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ServiceNow's Overview

Total employees22663
HeadquartersSanta Clara
Founded2003

ServiceNow (NYSE: NOW) is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003, ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM), allowing users to manage projects, teams and customer interactions via a variety of apps and plugins. ServiceNow's platform, Now Platform, offers a single foundation for an enterprise's digital transformation, enabling businesses to streamline processes, improve productivity, and create great experiences for employees and customers.

Where is ServiceNow's Headquarters?

HQ Function

Serves as the global nerve center for ServiceNow, housing key leadership, product development, engineering, marketing, and corporate functions. It drives the company's strategic direction and innovation in digital workflows.

Notable Features:

Modern, multi-building campus designed to foster collaboration and innovation. Features include open workspaces, state-of-the-art technology, employee amenities such as cafes and fitness centers, and a focus on sustainable building practices.

Work Culture:

Known for a dynamic, fast-paced, and innovative environment. The culture emphasizes customer success, teamwork, continuous learning, and a commitment to 'making work, work better for people.' Employee well-being and diversity are also key focus areas.

HQ Significance:

Strategically located in the heart of Silicon Valley, providing access to a rich talent pool, fostering partnerships with other technology leaders, and positioning ServiceNow at the forefront of enterprise software advancements.

Values Reflected in HQ: The headquarters' design and operations aim to reflect ServiceNow's core values: 'Wow our customers,' 'Win as a team,' 'Create belonging,' and 'Stay hungry and humble.' The environment is built to inspire innovation and collaboration.

Location:

ServiceNow maintains a strong global presence with offices and data centers strategically located across the Americas, Europe, the Middle East, Africa (EMEA), and Asia Pacific and Japan (APJ). This widespread network supports global sales, customer service, product development, and cloud infrastructure, enabling ServiceNow to serve its multinational customer base effectively and drive digital transformation worldwide.

Street Address:

2225 Lawson Lane

City:

Santa Clara

State/Province:

California

Country:

USA

ServiceNow's Global Presence

Amsterdam, Netherlands

Address: Hoekenrode 3, 1102 BR Amsterdam

Supporting ServiceNow's growing customer base and partner ecosystem across the EMEA region, driving digital transformation initiatives.

London, United Kingdom

Address: The Broadgate Tower, 20 Primrose St, London EC2A 2EW

Focusing on strategic market development and customer engagement within the UKI region, a significant market for enterprise software.

Hyderabad, India

Address: Survey Nos. 66/1 & 67/P, Divyashree Orion, Raidurg, Serilingampally, Hyderabad, Telangana 500032

Contributing to global product innovation, providing round-the-clock support, and tapping into India's vast technology talent pool.

Sydney, Australia

Address: Level 29, 1 Denison Street, North Sydney, NSW 2060

Driving growth and customer adoption of the Now Platform across diverse markets in the APJ region.

Buying Intent Signals for ServiceNow

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ServiceNow

As of April 2025, ServiceNow' leadership includes:

Bill McDermott - Chairman and Chief Executive Officer
Chirantan "CJ" Desai - President and Chief Operating Officer
Gina Mastantuono - Chief Financial Officer
Dorit Zilbershot - Chief People Officer
Jeremy Barnes - Chief Technology Officer for AI
Russ Elmer - General Counsel and Chief Legal Officer
Paul Smith - Chief Commercial Officer

Investors of ServiceNow

ServiceNow has been backed by several prominent investors over the years, including:

The Vanguard Group
BlackRock
Price T. Rowe Associates
State Street Global Advisors
Fidelity Management & Research Company (FMRCo)

Executive New Hires/Exits in the Last 12 Months

Hire2
Exits1

ServiceNow has seen key leadership changes in the past year, notably strengthening its HR and AI capabilities with new executive appointments, alongside some departures.

Departures

Jacqui Canney, Jacqui Canney stepped down from her position as Chief People Officer at ServiceNow.

New Appointments:

Dorit Zilbershot, Dorit Zilbershot was appointed as the new Chief People Officer, succeeding Jacqui Canney.
Jeremy Barnes, Jeremy Barnes was appointed as ServiceNow's first Chief Technology Officer for AI to spearhead AI initiatives.

Technology (Tech Stack) used by ServiceNow

Discover the tools ServiceNow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ServiceNow Email Formats and Examples

ServiceNow commonly uses the [first].[last]@servicenow.com email format for its employees. Variations might exist, but this is the most prevalent structure.

[first].[last]@servicenow.com

Format

jane.doe@servicenow.com

Example

90%

Success rate

News and media

ServiceNow Press ReleaseMay 7, 2024

ServiceNow Unveils New AI-Powered Capabilities at Knowledge 2024 to Accelerate Enterprise Transformation

ServiceNow announced significant AI advancements to its Now Platform, including new generative AI capabilities designed to boost productivity, intelligence, and user experience across enterprise workflows....more

ReutersApril 24, 2024

ServiceNow raises annual subscription revenue forecast, Q1 results beat

ServiceNow reported first-quarter results that surpassed market expectations and raised its full-year subscription revenue forecast, driven by strong demand for its AI-powered workflow automation software....more

NVIDIA NewsFebruary 28, 2024

ServiceNow and NVIDIA Announce Partnership to Build Generative AI for Enterprise IT

ServiceNow and NVIDIA announced a partnership to develop powerful enterprise-grade generative AI capabilities. This collaboration aims to deliver new AI solutions to enhance productivity and innovation for ServiceNow customers....more

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