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Genesys's Overview

Total employees7500
HeadquartersIndianapolis
Founded1990

Genesys is a global leader in cloud customer experience (CX) and contact center solutions. The company helps organizations of all sizes connect with customers across any channel, orchestrate seamless journeys, and build lasting relationships. Genesys Cloud CX™, its flagship platform, enables businesses to deliver empathetic, personalized experiences through AI-powered automation, workforce engagement management, and analytics. With a strong focus on innovation, Genesys empowers companies to transform their customer service operations and drive business growth.

Where is Genesys's Headquarters?

HQ Function

Serves as a major center for operations, customer support, engineering, and administrative functions. It is one of several key global hubs.

Notable Features:

Modern office space designed to foster collaboration and innovation, located within a prominent tech park. The facility supports a hybrid work model.

Work Culture:

Genesys promotes a work culture centered on empathy, flexibility, innovation, and customer success. The company supports remote and hybrid work arrangements, emphasizing employee well-being, diversity, and professional development.

HQ Significance:

The Indianapolis hub is significant due to its history (Interactive Intelligence acquisition) and its role in supporting North American operations. However, Genesys's 'headquarters' concept is increasingly distributed, reflecting its global reach and modern work practices.

Values Reflected in HQ: The company's approach to its physical office spaces, including the Indianapolis hub, reflects values such as collaboration, innovation, and adaptability, supporting a globally distributed team.

Location:

Genesys has a significant global presence, with offices and operations in over 100 countries across the Americas, Europe, Middle East, Africa, and Asia-Pacific. This worldwide network supports a diverse range of functions including sales, marketing, customer support, professional services, research and development, and partner enablement. The company's distributed workforce and regional hubs ensure localized support and solutions for its global customer base, enabling organizations worldwide to leverage Genesys's cloud CX technology.

Street Address:

7601 Interactive Way

City:

Indianapolis

State/Province:

IN

Country:

USA

Genesys's Global Presence

Bracknell, United Kingdom

Address: 2 Arlington Square, Maxis Business Park, Downshire Way, Bracknell, RG12 1WA, UK

Supports Genesys's growth and client engagement in the European, Middle Eastern, and African markets, offering localized expertise and services.

Tokyo, Japan

Address: Shinjuku Maynds Tower 24F, 2-1-1 Yoyogi, Shibuya-ku, Tokyo 151-0053, Japan

Drives the adoption of Genesys's AI-powered experience orchestration solutions in Japan and supports regional APAC strategies, addressing the unique needs of Japanese enterprises.

Sydney, NSW, Australia

Address: Level 13, 15 Castlereagh Street, Sydney, NSW 2000, Australia

Leads Genesys's market presence and expansion in the ANZ region, assisting organizations in their transition to modern, cloud-based customer experience platforms.

Buying Intent Signals for Genesys

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Genesys

As of April 2025, Genesys' leadership includes:

Tony Bates - Chairman and Chief Executive Officer
Brian Swartz - Chief Financial Officer
Olivier Jouve - Chief Product Officer
Karen Battavio - Chief People Officer
Eric Thomas - Chief Commercial Officer
John Hernandez - Executive Vice President & General Manager, Genesys Cloud
Peter Graf - Chief Strategy & Operations Officer
Eva Helén - Chief Legal & Sustainability Officer

Investors of Genesys

Genesys has been backed by several prominent investors over the years, including:

Permira
Hellman & Friedman
TCV (Technology Crossover Ventures)
Salesforce Ventures (Strategic Investor)
ServiceNow Ventures (Strategic Investor)
Zoom Video Communications (Strategic Investor)
BlackRock
D1 Capital Partners

Executive New Hires/Exits in the Last 12 Months

Hire3
Exits0

Genesys has strengthened its executive leadership team with key appointments in the past year, focusing on growth, people operations, and commercial strategy. No major high-profile executive departures have been publicly announced during this period.

New Appointments:

Wesley O'Brien, Wesley O'Brien appointed as new Chief Revenue Officer to spearhead global sales strategies and execution.
Karen Battavio, Karen Battavio appointed as new Chief People Officer, focusing on enhancing the employee experience and organizational development.
Eric Thomas, Eric Thomas appointed as new Chief Commercial Officer to lead commercial strategy and drive global market expansion.

Technology (Tech Stack) used by Genesys

Discover the tools Genesys uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Genesys Email Formats and Examples

Genesys commonly uses the 'first.last' email format for its employees. Variations may exist, but this is a widely observed pattern.

first.last@genesys.com

Format

jane.doe@genesys.com

Example

90%

Success rate

News and media

Genesys NewsroomMay 20, 2024

Genesys Appoints Wesley O’Brien as Chief Revenue Officer

Genesys announced the appointment of Wesley O’Brien as its new Chief Revenue Officer (CRO). O’Brien will lead the company's global sales organization and go-to-market strategies to accelerate growth....more

Genesys NewsroomMarch 5, 2024

Genesys Cloud Named a Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

Genesys announced that it has been recognized as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), marking its tenth consecutive year as a Leader in Gartner Magic Quadrant reports for contact center solutions....more

No JitterFebruary 13, 2024

Genesys CEO: AI-Powered Empathy at Scale Is the New Standard

Genesys CEO Tony Bates discussed the company's focus on AI and empathy in customer experience at their G-Summit, highlighting how AI is being used to personalize interactions and improve agent performance, setting a new standard for customer engagement....more

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