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AA Insurance NZ's Overview

Total employees773
HeadquartersAuckland
Founded1994

AA Insurance Ltd is a prominent New Zealand insurance provider, established in 1994. It operates as an independent joint venture between the New Zealand Automobile Association (NZAA) and Suncorp Group. AA Insurance offers a comprehensive range of personal and small business insurance products, including car, home, contents, landlord, life, and travel insurance. Known for its customer-centric approach, the company has frequently been recognized for service excellence and aims to make insurance easy and accessible for Kiwis.

Where is AA Insurance NZ's Headquarters?

HQ Function

The headquarters houses key corporate functions including executive leadership, strategic planning, product development, underwriting policy, claims management oversight, marketing, and technology infrastructure for all its insurance services across New Zealand.

Notable Features:

Situated in the modern AA Centre, a well-known commercial building in Auckland, offering contemporary office spaces and excellent connectivity to city amenities and transport.

Work Culture:

AA Insurance is recognized for fostering a positive and inclusive work culture that emphasizes customer focus, teamwork, innovation, and employee development. They have received accolades as a leading employer in New Zealand, promoting a supportive and engaging environment.

HQ Significance:

The Auckland headquarters is vital for steering the company's national strategy, managing operations, ensuring consistent customer service delivery, and innovating within the competitive New Zealand insurance market.

Values Reflected in HQ: The choice of a central, accessible, and modern headquarters mirrors AA Insurance's values of professionalism, customer accessibility, operational efficiency, and commitment to its employees.

Location:

AA Insurance Ltd's operations are primarily focused on the New Zealand market. While it doesn't have a direct global operational footprint under its own brand, it is part of the Suncorp Group, which has a significant presence in Australia and New Zealand. This affiliation provides AA Insurance with access to broader industry expertise and resources.

Street Address:

Level 17, AA Centre, 99 Albert Street

City:

Auckland

State/Province:

Auckland

Country:

New Zealand

AA Insurance NZ's Global Presence

Hamilton, Waikato, New Zealand

Address: AA Centre, 111 Victoria Street South, Hamilton Central, Hamilton 3204, New Zealand

Provides essential services to customers in the Waikato region and surrounding areas, enhances operational resilience, and accesses a skilled local workforce. Many staff also work remotely across New Zealand.

Buying Intent Signals for AA Insurance NZ

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of AA Insurance NZ

As of April 2025, AA Insurance NZ' leadership includes:

Michelle James - Chief Executive Officer
Simon Hobbs - Chief Financial Officer
Richard Park - Chief Information Officer
Melanie Cosgrove - Chief Customer Officer
Paula ter Brake - Chief Sales & Service Officer
Tracey Cook - Chief People Officer
Hamish Blair - Chief Risk Officer

Investors of AA Insurance NZ

AA Insurance NZ has been backed by several prominent investors over the years, including:

The New Zealand Automobile Association (NZAA)
Suncorp Group (via Vero Insurance New Zealand Limited)

Executive New Hires/Exits in the Last 12 Months

Hire3
Exits0

AA Insurance Ltd has actively strengthened its leadership team over the past 12-18 months with several key C-suite appointments, focusing on enhancing customer service, people strategy, and risk management. No major executive departures have been publicly announced during this period.

New Appointments:

Paula ter Brake, Paula ter Brake was appointed as Chief Sales & Service Officer to lead customer-facing operations and strategy.
Tracey Cook, Tracey Cook joined as Chief People Officer, focusing on talent, culture, and HR strategy.
Hamish Blair, Hamish Blair was appointed Chief Risk Officer to oversee the company's risk management framework.

Technology (Tech Stack) used by AA Insurance NZ

Discover the tools AA Insurance NZ uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

AA Insurance NZ Email Formats and Examples

AA Insurance Ltd typically uses a standard professional email format for its employees. The most common structure is combining the employee's first name and last name, separated by a period, followed by the company domain.

firstname.lastname@aainsurance.co.nz

Format

michelle.james@aainsurance.co.nz

Example

80%

Success rate

News and media

AA Insurance NewsroomNovember 20, 2023

AA Insurance Warns Kiwis About Underinsurance as Rebuild Costs Soar

AA Insurance is advising homeowners to review their Sum Insured amounts due to rising construction costs, emphasizing the risk of underinsurance in the event of a total loss following recent inflationary pressures and weather events....more

Reader's Digest New Zealand / AA InsuranceDecember 2023

AA Insurance Secures Multiple Gold Awards at Reader's Digest Quality Service Awards 2024

AA Insurance was recognized for outstanding customer service by winning Gold Awards in the Car Insurance, Home & Contents Insurance, and Pet Insurance categories at the 2024 Reader's Digest Quality Service Awards in New Zealand....more

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