Hire2
Exits0

In the last 12 months, AAA National has seen key appointments, notably strengthening its financial and technological leadership with a new CFO and CTO. No major high-profile departures from the senior executive team have been publicly announced.

New Appointments:

Genevieve Hazlewood, Genevieve Hazlewood was appointed as SVP, Chief Financial Officer, bringing extensive financial leadership experience to AAA National.
Frank Detectsch, Frank Detectsch joined AAA National as SVP, Chief Technology Officer, to drive technology strategy and innovation.

Technology (Tech Stack) used by AAA

Discover the tools AAA uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

AAA Email Formats and Examples

Email formats at AAA can vary between the national office and the numerous regional clubs. For AAA National, common formats often include the first initial followed by the last name, or first name separated by a dot from the last name, typically using the '@national.aaa.com' or '@aaa.com' domains. Regional clubs will have their own domain variations (e.g., @ace.aaa.com, @ncnnu.aaa.com).

[first_initial][last]@national.aaa.com or [first].[last]@national.aaa.com

Format

jdoe@national.aaa.com or jane.doe@national.aaa.com

Example

70%

Success rate

News and media

AAA NewsroomMay 21, 2024

AAA Projects Memorial Day Getaway to Be Busiest in Nearly 20 Years

AAA projects 43.8 million travelers will head 50 miles or more from home over the Memorial Day holiday travel period. This year’s total number of travelers is a 4% increase over last year and comes close to matching 2005’s record of 44 million Memorial Day travelers....more

AAA NewsroomApril 25, 2024

Leaving on a Jet Plane? AAA Reveals America’s Top Summer Destinations and Travel Hacks

AAA travel bookings show a growing interest in European cities, tropical islands, and cruises for summer 2024. AAA provides tips for travelers, including booking in advance and considering travel insurance....more

AAA NewsroomFebruary 13, 2024

Most Americans Want Vehicle Safety Systems But Don’t Want to Pay Extra For Them

A new survey from AAA reveals that while most drivers want advanced driver assistance systems (ADAS) in their next vehicle, many are hesitant about the added cost, despite recognizing the safety benefits....more

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