AA Insurance Ltd is a prominent New Zealand insurance provider, established in 1994. It operates as an independent joint venture between the New Zealand Automobile Association (NZAA) and Suncorp Group. AA Insurance offers a comprehensive range of personal and small business insurance products, including car, home, contents, landlord, life, and travel insurance. Known for its customer-centric approach, the company has frequently been recognized for service excellence and aims to make insurance easy and accessible for Kiwis.
The headquarters houses key corporate functions including executive leadership, strategic planning, product development, underwriting policy, claims management oversight, marketing, and technology infrastructure for all its insurance services across New Zealand.
Situated in the modern AA Centre, a well-known commercial building in Auckland, offering contemporary office spaces and excellent connectivity to city amenities and transport.
AA Insurance is recognized for fostering a positive and inclusive work culture that emphasizes customer focus, teamwork, innovation, and employee development. They have received accolades as a leading employer in New Zealand, promoting a supportive and engaging environment.
The Auckland headquarters is vital for steering the company's national strategy, managing operations, ensuring consistent customer service delivery, and innovating within the competitive New Zealand insurance market.
AA Insurance Ltd's operations are primarily focused on the New Zealand market. While it doesn't have a direct global operational footprint under its own brand, it is part of the Suncorp Group, which has a significant presence in Australia and New Zealand. This affiliation provides AA Insurance with access to broader industry expertise and resources.
Level 17, AA Centre, 99 Albert Street
Auckland
Auckland
New Zealand
Address: AA Centre, 111 Victoria Street South, Hamilton Central, Hamilton 3204, New Zealand
Provides essential services to customers in the Waikato region and surrounding areas, enhances operational resilience, and accesses a skilled local workforce. Many staff also work remotely across New Zealand.
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As of April 2025, AA Insurance NZ' leadership includes:
AA Insurance NZ has been backed by several prominent investors over the years, including:
AA Insurance Ltd has actively strengthened its leadership team over the past 12-18 months with several key C-suite appointments, focusing on enhancing customer service, people strategy, and risk management. No major executive departures have been publicly announced during this period.
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AA Insurance Ltd typically uses a standard professional email format for its employees. The most common structure is combining the employee's first name and last name, separated by a period, followed by the company domain.
firstname.lastname@aainsurance.co.nz
Format
michelle.james@aainsurance.co.nz
Example
80%
Success rate
AA Insurance Newsroom • November 20, 2023
AA Insurance is advising homeowners to review their Sum Insured amounts due to rising construction costs, emphasizing the risk of underinsurance in the event of a total loss following recent inflationary pressures and weather events....more
Reader's Digest New Zealand / AA Insurance • December 2023
AA Insurance was recognized for outstanding customer service by winning Gold Awards in the Car Insurance, Home & Contents Insurance, and Pet Insurance categories at the 2024 Reader's Digest Quality Service Awards in New Zealand....more
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