HQ Function

Serves as the central hub for corporate operations, customer loyalty teams, technology development, merchandising, and marketing for Zappos.com and its related brands like 6pm.com.

Notable Features:

The headquarters is situated in the former Las Vegas City Hall building, a distinctive structure that Zappos repurposed. It features an open-concept office design, unique meeting spaces, and various employee amenities. It was a key part of the Downtown Project initiative.

Work Culture:

Zappos is famous for its unique and vibrant work culture, historically influenced by Holacracy and deeply rooted in its 10 Core Values. The environment encourages individuality, fun, continuous learning, and a strong focus on customer service.

HQ Significance:

The headquarters is not only a workplace but also a symbol of Zappos's commitment to its employees, customers, and the Las Vegas community. Its move downtown was seen as a catalyst for urban revitalization.

Values Reflected in HQ: The headquarters' design and atmosphere reflect Zappos's core values such as 'Deliver WOW Through Service,' 'Embrace and Drive Change,' 'Create Fun and A Little Weirdness,' and 'Be Humble.'

Location:

Zappos.com primarily serves customers within the United States, including U.S. Territories and APO/FPO addresses. While its e-commerce platform and customer service model have global applicability, its direct operational footprint and brand marketing are concentrated in the U.S. market. 6pm.com also primarily serves the U.S. market. International expansion and services are largely facilitated through its parent company, Amazon.

Street Address:

400 Stewart Avenue

City:

Las Vegas

State/Province:

Nevada

Country:

USA