Gorgias
Gorgias's Overview
Gorgias is an AI-powered customer service platform specifically built for e-commerce businesses. It centralizes all customer interactions from various channels like email, chat, social media, SMS, and phone into a single dashboard. Gorgias aims to help online stores streamline their support operations, automate responses to common inquiries, and provide personalized customer experiences, ultimately leading to increased efficiency, customer satisfaction, and sales. The platform integrates deeply with major e-commerce platforms like Shopify, Magento, and BigCommerce, allowing support agents to access customer data and order history directly within the helpdesk.
Where is Gorgias's Headquarters?
HQ Function
Serves as the primary hub for Gorgias's global operations, including executive leadership, core product strategy, marketing, and sales direction for the North American market.
Notable Features:
Modern office space located in a key tech district, designed to foster collaboration and innovation. Likely features open-plan layouts, advanced technology infrastructure, and amenities conducive to a dynamic tech workforce.
Work Culture:
Gorgias's headquarters fosters a fast-paced, customer-centric, and highly collaborative work environment. It emphasizes innovation, ownership, and a data-driven approach to problem-solving, reflecting the dynamic nature of the e-commerce and SaaS industries. Hybrid work models are common.
HQ Significance:
The San Francisco headquarters strategically positions Gorgias within the global epicenter of technology and innovation, providing access to top talent, venture capital, and a vibrant ecosystem of tech partners and e-commerce leaders.
Values Reflected in HQ: The headquarters' design and operations likely reflect Gorgias's core values such as customer obsession, impact-driven work, transparency, and a collaborative team spirit.
Location:
Gorgias maintains a strong global presence to serve its international e-commerce clientele effectively. With strategically located offices in North America (San Francisco, Toronto, Charlotte), Europe (Paris, Belgrade), and APAC (Sydney), the company ensures robust global coverage. Functions supported globally include 24/7 customer support, multi-region sales and marketing operations, and distributed engineering and product development. This allows Gorgias to offer localized expertise and continuously innovate its AI-powered customer service platform for merchants worldwide.
Street Address:
768 Harrison St
City:
San Francisco
State/Province:
CA
Country:
USA
Gorgias's Global Presence
Paris, France
Address: 17 Rue de la Bûcherie, 75005 Paris, France
To expand Gorgias's presence across Europe, provide localized support and solutions, and tap into the rich European tech talent pool. It often serves as a base for one of the co-founders.
Toronto, ON, Canada
Address: 1 University Ave, 3rd Floor, Toronto, ON M5J 2P1, Canada
To strengthen market penetration in Canada, provide support across multiple North American time zones, and leverage Toronto's diverse and skilled tech workforce.
Belgrade, Serbia
Address: Bulevar Milutina Milankovića 1k, 11070 Belgrade, Serbia
Serves as a core technology development and innovation hub, contributing to global product releases and enabling round-the-clock development capabilities.
Sydney, NSW, Australia
Address: 100 Harris St, Pyrmont NSW 2009, Australia
To drive Gorgias's growth in the rapidly expanding APAC e-commerce market by providing localized services, support, and market-specific strategies.
Charlotte, NC, USA
Address: 307 W Tremont Ave Suite 200, Charlotte, NC 28203, USA
To enhance service coverage in the US, tap into a growing tech talent pool in the Southeastern US, and provide additional operational capacity.
Buying Intent Signals for Gorgias
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Gorgias
As of April 2025, Gorgias' leadership includes:
Investors of Gorgias
Gorgias has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Over the past 12 months, Gorgias has actively strengthened its leadership team with key appointments in revenue, product, and finance. These changes reflect the company's ongoing growth and strategic evolution in the competitive e-commerce support landscape. There have also been some transitions as roles have evolved.
Departures
New Appointments:
Technology (Tech Stack) used by Gorgias
Discover the tools Gorgias uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Gorgias Email Formats and Examples
Gorgias commonly utilizes the email format {first}@gorgias.com (e.g., jane@gorgias.com) for its employees. Another pattern observed, though less frequent, is {first}.{last}@gorgias.com (e.g., jane.doe@gorgias.com). These formats are typical for SaaS companies aiming for easy communication.
{first}@gorgias.com or {first}.{last}@gorgias.com
Format
romain@gorgias.com
Example
85%
Success rate
News and media
Gorgias Blog • February 1, 2024
Gorgias is first to bring a new generation of AI helpdesk features to merchants
Gorgias announced a suite of advanced AI features, including AI Agent Assist, Autoresponders with customer intent detection, and an AI-powered knowledge base, further automating and enhancing e-commerce customer service....more
Gorgias Blog / Shopify News • October 18, 2023
Gorgias Named Shopify Plus Certified App Partner for Customer Service
Gorgias achieved Shopify Plus Certified App Partner status, recognizing its robust platform and deep integration capabilities for high-volume merchants on the Shopify Plus platform....more
Gorgias Blog • June 20, 2023
Gorgias Releases New AI Features to Help Merchants Automate More Support
Gorgias rolled out significant AI enhancements, including improved intent detection and automated summary generation, to help e-commerce businesses manage customer support more efficiently and effectively....more
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