Genesys
Genesys's Overview
Genesys is a global leader in cloud customer experience (CX) and contact center solutions. The company helps organizations of all sizes connect with customers across any channel, orchestrate seamless journeys, and build lasting relationships. Genesys Cloud CX™, its flagship platform, enables businesses to deliver empathetic, personalized experiences through AI-powered automation, workforce engagement management, and analytics. With a strong focus on innovation, Genesys empowers companies to transform their customer service operations and drive business growth.
Where is Genesys's Headquarters?
HQ Function
Serves as a major center for operations, customer support, engineering, and administrative functions. It is one of several key global hubs.
Notable Features:
Modern office space designed to foster collaboration and innovation, located within a prominent tech park. The facility supports a hybrid work model.
Work Culture:
Genesys promotes a work culture centered on empathy, flexibility, innovation, and customer success. The company supports remote and hybrid work arrangements, emphasizing employee well-being, diversity, and professional development.
HQ Significance:
The Indianapolis hub is significant due to its history (Interactive Intelligence acquisition) and its role in supporting North American operations. However, Genesys's 'headquarters' concept is increasingly distributed, reflecting its global reach and modern work practices.
Values Reflected in HQ: The company's approach to its physical office spaces, including the Indianapolis hub, reflects values such as collaboration, innovation, and adaptability, supporting a globally distributed team.
Location:
Genesys has a significant global presence, with offices and operations in over 100 countries across the Americas, Europe, Middle East, Africa, and Asia-Pacific. This worldwide network supports a diverse range of functions including sales, marketing, customer support, professional services, research and development, and partner enablement. The company's distributed workforce and regional hubs ensure localized support and solutions for its global customer base, enabling organizations worldwide to leverage Genesys's cloud CX technology.
Street Address:
7601 Interactive Way
City:
Indianapolis
State/Province:
IN
Country:
USA
Genesys's Global Presence
Bracknell, United Kingdom
Address: 2 Arlington Square, Maxis Business Park, Downshire Way, Bracknell, RG12 1WA, UK
Supports Genesys's growth and client engagement in the European, Middle Eastern, and African markets, offering localized expertise and services.
Tokyo, Japan
Address: Shinjuku Maynds Tower 24F, 2-1-1 Yoyogi, Shibuya-ku, Tokyo 151-0053, Japan
Drives the adoption of Genesys's AI-powered experience orchestration solutions in Japan and supports regional APAC strategies, addressing the unique needs of Japanese enterprises.
Sydney, NSW, Australia
Address: Level 13, 15 Castlereagh Street, Sydney, NSW 2000, Australia
Leads Genesys's market presence and expansion in the ANZ region, assisting organizations in their transition to modern, cloud-based customer experience platforms.
Buying Intent Signals for Genesys
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Genesys
As of April 2025, Genesys' leadership includes:
Investors of Genesys
Genesys has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Genesys has strengthened its executive leadership team with key appointments in the past year, focusing on growth, people operations, and commercial strategy. No major high-profile executive departures have been publicly announced during this period.
New Appointments:
Technology (Tech Stack) used by Genesys
Discover the tools Genesys uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Genesys Email Formats and Examples
Genesys commonly uses the 'first.last' email format for its employees. Variations may exist, but this is a widely observed pattern.
first.last@genesys.com
Format
jane.doe@genesys.com
Example
90%
Success rate
News and media
Genesys Newsroom • May 20, 2024
Genesys Appoints Wesley O’Brien as Chief Revenue Officer
Genesys announced the appointment of Wesley O’Brien as its new Chief Revenue Officer (CRO). O’Brien will lead the company's global sales organization and go-to-market strategies to accelerate growth....more
Genesys Newsroom • March 5, 2024
Genesys Cloud Named a Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service
Genesys announced that it has been recognized as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), marking its tenth consecutive year as a Leader in Gartner Magic Quadrant reports for contact center solutions....more
No Jitter • February 13, 2024
Genesys CEO: AI-Powered Empathy at Scale Is the New Standard
Genesys CEO Tony Bates discussed the company's focus on AI and empathy in customer experience at their G-Summit, highlighting how AI is being used to personalize interactions and improve agent performance, setting a new standard for customer engagement....more
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