A Better Answer
A Better Answer's Overview
A Better Answer (ABA) is a well-established, nationwide provider of outsourced contact center and answering services, operating since 1971. They offer a comprehensive suite of solutions including live answering, virtual receptionist services, order taking, appointment scheduling, emergency dispatch, and customer support, catering to a diverse range of industries. ABA focuses on delivering professional, customized communication solutions to help businesses enhance customer engagement and operational efficiency.
Where is A Better Answer's Headquarters?
HQ Function
Serves as the primary operational hub, housing administrative offices, main call center operations, technology infrastructure management, and strategic planning teams.
Notable Features:
Modern call center facility equipped with advanced telecommunications infrastructure, redundant power and connectivity, and ergonomically designed workstations to support 24/7 operations.
Work Culture:
A Better Answer cultivates a professional, customer-centric work culture at its HQ. Emphasis is placed on agent training, quality assurance, and fostering a supportive team environment to handle diverse client needs effectively.
HQ Significance:
The Dallas HQ is crucial for coordinating its distributed network of call centers and ensuring consistent service quality across all client interactions. It's the core of their operational and technological backbone.
Values Reflected in HQ: The HQ's operational setup and technological infrastructure reflect A Better Answer's core values of reliability, professionalism, technological adoption, and unwavering customer service.
Location:
While A Better Answer's primary physical call centers are located within the United States (Dallas, Fort Worth, Houston, Orlando), they state they have 'strategic partnerships that extend our reach globally.' This suggests they can support international clients or global operations through these partnerships, potentially offering services like multilingual support or follow-the-sun coverage, though their core infrastructure is US-based.
Street Address:
13747 Montfort Dr #200
City:
Dallas
State/Province:
TX
Country:
USA
A Better Answer's Global Presence
Fort Worth, TX, USA
Address: Specific street address not publicly detailed, operating within Fort Worth.
Provides operational redundancy, expands labor pool access, and supports regional client needs in Texas.
Houston, TX, USA
Address: Specific street address not publicly detailed, operating within Houston.
Supports southern Texas clients, offers disaster recovery capabilities, and taps into the Houston metropolitan talent pool.
Orlando, FL, USA
Address: Specific street address not publicly detailed, operating within Orlando.
Provides coverage for the Southeast US, benefits from Florida's business environment, and contributes to national service capacity.
Buying Intent Signals for A Better Answer
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of A Better Answer
As of April 2025, A Better Answer' leadership includes:
Investors of A Better Answer
A Better Answer has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
No major executive new hires or exits at A Better Answer have been publicly announced in the last 12 months. The company appears to maintain a stable leadership team.
Technology (Tech Stack) used by A Better Answer
Discover the tools A Better Answer uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
A Better Answer Email Formats and Examples
Common email formats for companies like A Better Answer often use a combination of the employee's first name initial and last name. While the exact internal format isn't publicly specified, a widely used structure for many businesses is [first_initial][last_name]@[company_domain].
flast@a-better-answer.com (e.g., jdoe@a-better-answer.com)
Format
dhawkins@a-better-answer.com
Example
75%
Success rate
News and media
A Better Answer Blog • November 15, 2023
A Better Answer Discusses Enhancing Customer Experience with Call Center Analytics
In a blog post, A Better Answer highlighted the critical role of call center analytics in understanding customer interactions, optimizing agent performance, and elevating the overall customer experience. The article detailed key metrics and strategic approaches for effectively leveraging data within call center operations....more
A Better Answer Website • October 20, 2023
A Better Answer Highlights Decades of Service and Industry Recognition
A Better Answer emphasizes its long-standing commitment to excellence since 1971, consistently receiving industry accolades such as the CAM-X Award of Excellence for numerous consecutive years, underscoring their dedication to quality in call center services....more
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